Upholstery separating from seat

[socalrider66]

I have the same exact issue. When I took mine in the first time, it looked like they had simply crimped the fabric liner back onto the channel, and it held for about two months. I had to fold my rear seats down the other day and noticed that it has come off again. I need to take my car back in for some other warranty work and will see how they fix it this time.

[FordCustomerService]

Originally Posted by skiboarder119

I just got back from the dealer. They basically want to "glue it back on" (they used some fancy words like upholstry specialist and urethane, but urethane=glue). If I wanted the .50 cent fix I can do that myself....

Originally Posted by socalrider66

I have the same exact issue. When I took mine in the first time, it looked like they had simply crimped the fabric liner back onto the channel, and it held for about two months. I had to fold my rear seats down the other day and noticed that it has come off again. I need to take my car back in for some other warranty work and will see how they fix it this time.

Hi skiboarder119 and socalrider66,

I'd like to jump in here and see how I can assist. Please send me a PM with your VIN, dealer, mileage, daytime phone number, and full name; I'll start looking into some options.

Questions? Concerns? Just let me know.

Have a great day,
Crystal

[Robert1966]

I've had my Focus Titanium for five months and yesterday was the first time I folded down the rear seats and turns out I have the same problem! I'll be going in for my first oil change so I'll be pointing this out to the dealer as it has to be fixed. Glad to see I'm not the only one with this problem but at the same time not happy that it's like this. I did not cause this and it's a factory issue so when I read that the dealer said it was the owner's fault for pushing the seat down too far that truly is a load of crock. Hopefully I'm not told the same.

[FordCustomerService]

Originally Posted by Robert1966

I've had my Focus Titanium for five months and yesterday was the first time I folded down the rear seats and turns out I have the same problem! I'll be going in for my first oil change so I'll be pointing this out to the dealer as it has to be fixed. Glad to see I'm not the only one with this problem but at the same time not happy that it's like this. I did not cause this and it's a factory issue so when I read that the dealer said it was the owner's fault for pushing the seat down too far that truly is a load of crock. Hopefully I'm not told the same.

Hi Robert1966,

Going to your dealership is a great first step. Additionally, you may want to contact Ford Canada and get them involved, too. You can reach them at 1-800-565-3673. If you have any questions, feel free to send me a PM.

Have a great weekend,
Crystal

[Robert1966]

I was at the dealership today to have my tires switched over. They had two guys trying to slip it back in and when they folded the seat down it popped back out. They ended up saying that the only way it could be fixed would be to order a whole new piece and I'm good with that. At least I'll know it'll be fixed for good!

[FordCustomerService]

Originally Posted by Robert1966

I was at the dealership today to have my tires switched over. They had two guys trying to slip it back in and when they folded the seat down it popped back out. They ended up saying that the only way it could be fixed would be to order a whole new piece and I'm good with that. At least I'll know it'll be fixed for good!

Thanks for the update, Robert1966! It sounds like you're in great hands. Keep me in the loop and let me know how things progress.

Crystal

[Robert1966]

Yeah Crystal I gotta say the dealer looks after me. Right from the sales lady who sold me the car to the service manager. I'd recommend these guys in a heartbeat.

[FordCustomerService]

Originally Posted by Robert1966

Yeah Crystal I gotta say the dealer looks after me. Right from the sales lady who sold me the car to the service manager. I'd recommend these guys in a heartbeat.

Robert1966,

My name is Cory and I’m the new Ford rep on the forum. I wanted to make sure you’re still being taken care of.

Cory