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Old 03-03-2014, 10:49 PM   #1
Dgolden
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New Car less than a week found a potential issue

So I bought my car out of state (necessity) and got it home and got looking at it in the sun today.

It appears that there may have been some body work done to my car at the dealership that I picked it up at. When I took it to Ford here to have them look at it they advised me to call the dealer and send them pictures.

When I called the dealer that I purchased the vehicle from there was no "documentation" there of any work being done on my vehicle prior to delivery and the vehicle was delivered to them straight from the factory.

I'm wondering what to do, I'm falling for the car pretty quick and don't even want to think about potentially trading it, but at the same time I don't feel that I should have to fit the bill ($750 estimate) for things that should be BRAND NEW

I'm including the pictures here with a bit of description.

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There appears to be paint on the weather stripping

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More paint and some peel back, I can get my finger up underneath this

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Marks present in the weather stripping

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More marks in the weather stripping

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Looks like a tape line to me, it doesn't appear on any of the other corners of the car or on the other side as well

How long should I wait for a call back from the other dealer? The garage here said that it's work which has been done on the vehicle and would be something that isn't covered under warranty, however the work was never disclosed to me during the purchase, on any of the paperwork and the dealer claims no knowledge but the vehicle came straight from the factory to them, so if they didn't do it then who did?

Thanks for any help and guidance yall can provide


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Old 03-03-2014, 10:56 PM   #2
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Don't take a no for an answer. My car came with some paint issues from dealer like yours, after some calls and emails my local dealer agreed to have the car painted under warranty
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Old 03-03-2014, 11:03 PM   #3
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Quote:
Originally Posted by Dgolden View Post
So I bought my car out of state (necessity) and got it home and got looking at it in the sun today.

It appears that there may have been some body work done to my car at the dealership that I picked it up at. When I took it to Ford here to have them look at it they advised me to call the dealer and send them pictures.

When I called the dealer that I purchased the vehicle from there was no "documentation" there of any work being done on my vehicle prior to delivery and the vehicle was delivered to them straight from the factory.

I'm wondering what to do, I'm falling for the car pretty quick and don't even want to think about potentially trading it, but at the same time I don't feel that I should have to fit the bill ($750 estimate) for things that should be BRAND NEW

How long should I wait for a call back from the other dealer? The garage here said that it's work which has been done on the vehicle and would be something that isn't covered under warranty, however the work was never disclosed to me during the purchase, on any of the paperwork and the dealer claims no knowledge but the vehicle came straight from the factory to them, so if they didn't do it then who did?

Thanks for any help and guidance yall can provide
OK, I assume this was for a brand new car, not a demo? That dealer screwed you. I would be talking to Ford corporate and the BBB. That dealer should have disclosed that damage to you before the sale. I live in Texas and I am not familiar with the laws in Florida but suffice it to say, I would not accept that car. You paid for a brand new car. They sold you a wreck, then lied about it and either destroyed the documentation or never created any in the first place. That body work is horrendous, almost like it was done by an amateur.

Don't hesitate, call Ford customer relations tomorrow morning.

1-800-392-3673

Tell them you have a serious concern and want to talk to a regional manager. Don't accept anything less than a replacement with a brand new car.
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Old 03-03-2014, 11:04 PM   #4
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Quote:
Originally Posted by CunFFS13 View Post
Don't take a no for an answer. My car came with some paint issues from dealer like yours, after some calls and emails my local dealer agreed to have the car painted under warranty
The issue is that I purchased the car 1250 miles from home, so it's a bit hard for me to just drive it in

The dealer I spoke with down here told me that it was something they did so it would have to be something that they would have to pay for.

The estimate reads as follows:
Rear bumper cover repair (there's a paint chip in the seams I didn't get a pic of it): parts 0 labor .5
LT Qtr glass Ford Black molding: part $376.82 Labor 1.3
LT Black Wstrip black: parts 72.78 Labor .2
LT window channel from 4/16/12: parts 100.47 Labor included in .2
LT R&I trim panel: .4 labor
LT Door glass Ford: .4 Labor
Buff Left Quarter Panel: 1.0 labor

Total Estimate $780.75
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Old 03-03-2014, 11:05 PM   #5
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Quote:
Originally Posted by wavsine View Post
OK, I assume this was for a brand new car, not a demo? That dealer screwed you. I would be talking to Ford corporate and the BBB. That dealer should have disclosed that damage to you before the sale. I live in Texas and I am not familiar with the laws in Florida but suffice it to say, I would not accept that car. You paid for a brand new car. They sold you a wreck, then lied about it and either destroyed the documentation or never created any in the first place. That body work is horrendous, almost like it was done by an amateur.

Don't hesitate, call Ford corporate tomorrow morning

1-800-392-3673

Tell them you have a serious concern and want to talk to a regional manager.
UGH I hope they are a lot better to deal with than Chevy was with the Spark, I'm so leery of calling the 800 number and getting that run around...
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Old 03-04-2014, 09:39 AM   #6
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I just sent a message to the dealer I bought the vehicle from. Letting them know the estimate total and that I'd really prefer to have them work it out with my dealer down here before calling Ford and getting them involved. If I don't hear back by the end of this class I'll be calling the dealer up there and then Ford.
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Old 03-04-2014, 09:53 AM   #7
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Update: the dealership is actively working to get this fixed for me without the need to call Ford. I will keep everyone updated. Either way I've let them know I'll either be calling the 800 number with good words or bad words.
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Old 03-04-2014, 10:09 AM   #8
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Old 03-04-2014, 03:07 PM   #9
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A lot of text messaging back and forth. The girl at the body shop here in Tampa said she'll call me when they call. If they don't call her today I'll be on the phone with Ford tomorrow.
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Old 03-04-2014, 03:22 PM   #10
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Update: the dealership from NY called my dealership down here and approved the repairs. The dealership here is going to work a rental into it for me so I'm not stuck at the garage all day. I'll still be calling Ford but I won't be nearly as irate as I would have been.

Going to have the dealer throw tint on it for me while it's in there as well. With the sun down here you don't wanna play and end up with a faded interior or worse a cracked dash.
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