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Old 05-09-2012, 11:48 PM   #1
constantine
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Free Ford oil changes

I went in for my second oil change yesterday and the service rep told me I had to pay 7 dollars for disposal fee.

I did not feel like arguing so I just paid it. Is this normal? anyone else get charged a fee? My first oil change was 100% free.


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Old 05-10-2012, 12:03 AM   #2
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Sounds like a scam! I take my own oil & filter to my Ford dealer (Purvis Ford, in Fredericksburg) and they change the oil and rotate the tires for for a grand fee of $15. There isn't any "disposal fee" at all.
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Old 05-10-2012, 12:05 AM   #3
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I change my own oil. But regardless, $7.00 is a nice cheap oil change unless you agreed upon free oil changes or something when you bought the car.
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Old 05-10-2012, 12:42 AM   #4
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My favorite dealer always has a disposal/environmental fee. Even if I take the old stuff with me. They charge for disposing of it. period. Even if all it is are papers.. they charge it.
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Old 05-10-2012, 05:46 AM   #5
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I didn't get charged anything during my free one.
Not sure if i will be going back to the dealer for my next oil change.
They seem to make a mess of my wifes Escape. Dirty/greasy steering wheel, crap on the floor mats.
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Old 05-10-2012, 05:57 AM   #6
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sounds like bogus, at our shop we take old oil for free and we want everyones old oil, we burn it for heat in the winter.
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Old 05-10-2012, 06:14 AM   #7
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It may depend on where you live. A disposal (aka hazardous waste) fee is usually charged for waste oil, old tires etc at the dealerships I've worked at. The state nails the store for it and then it gets passed on to the customer. Seems reasonable to me. It's part of "living green".
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Old 05-10-2012, 08:27 AM   #8
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There is almost always a hazardous material disposal fee on all used oil and tires. Now here's what's interesting...where I work (we don't charge a disposal fee), we actually get paid for our used oil because we recycle it. However, we do have to pay to have all of our used tires taken away, but they get recycled, too. Make sense? But $7.00 is an astronomically high disposal fee. For oil it's usually a couple of bucks, tops.
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Old 05-10-2012, 08:56 AM   #9
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Disposal fee makes sense in theory, but IMO the dealer should eat the fee on any oil changes that were promised as "free." It's a negligible amount to both parties, but the service department is killing their relationship with potential repeat customers who may feel nickeled and dimed and frankly lied to (promised "free" oil changes).
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Old 05-10-2012, 09:06 AM   #10
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Also keep in mind that this is not a free FORD oil change ... it's a free DEALER oil change. FORD the company has nothing to do with this, and the dealer should be damned ashamed of himself for doing that. If the disposal fee is part of the oil change and the oil change is presented as being 'free' ... then it's not 'free' if you're being charged $7 for it.

I'd write a nice letter to the owner explaining your posiition and advise him that his dealership's practice is turning more people off than it is winning them customers.

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