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Old 07-24-2012, 02:23 PM   #521
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Originally Posted by InfinityCubed View Post
Here's the thing about this:

Took the fight to the dealer and to Ford corporate, submitted for service 10 times so far to 2 different dealerships, not fixed yet. As for the test drive, test drove the crap out of it, and the DCT issues didn't crop up until 900 miles on the clock, 400 miles after the "return it if you don't like it" from my dealership. So now what? Not sure I can make a lemon law claim stick, still paying for it every month, still drives like crap. And they haven't replaced a single part to boot! Reprogram after reprogram that isn't working to fix the issue.

In short, those ways you options you gave to escape this issue don't always work, and may even not work >50% of the time.
Well, I might be a happy case then, but I don't think so. Only if the Ford dealers in your area are all morons, which I doubt. Yes, I had a bad experience myself with the dealer from which I bought the car, doing a TSB on my car made it worse than it was before the TSB. And it always stated "it is what it is and how it works". I went from him to another one and he fixed the car and he got my business since. My FF has 23 000 km and it performs great and I simply love it. Yes, I never owned an automatic before it and I always drove manuals so I am not used to slush boxes, but for me the DCT is a great transmission IF IT IS PROPERLY PROGRAMMED. You should ask your dealer to redo the programming of the PCM and TCM on your car before anything. And yes, ask for a test drive in a car of the lot and see if in that car you experience the same. If you don't, get the boss and make them fix your car.
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Old 07-24-2012, 03:31 PM   #522
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I had the recall done at 1600 miles, and I'm now at 5900 miles, and I had a big problem this weekend.

It was generally pretty downpoury and I was stuck in traffic for an hour and a half trying to get from my workplace into the city. I didn't cross any puddles more than a few inches deep, but the rain may or may not be an important factor.

After a ~10m stop, I began to drive again, and my car would not shift out of first gear if I tried to accelerate quickly. It would red-line but refuse to go. If I accelerated slowly (egg-shell throttle), it would figure out when to shift sometimes.

Because I was travelling with a group at the time, we were able to combine resources and leave my car close to where it died for a few days. When I got back to limp it to the dealership (four days later), everything was acting fine!

I have an appointment with the dealership tomorrow, so hopefully they'll be able to find *something*, but I'm kind of doubting it at this point. I really don't want to try to deal with a car, knowing that my transmission may refuse to work at any random point in time. One of the reasons why I bought a new car (as opposed to used) was so I *wouldn't* have to worry about stuff like this!

Anybody have any ideas? If the dealership can't find anything I'd like to steer them in the right direction, at least.
Well, they couldn't find anything. They can't reproduce the problem, but it seems to me like all they've done is drive it 10 miles and check the codes, as well as apply a new calibration to the software.

I'm paying a lot of money for this car and one reason why I sprung for a new car is that I do not want to have to worry about random extreme failures. The fact that I do is very disappointing.
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Old 07-24-2012, 03:38 PM   #523
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Dyn085,

I must say you got my attention now on the K&N Drop in filter. I have the exact same complaints as most of you as of Day one of getting my 12b37 update. The prior update I thought was spot on except for the 90 degree turn fall on FACE scenario. I was hoping the 12b37 update would retain the shifting characteristics I already had but improve the 90 degree turn but WOW its like I went back to having NO updates now. Freaking blows!. Feels like the car just shifts way to soon and never hits that sweet torque spot anymore unless you floor it everywhere. Countless times I've had the issue where the RPM's just seem to climb to a spot and just float there briefly and stop accelerating and then suddenly start pulling again.

If the K&N helps with some of the sluggishness of the throttle I'm all for it. Is there a place you can purchase these? I suspect online only right? Doubt local automotive stores would stock them.

P.S. I took my car in for service and complained about the above and the Tech drove it and reported that it drove just like any other typical Focus with DCT and that I need to give the adaptive learning time.

Thanks!
The K&N definitely helps with the sluggishness. If you were closer I would let you try it out as I have for a few of the local people that I know. As for buying it, it can be purchased at Autozone and maybe others (Filter E-2993) but can be found for less if you purchase it online. I want to say that I saw it under $40 on Amazon back in the day, though is it listing at $42.60 currently.

http://www.amazon.com/E-2993-Round-P...ar=1&carId=001

Like I said earlier, my car still tends to have confusion on some 90 degree turns. While some others have said that their car 'learned' it, some say theirs hasn't, and I just got used to using the rocker.
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Old 07-24-2012, 08:02 PM   #524
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I think there is enough data to suggest that the latest update, which improved drivability for most, came at the expense of city driving mpg. That is, the update, which appears to have made the car "feel" more like at traditional automatic, made that change at the expense of city mpg -- highway mpg appears to be unaffected, or nearly so, but city mileage has declined.

What I would love for Ford to do but highly doubt they will do it is provide a menu option to select for either a smoother, more slush box feel or improved city mileage. That way, the user can chose how they want the car to feel and perform.

Even better would be a three position menu with: economy, smooth/normal, and performance. Then, depending on which option you chose, the shift points and other parameters would be adjusted for the selected driving style. They could default to smooth/normal and then leave it to the driver to change it so that for the 65% of drivers that will never change it the car will be in the default smooth/normal mode...


Brian
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Old 07-24-2012, 08:26 PM   #525
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Originally Posted by fordblue View Post
The 2012 ford focus in my opinion is a junker.I am so sorry Ive bought this car. I just got my letter to the effect of the rest of you. I told them this when I had the car for two days." you will get used to it , I was told. bullhookey. Last ford I will ever drive. you Lost another customer ford. Its a sad day when hyundai and kia blow away a ford car. Finally ford has psuedo addressed these problems. But its too little and way too late for me. I hate this car. Its too unpredictable and is a nuisance to drive. I wished it was "poof" gone. I will trade it in when I can afford it. And this time im going foriegn! Thank you ford motor company , You have destroyed any faith a whole lot of people had in you. You coulD always do what you do best.
BURY YOUR HEADS IN THE SAND!
Hyundai? Like the Velostar with DCT that also occasionally has the gear 1->2 blender noise?

http://www.veloster.org/forum/9-hyun...-whirring.html

And I think the Focus has a wee bit better safety rating...

After 12B37, mine has been a total joy to drive. I'm sorry your experience hasn't been as great... I like my 2012 Focus more than my 2009 one and I really liked my 2009 one, but if I hadn't bought ABS and traction control at that time then I wouldn't have gotten the 2012 model. Pros and cons in both actions or inactions... it's better to regret doing something than not. Or that's what the song claims, but even Shakespeare said it's better to love and lose... but who said he wrote that...

Quote:
Originally Posted by VOLDAR View Post
@fordblue

I am sorry for your experience, but I would like to say that frustration is not doing any good to anyone, so you better bring the "fight" to your dealer shop than here. Go over there, state your problems and make them fix your car. If they can't, get it to another Ford shop (I speak from personal experience) and escalate to Ford. If you don't like something because it is not working as you expect it to work, well, you have two options:
1. - Get it to the garbage dump.
2. - Fight to get it work as it's expected. Sometimes it is not as you expect, but this is why you should test-drive a car BEFORE buying it.
Well said.

Granted, problems can develop long after doing a test drive, but he he has issues then he needs to fight. Abandoning won't get him anywhere.

Quote:
Originally Posted by Dysan911 View Post
For what it's worth!. My past few vehicles have been Imports. Just for the sake of perspective those vehicles even though they're imports still had issues and I can't tell you how many times a TSB would come out to address a problem I was specifically having with my vehicle and I'd have to fight the damn dealership tooth and nail to get them to acknowledge it and perform the work. They'd always say. Sorry we can't duplicate the issue or We don't feel this FIX addresses your vehicle and that I can call Corp to dispute it.

I have not had that AT ALL with my Local Ford Dealerhship. If I find a TSB pending for my vehicle they never question it and setup the appointment right away. I have been very satisfied with the Customer service I've gotten.

Also you won't see the Toyota or Nissan Customer Service reps surfing User forums trying to help customers either.
Ford scores HUGE brownie points for surfing forums as such. That is an AWESOME form of customer care; paying attention and extending a hand to do what they can.

The Ford dealer I go to has ALWAYS been helpful, and their mechanics know the equipment they work on. And are honest upfront. If I had the money I'd trade up every year, but then I'd be missing the previous car as well... I love my 2012 model, but miss the 2009 in some ways. Mostly nostalgia; the 2012 drives so much nicer, has better handling, and is far less likely to spin out on me come winter with the obligatory icy roads...

And, as a former Toyota owner, I was less than impressed with their local dealer as well. Left with more problems than I came in with, and with the bonus of a broken windshield fluid reservoir and those things don't break on their own or on accident, and I've driven enough cars in life to know that... and just how junky the Corolla was (oil dripped by 75k, transmission starting to drip by 85k). With their recent brake issues, Prius batteries, etc, I'd be less inclined to go back...
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Old 07-24-2012, 08:28 PM   #526
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Quote:
Originally Posted by raptor1956 View Post
I think there is enough data to suggest that the latest update, which improved drivability for most, came at the expense of city driving mpg. That is, the update, which appears to have made the car "feel" more like at traditional automatic, made that change at the expense of city mpg -- highway mpg appears to be unaffected, or nearly so, but city mileage has declined.

What I would love for Ford to do but highly doubt they will do it is provide a menu option to select for either a smoother, more slush box feel or improved city mileage. That way, the user can chose how they want the car to feel and perform.

Even better would be a three position menu with: economy, smooth/normal, and performance. Then, depending on which option you chose, the shift points and other parameters would be adjusted for the selected driving style. They could default to smooth/normal and then leave it to the driver to change it so that for the 65% of drivers that will never change it the car will be in the default smooth/normal mode...


Brian
I like those ideas.

What you said might also explain my drop in MPG (about 2MPG lower), but the last couple of months have had me doing far more city driving than freeway as well... still, the more responsive feel of 12B37 compared to higher MPG with the tradeoff of a rougher feel, I'd be inclined to live with the lower MPG, I hate to admit it...
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Old 07-25-2012, 08:04 AM   #527
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Originally Posted by fordblue View Post
Its a sad day when hyundai and kia blow away a ford car.
I understand your frustration but whoa buddy.

My girlfriend has a new Elantra. Sometimes she has to borrow my Focus to go to union events and such and I get the Elantra. I hate those days. I will gladly deal with a couple of TSB's and software changes than a slushy, boring old auto and spongy suspension. The Focus, IMO, is a far superior driving experience.
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Old 07-28-2012, 11:30 AM   #528
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Originally Posted by DBrim View Post
Well, they couldn't find anything. They can't reproduce the problem, but it seems to me like all they've done is drive it 10 miles and check the codes, as well as apply a new calibration to the software.

I'm paying a lot of money for this car and one reason why I sprung for a new car is that I do not want to have to worry about random extreme failures. The fact that I do is very disappointing.
Thats what im saying, I wonder if this auto will ever see 100k miles. Its doubtfull. Yes I test drove it, Yes Ive had it for 6 months and yes its not up to standards I expected. Ive called corporate and they said "our chief engineer drives two and says they are good". why does he need two? Let me give you a example of how bad I dislike this ride.

6 months of ownership, current milage=2,135.....it wont see another 98k miles thats for certain. When you are not happy with your new car the shoe leather express looks better every day. It goes back tuesday@8;30am. I expect nothing more than a long wait and wasted gas and heaps of excuses. I would take a wild guess and say in the near future this focus will be a edsel. Nobody will want one. Im american so I buy american. But come on ford . get it together or perish. Im not fustrated with anyone on this board just to clarify.We can do better than this cant we?
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Old 07-28-2012, 01:11 PM   #529
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Quote:
Originally Posted by VOLDAR View Post
@fordblue

I am sorry for your experience, but I would like to say that frustration is not doing any good to anyone, so you better bring the "fight" to your dealer shop than here. Go over there, state your problems and make them fix your car. If they can't, get it to another Ford shop (I speak from personal experience) and escalate to Ford. If you don't like something because it is not working as you expect it to work, well, you have two options:
1. - Get it to the garbage dump.
2. - Fight to get it work as it's expected. Sometimes it is not as you expect, but this is why you should test-drive a car BEFORE buying it.
can I pick number one without destroying my credit? If yes Id be very pleased.
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Old 07-28-2012, 03:11 PM   #530
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I can tell you're not very happy with the car. But what exactly is the problem? If it's general "buyer's remorse", there's not much to be done. If it's a problem that can be described though, who knows?

It's not gonna get better by wishing it away. As others have said, the rational thing to do is work with Ford to solve the problem. If you can describe an actual problem, that is.
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