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MK3 TSB, Recall & Problems Archive The place to chat about TSB and Known Issues for the 2012 Focus.

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Old 03-07-2013, 02:26 PM   #201
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Originally Posted by NorthernFocalPoint View Post
Just got the TSB applied to my 2012 Ti after running out the other week and not getting the warning message. Folks at the desk seemed to be surprised about this TSB existing (and based on their conversation with each other they seemed to initially think that the car wouldn't give the warning - they were preoccupied with whether or not I was expecting there to be a dummy light on the dash).

Will wait and see what happens next time the fluid is low.
I'm glad to hear that your dealer helped you out, NorthernFocalPoint! Let us know if the warning message pops up in the future; keep in mind I'm always here to help if you need me.

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Old 03-07-2013, 04:47 PM   #202
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my dealership told me "it needs to be pretty much empty" they told me they tested it out we'll see.... I've never seen the light pop up.
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Old 03-07-2013, 05:30 PM   #203
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Never had the light in 30k miles


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Old 03-08-2013, 01:22 PM   #204
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Well, to be honest, I helped them out (or I should say you folks here helped me out), since I was able to spoonfeed them the TSB no.

A little concerned about this dealership since they had no indication on their system that 2 recalls and an MFT update which were applied the week before, had been done and at first implied in their tone that I was being negligent by not having them done when they were done by this dealer (and it took them 3 tries to do the mft update which I had initially told them I would do myself - I had no trouble when I did it last year)!!

When I got the TSB done, I was also changing my oil (I brought my Motorcraft syn. blend which I bought in the US because this dealership only offers reg. or full synthetic and doesn't stock syn. blend even though that's what the focus comes with from the factory) and left the jug in the front passenger foot area and the serviceperson even left a note on the work order, yet when the car was ready, the serviceperson realized that the syn. blend oil I supplied was never touched (to his credit he offered to have it drained and refilled with mine in 7 min. but understand that I'd already been waiting there for 2.5hrs to have the oil change and TSB applied even though I had an appt.).

Love the car, not so much the servicing.

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Originally Posted by FordCustomerService View Post
I'm glad to hear that your dealer helped you out, NorthernFocalPoint! Let us know if the warning message pops up in the future; keep in mind I'm always here to help if you need me.

Crystal
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Old 03-08-2013, 01:38 PM   #205
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Quote:
Originally Posted by NorthernFocalPoint View Post
Well, to be honest, I helped them out (or I should say you folks here helped me out), since I was able to spoonfeed them the TSB no.

A little concerned about this dealership since they had no indication on their system that 2 recalls and an MFT update which were applied the week before, had been done and at first implied in their tone that I was being negligent by not having them done when they were done by this dealer (and it took them 3 tries to do the mft update which I had initially told them I would do myself - I had no trouble when I did it last year)!!

When I got the TSB done, I was also changing my oil (I brought my Motorcraft syn. blend which I bought in the US because this dealership only offers reg. or full synthetic and doesn't stock syn. blend even though that's what the focus comes with from the factory) and left the jug in the front passenger foot area and the serviceperson even left a note on the work order, yet when the car was ready, the serviceperson realized that the syn. blend oil I supplied was never touched (to his credit he offered to have it drained and refilled with mine in 7 min. but understand that I'd already been waiting there for 2.5hrs to have the oil change and TSB applied even though I had an appt.).

Love the car, not so much the servicing.
Hilariously coincidental story I have. This last Wednesday, I went to a dealership that I think messed up the install of my steering rack for them to give me a printout of the work orders associated with it.

First, after they installed the new rack, they messed up the alignment so a week later I had to bring it back for them to correct the alignment. They had no paperwork showing this was done.

While I was there waiting for them to printout the paperwork they did have, a woman was leaving after getting an oil change. A tech walked her to her car, then immediately came back in to talk to the service manager who was helping me. The tech says the oil the woman had brought in herself, which was a full synthetic oil was still in the car. The service manager looks at the work order which he had given the tech who did the oil change and it clearly in black marker, written almost across the entire order was USE CUSTOMER PROVIDED OIL & FILTER. But nope, apparently the tech had just put in regular(most likely syn blend) oil and not even looked at the work order. They had the woman come back in and they were going to change the oil again using her full synthetic oil.

Ford dealers here in the US I think now only use synthetic blend oil now. Weird how they still use regular and don't even carry the blend in Canada. Well in your dealership anyway.

What is wrong with the service departments?

No one gives a shit about doing their job anymore. I am so sick of dealing with these people.
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Old 05-21-2013, 03:43 PM   #206
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So, I'm not sure my dealer applied the update in the TSB or did it incorrectly. Was driving back over the long weekend here, waiting for the indicator to come on because I was using quite a bit on the bugs but never got a warning, so figured I must still have quite a bit in the reservoir.
At the service station, I filled up the gas tank, squeegeed the windshield and then was driving off to get back on the highway when I decided to give it one more spray/wipe.

No fluid and no warning. Quickly pulled over while still at the service station grounds and filled the empty reservoir.

I guess my dealer being surprised that there was an update and having to attempt programming the MFT system 3x because they said it kept rebooting was probably a sign that they were going to do it wrong.
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Old 05-21-2013, 04:25 PM   #207
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I had my low fluid warning fixed at my last oil change (6K miles ago). I had to tell them about the TSB but they got it done. It feels like they did the "tip in" for the throttle also because I don't have to be as careful with the clutch as I did before.

The warning comes on a few seconds after you start the car, not a dummy light. Great big message and accompanying "ding!". I got 5 or 6 windshield washes (front and back) after the warning. Never did run out before I refilled.
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Old 05-21-2013, 05:07 PM   #208
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Old 05-21-2013, 05:40 PM   #209
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Quote:
Originally Posted by NorthernFocalPoint View Post
I guess my dealer being surprised that there was an update and having to attempt programming the MFT system 3x because they said it kept rebooting was probably a sign that they were going to do it wrong.
The sign that they are going to do it wrong is the blue oval out front.
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Old 05-22-2013, 06:28 AM   #210
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The sign that they are going to do it wrong is the blue oval out front.
I'm happy with my dealer.
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