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Old 06-03-2013, 10:50 AM   #241
ricomtl
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Originally Posted by HuskerFocus View Post
Take it to a new dealer if you can then. Mine took pictures to send in to Ford and I got an answer within a couple of hours that they would take it in under warranty for a fix. That's some BS otherwise.

One thing I will say though, even after they 'fixed' my tail light, it was still rubbing. So you may have to just fight for a paint fix and whatever else they want to do to it, and then add washers to it yourself. That's what I ended up doing.
they did fix it - the picture I attached shows how the paint job looks amateurish. I'm wondering if anyone else repaint looks as crappy as that?
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Old 06-03-2013, 10:58 AM   #242
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Did they give you a choice for the fix? As in touch up paint or a complete re-paint of the panel? I opted for the touch up paint because I caught the scratches early... but I could have had them remove the panel and completely re-paint it according to them and Ford warranty.

I assume they just touched it up and called it good for you...
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Old 06-03-2013, 11:01 AM   #243
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Did they give you a choice for the fix? As in touch up paint or a complete re-paint of the panel? I opted for the touch up paint because I caught the scratches early... but I could have had them remove the panel and completely re-paint it according to them and Ford warranty.

I assume they just touched it up and called it good for you...
No choice for the fix. I picked it up at the end of the day and they said, we fixed the paint. That's it that's all... When I came across my car in the outdoor parking lot and saw the touch-ups, I was like... "Come on... I could've done a better job with my own touch-up paint pen"...

I guess I can always ask them to re-do it...
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Old 06-03-2013, 11:30 AM   #244
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I did the washer fix for the rear 2 posts, and the front post screws out some. Was better then wait for Ford to Retroactivly beat around the bush
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Old 06-08-2013, 04:14 PM   #245
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I've just last week noticed this on my (used - mine for 3 weeks) 2012 SE Hatch, took it to my dealer today for some other work and showed them, it's quite clearly rubbing paint off and yet I was told "oh it's just dirty".

Luckily I live in an area with a large number of different ford dealerships so politely told the service guy I don't want someone who thinks that missing paint with visible chunks chipped off is dirt going anywhere near my car with a wrench and cancelled my appointment. I'll be taking it elsewhere to get it looked at and also making a call to ford Canada.
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Old 06-09-2013, 07:50 AM   #246
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Wish there was a way to warn all new / potential owners to adjust their taillights as soon as they get the car home. I did, and I'm SO glad I did. Saved me all the dealership hassles.
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Old 08-11-2013, 08:29 PM   #247
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I have an appt on Wed. to have mine 'fixed' the regional rep has been great and Crystal was very helpful in directing him to contact me. The dealer is receptive to spacing the lens out with a washer (or washers). I'm going to recommend the 1/4 by 1 1/4 neoprenes that were listed here.

I'm satisfied that the spacing will work but am anxious about the paint touch up. I'm going to ask to look at the paint damage before and after the fix, before the lens goes back on. I can dab a little paint on. THEY can do better..

if my car had a couple years and a few thousand miles on it, I would do this myself. It's EXTREMELY annoying that it happened in 6 mo. and 6000 miles on it.

I'll post my feelings on the 'repair' afterward. Take Care
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Old 08-12-2013, 04:52 AM   #248
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I cannot believe Ford North America has not done something about this assembly fault.
MK3 Focus has been in production for almost 3 years, and this is still a problem on the 2013 models?
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Old 08-12-2013, 09:46 AM   #249
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I have an appt on Wed. to have mine 'fixed' the regional rep has been great and Crystal was very helpful in directing him to contact me...
I'm glad to hear that things are moving in the right direction, Btravelen. Feel free to contact me if you need any additional assistance.

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Old 08-12-2013, 04:37 PM   #250
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Just noticed this today on my sedan:

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