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Old 09-06-2012, 05:34 PM   #11
DardenUnited
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The more I think about it, actually, the more I put myself in the original salesman's shoes since it parallels the way I'm selling my outgoing car. I have a buyer. He promised to come this weekend (even went so far as to obtain a cashier's check and show it to me via MMS), made travel plans and will supposedly drive the car away. All the while implicitly promising to me that he won't buy a different car if one becomes available to him locally (implicitly due to the unspoken rule of reciprocation - I explicitly promised him I wouldn't sell it to anyone else, either, even if a better offer comes my way). Is he full within his rights to reneg? Sure. He made a promise, but ultimately he doesn't owe me a thing. And, furthermore, I will have had ample warning since the color of my car is the last of five on his list of priorities (much like my dealer did when I e-mailed him asking how long it would take for me to get the ST2 instead of the ST3). He can call me tonight and tell me: "Sorry, dude, found a blue one $500 cheaper next door. Doesn't have the heated seats (which mine, ironically, has), but I don't need them and would rather save a few bucks." That puts him out the hotel and bus tickets he spent money on already (kinda like the Go Pro with me) and it puts me out of a sale. Guess what? I'm going to wish him luck and hang up the phone - not make it seem like he's the biggest jerk on the face of the planet. You know why? Because I have confidence in that my car is good enough for someone else to come along in a week and buy it - without me having to settle on a price I still think is a few hundred bucks too low (kinda like the A-plan, if you will). Yes, it's extra inventory in my hand (along with having to insure it, it's actually a lot more of a pain for me to keep a car in my driveway than for a dealer to keep "my" ST3 on the lot, relatively speaking), but I will sell it. And what am I going to achieve by getting mad and yelling at the dude? I'll make my own heartburn worse and will give him a case of it as well. Nerve cells don't re-generate, so why waste them?
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Old 09-07-2012, 07:45 AM   #12
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Quote:
Originally Posted by Sonic_HedgeHog View Post
Your dealer is supposed to Sync your phone before you drive away... Fail
I didnít ask them to so not really there fault, the dealer I bought from was fantastic. My sales men was off Saturday so Friday night he and I talked over the phone Saturday when I got there the car was all cleaned and one of the managers was waiting. All the paper work was ready and in less than 30 min we were done he spent another 30min going over all the features of the car.
Even though I didnít buy the car I ordered I dealt with the same people start to finish and next car I buy as long as itís a ford thatís where I will get it.

And I set the phone up yesterday it was super simple and the hands free works really well and is super clear on both ends.
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My rides a 2002 SVT track car, & Boosted 2007 ST with the SAP.
The helmet has a special meaning for many drivers. How important is it to you? - It protects my head.

Do you have any special rituals when the helmet is concerned like many have? - I wipe it so that I can see better.
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Old 09-07-2012, 08:20 AM   #13
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Originally Posted by Schroeder02 View Post
I didnít ask them to so not really there fault, the dealer I bought from was fantastic. My sales men was off Saturday so Friday night he and I talked over the phone Saturday when I got there the car was all cleaned and one of the managers was waiting. All the paper work was ready and in less than 30 min we were done he spent another 30min going over all the features of the car.
Even though I didnít buy the car I ordered I dealt with the same people start to finish and next car I buy as long as itís a ford thatís where I will get it.

And I set the phone up yesterday it was super simple and the hands free works really well and is super clear on both ends.
Yeah, mine asked whether or not I needed help and I was too excited to actually finally be able to DRIVE it that I didn't want the Sync instructions (the salesman told me I had Nav active but it turned out they forgot to install the SD card!) or notice that the interior was a bit smudgy (some people coming and in out of it, I suppose). I'll have them Armor-All it or something when I stop by for my first oil change in 600 miles or so.
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Old 09-07-2012, 08:39 AM   #14
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Just called with my credit card info to get a refund. Guy sounded in much better mood, so my guess is he got over it. All's well that ends well.
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Old 09-07-2012, 10:43 AM   #15
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Originally Posted by DardenUnited View Post
The more I think about it, actually, the more I put myself in the original salesman's shoes since it parallels the way I'm selling my outgoing car. I have a buyer. He promised to come this weekend (even went so far as to obtain a cashier's check and show it to me via MMS), made travel plans and will supposedly drive the car away. All the while implicitly promising to me that he won't buy a different car if one becomes available to him locally (implicitly due to the unspoken rule of reciprocation - I explicitly promised him I wouldn't sell it to anyone else, either, even if a better offer comes my way). Is he full within his rights to reneg? Sure. He made a promise, but ultimately he doesn't owe me a thing. And, furthermore, I will have had ample warning since the color of my car is the last of five on his list of priorities (much like my dealer did when I e-mailed him asking how long it would take for me to get the ST2 instead of the ST3). He can call me tonight and tell me: "Sorry, dude, found a blue one $500 cheaper next door. Doesn't have the heated seats (which mine, ironically, has), but I don't need them and would rather save a few bucks." That puts him out the hotel and bus tickets he spent money on already (kinda like the Go Pro with me) and it puts me out of a sale. Guess what? I'm going to wish him luck and hang up the phone - not make it seem like he's the biggest jerk on the face of the planet. You know why? Because I have confidence in that my car is good enough for someone else to come along in a week and buy it - without me having to settle on a price I still think is a few hundred bucks too low (kinda like the A-plan, if you will). Yes, it's extra inventory in my hand (along with having to insure it, it's actually a lot more of a pain for me to keep a car in my driveway than for a dealer to keep "my" ST3 on the lot, relatively speaking), but I will sell it. And what am I going to achieve by getting mad and yelling at the dude? I'll make my own heartburn worse and will give him a case of it as well. Nerve cells don't re-generate, so why waste them?

I'm not busting your balls, just giving my opinion. The difference here is that you *ordered* the car you wanted understanding that it would be a fall release with no guaranteed delivery date. They would not be in posession of that car had you not ordered it for yourself. In your case, you are trying to sell a car that you already own. No one asked you to buy it for them so they could buy it from you.

In your current situation, If I was the guy coming to buy your car, I would not back out of it even if I found one next door the day before coming. The only way I would back out of buying your car is if it was not as described. I might call and see if you had another buyer, and if so I would change my mind. AND if I was you, and someone went through the trouble of texting you a picture of the check and their bus tickets, I also would not sell it to anyone else until he didn't show up if that were to happen.

Now- your sales guy that blew up on you was totally not cool but I can certainly understand your frustration. If I was in their situation, you would not be getting your deposit back. Now if you lost your job or had some other reason that you could no longer afford or buy the car, I'd be a nice guy and give it back. But you got so excited that you couldn't wait a few more weeks for the car that you yourself had the dealership buy to sell exclusively to you? I would definitely make the deposit non-refundable.
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Old 09-07-2012, 11:06 AM   #16
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Quote:
Originally Posted by rgonyer View Post
I'm not busting your balls, just giving my opinion. The difference here is that you *ordered* the car you wanted understanding that it would be a fall release with no guaranteed delivery date. They would not be in posession of that car had you not ordered it for yourself. In your case, you are trying to sell a car that you already own. No one asked you to buy it for them so they could buy it from you.
I understand. However, when I ordered the car, info was already out (if memory serves) that this would most likely be a late August/early September release. I can't say with 100% certainty that I would have ordered the ST2 if I had known about the HID issue back then, but at least 70% - sure. Like I said, it's cheaper and I do like the partial leather a lot more. I didn't say the situation was 100% comparable, but as similar as one could get, given the circumstances.
Quote:
In your current situation, If I was the guy coming to buy your car, I would not back out of it even if I found one next door the day before coming. The only way I would back out of buying your car is if it was not as described. I might call and see if you had another buyer, and if so I would change my mind. AND if I was you, and someone went through the trouble of texting you a picture of the check and their bus tickets, I also would not sell it to anyone else until he didn't show up if that were to happen.
Right, most people wouldn't. And I definitely wouldn't sell to someone else - even if they offered me a grand more for it. I'm just saying that if he did spot one in his neighborhood and it was perfect for him, I'd understand. I wouldn't be happy, but I'd get over it. It's a free country. Maybe I'm just nonconfrontational, but I see no added value in giving the guy a piece of my mind.
Quote:
Now- your sales guy that blew up on you was totally not cool but I can certainly understand your frustration. If I was in their situation, you would not be getting your deposit back. Now if you lost your job or had some other reason that you could no longer afford or buy the car, I'd be a nice guy and give it back. But you got so excited that you couldn't wait a few more weeks for the car that you yourself had the dealership buy to sell exclusively to you? I would definitely make the deposit non-refundable.
That's pretty much my only complaint about the situation - the way he handled it. As far as the deposit is concerned - from everything I've read recently, the deposit is refundable by law, so there is no such thing as "you would not be getting your deposit back". They have no legal right to not refund it, not having originally stipulated it as non-refundable (and I'm not 100% positive they would have the right to do that, either). Now, it's up to me whether or not I want to make it worth the guy's while for having worked with me. And had he been more gracious, I would have. Heck, I was still considering it and asking people what the right gesture would be after he blew up at me, but I was that much less inclined to actually go through with it. Also, from the standpoint of an "exclusive order"...come on. It's not a Bentley and it's not like the car had my initials engraved into the seats. It's one of what is a rather finite number of trims that, chances are, someone else will gladly take off their hands.
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