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Old 09-13-2012, 03:07 PM   #1
textong
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Dealership Theives!

Flat out, I've worked on cars my whole life. I have rebuilt engines and have been the blue collar grease monkey most of my life. I am finally at a place where I have the money to have some things done for me rather than do it myself.

My Ford Focus driver side door handle reinforcement broke just like everyone else's. I took the door apart and identified it as the issue. Called the dealership, they didn't have it in stock. Called around to all the junk yards in the area, they had none. So had Ford order the part. Figured, why not let them put it on. Asked how much it would cost, they told me the price of the part plus one hour labor. $50 part + 1 hour labor is $150. Who makes $100 an hour? But I swallowed my pride and said okay. Dropped my car off. Got a call 6 hours later and was told they wanted to replace the handle and everything inside. The entire thing and would have to pay to have the handle painted since it only comes in black. I asked them to look at it again and just replace the part for the price we agreed on. They called back and said I was right but they usually replace the handle too, if I did not agree to it they would put the part back on with no garuntee that it would work.

I pay $100 for labor with no garuntee that it works? They could just put the door panel on and say sorry with no actual work done! This is rediculous. Ford has earned a certain reputation and I am learning why.


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Old 09-13-2012, 03:23 PM   #2
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I am right there with ya buddy! Dealerships will lie, cheat, steal anything they can to get your money. If I can't do it myself, I take mine to a family mechanic that I have known for 20 years. Here is an example of how they rip you off:

I had my ignition lock cylinder go out, Ford wanted more than $200 to replace it and they told me over the phone that they would probably have to replace other things to. They also recommended that I have them do it since locksmiths can't. They lied and tried to steal my money, I called a locksmith and he came to my house and did it for $90, which I got back through my insurance. My family mechanic replaced my alternator for my for $80. All I had to do was bring him the alternator that I wanted put on. Who knows what Ford would of wanted. I also asked for a quote on replacing my timing belt at the dealership and they said it would be $400 and that I had a chain not a belt. Lies again, I know I have a belt and my mechanic is going to do it for around $150. Ford dealership in my town is also trying to sell an St for more than $34,000.

I don't trust dealerships for anything, not even to buy a car. I guess I'll wait a few years till I can get a nice used ST.

Edit: My family mechanic is actually a reputable business that has been operating for more than 40 years, my parents have always took their vehicles there. Thing is he only works with German cars, like Audi's, Volvo's, VW's etc. He works on mine cause he knows my family and cause obviously the Focus was designed over there.
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Old 09-13-2012, 03:27 PM   #3
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Back in the 90's, the non-dealer engine/auto shop I worked at charged $75/hr and paid the mechanics $15.

Gotta pay the rent on the building, insurance, the paychecks for the office folks, etc.
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Old 09-13-2012, 04:29 PM   #4
textong
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Thank you guys so much for responding. I was fighting mad, but I've cooled down now. It is just frustrating that Ford, the only major american car company not owner by the government, it bending their loyal customers over the proverbial barrel to stay afloat. I commend them for being big boys and owning up to their mistakes, but you don't have to take it out on the simple working man.
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Old 09-13-2012, 05:29 PM   #5
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Please don't lump all Ford dealerships and Ford itself together with the bad dealership in your area. There are alot of good Ford dealerships. Also there are bad dealerships no matter what type of car you drive.
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