Lemon Law

[InfinityCubed]

I am interested as to the outcome of this.

[LackLustre]

Originally Posted by xpartmgr

Here is a list. There are a few more, but this is the main list.
1. Transmission noises, shift patterns and jerking. The dealer has attempted to repair these issues, but they still exist.
a. Transmission noises: During shifting from 1st to 2nd gear the car makes a growling noise that is accompanied by a shuttering type feeling.
b. Shift pattern: The car does not always shift down into a proper gear for the road conditions. If you slow down, but do not make a complete stop, the car will often fail to shift into the proper gear. It will then shutter and feel as if it might die. If you are on an incline the car will labor to accelerate.
c. Jerking: This occurs randomly while shifting. If you are accelerating half to full throttle, the car will “pop” into the next gear. This is accompanied by a surge forward as if the clutch on a manual transmission was let out abruptly.
d. Lazy shifts. The transmission is lazy when shifting gears. This is especially worrisome when entering a highway or crossing a busy intersection.
2. Steering “wobble”. The car will wobble left and right while traveling at highway speeds. The left and right movement as unsettling and at times appear to be dangerous. The car has veered several times far enough to put the tires on or over the lane limiting lines. The dealer has replaced some parts to correct this issue, but the issue is not solved.
3. Clock loses correct time after parking the car. Occasionally when first entering the car after it has sat, it will show the time that corresponds to the time the car was shut off last time. So if I parked the car at 10:50 pm, it will show 10:50 pm the next time I start the car. The clock must be manually reset to the proper time. The dealer has attempted to repair this problem, but it still exists.
4. Intelligent entry. Occasionally the intelligent entry does not unlock the doors when prompted. This requires the fob be used to gain entry. The dealer has attempted to repair this problem, but it still exists.
5. One touch locking. Occasionally the car does not lock when the sensor is touched. This requires the fob be used to secure the car. The dealer has attempted to repair this problem, but it still exists.
6. Front end noises. The car makes a “clunking” noise when driving over rough pavement. This is something new that was noticed on 05/02/2012. The dealer has not been informed yet of this. I will inform them on the next shop visit. See Below for information.
7. Stalling. The car will occasionally stall after backing out of the driveway and when it is put into drive from reverse. The car will “sputter” and appear as if it will die, but after 1-2 seconds it will drive as normal. The dealer has attempted to repair this problem, but it still exists.
8. Rain sensing wipers. The rain sensing wipers are not functioning enough to use them during rain. They will wipe 5-10 times in short succession and then not wipe while the windshield gets so much rain that it is creating streaks and running off from the wind. They appear to randomly wipe and not based on the amount of rain on the windshield. I have attempted to adjust the sensitivity setting, but this does not appear to fix the problem. The dealer is aware of this issue and has attempted to fix it, but the problem is still present.
9. Touch screen preset buttons. The preset buttons on the touch screen have gone blank. The information is still present, if you push a button it will change to the channel. However, you are not sure what channel is assigned to that button. So it appears only the information that is displayed is missed. This is a new issue that started the morning of 05/04/2012, the dealer is not aware of this issue yet.
10. Touch screen blacking out. The touch screen will occasionally go black. It appears as if an error occurred and the software is resetting. After 5-10 minutes the touch screen will be back to normal.
11. AC will show that it is on “LO” after restart, but it is not on “LO”. This happens when the car is parked and the AC is set to max. After a restart the AC is no longer on max, but continues to display “LO” both on the MTF screen and the AC controls.
12. The car will sometimes switch its audio or fail to resume the audio after hanging up from a phone call or on restart….tend to push to the usb drive.
13. Car wiped out usb drive and corrupted music files.

You are not alone. I have already gone to arbitration with Ford and lost. It has not been at all pretty. I've been branded a kook at the dealerships here because they cannot duplicate the same issues you are currently having. All of mine are the same. The list is endless and nothing seems like it can be done. The car is more than 10 months old and it has less miles than required for an oil change. It's maddening to say the least. Ford won't do anything to take the car back. Let me know if you have a better experience-- as I'm just short of turning it back over to Ford.

[xpartmgr]

Originally Posted by LackLustre

You are not alone. I have already gone to arbitration with Ford and lost. It has not been at all pretty. I've been branded a kook at the dealerships here because they cannot duplicate the same issues you are currently having. All of mine are the same. The list is endless and nothing seems like it can be done. The car is more than 10 months old and it has less miles than required for an oil change. It's maddening to say the least. Ford won't do anything to take the car back. Let me know if you have a better experience-- as I'm just short of turning it back over to Ford.

Can you not file an actual lawsuit? I take my car to that stupid BBB inspection today, but all of this is just because in my state the BBB arbitration is mandatory before any other action can happen. Funny thing is I would love this car without the quirky bugs and noisy transmission. I mean the shifting is acceptable, but that grinding noise is not. Plus all the MFT bugs is beyond comprehension. I think if those items were corrected, the rest would seem small and insignificant.

[lilfoci]

What is the status of everyones case?? I have been fighting with ford for about 8 of the 9 months i have owned my car.

[dissident]

if all this stuff went wrong with mine I'd be mad too... like releasing a half finished game and then trying to patch it after release but never getting it quite right... honestly I have no use for all that technological crap anyways.. I would probably have bought the base model with manual transmission, but I don't believe it had cruise control, which is essential for me. I also don't particularly like the way ford does the gear ratios on their manuals. The electronic power steering thing is not unique to this car though, it's one of the reasons I avoided other model cars for the same reason.. they need to get that stuff sorted out so you don't have to microadjust the steering constantly at fast speeds, or ditch the tech and go back to hydraulic steering.

I don't buy all the crap about torque converters being the root of all evil, sucking up gas mileage, etc. either. The gas mileage improvements to me seem marginal and unprovable going to this DCT....

Maybe it's just a way for them to make the cars more 'disposable' so people can't drive the same one for 13 years like I have done to this point. I have a model year notorious for being unreliable too and most of the fixes are easy ones so far that cost 40 bucks in ebay (2000 grand am) .. the intake gasket has been leaking for 6 years now, hasn't gotten worse.. just don't let the dealer work on it past warranty and invent things to fix and take it to a good independent mechanic...

13 years later and I still have little to no squeaks or rattles.. just one spot, where the sunroof is, and I fixed that by wedging a bunch of nickels in there so there's no movement. :) Also hardly any chipping or scratches.. if anything the windshield is now more scratched than the car and I could use a new one. They don't make auto paints the way they used too I don't think.

[lilfoci]

Thanks for seeing my fustration! Yea they dont make cars like they use to!..im very upset that my brand new car is a lemon, but thats a risk you take when buying any vehical any brand! What upsets me the most is how ford had treated me and handled my situation! im glad you have had good luck wih your vehical and i hope you continue to!

[Tubeway Army]

Originally Posted by lilfoci

Thanks for seeing my fustration! Yea they dont make cars like they use to!..im very upset that my brand new car is a lemon, but thats a risk you take when buying any vehical any brand! What upsets me the most is how ford had treated me and handled my situation! im glad you have had good luck wih your vehical and i hope you continue to!

I had problems with almost every car I ever bought, but this one is beyond anything I ever bought in terms of severity, safety and overall driving excitement which I score quite dismal. It's a pity because aside from the DCT, it's a great car overall. Yet Ford keeps pumping them out, some people are lucky and have no issues, others like myself have cars that are only a few months old and have had issues.

It sours the experience, that's for sure. Even if I drive my car hard and kill the gas mileage in the process, that is heavy foot it I still find my tranny grinding, missing shifts and shuddering. To be told "that's normal" or "it will go away in time" is unlike anything I have ever bought in the past. If I knew this prior, I never would have even considered a DCT equipped Ford.

It pay's to do your homework and sadly I did not do mine.