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Old 02-16-2012, 01:34 AM   #1
theFocus
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* Steering Assist Fault?

Two weeks ago I got a brand new 2012 Ford Focus S sedan, and now it has only 556 miles and can not start, the engine don't even turn over! The warning light "Steering Assist Fault - Service Require" come on, and the front power windows do not work. Tomorrow I'm towing the car back to the dealer to fix it. What's wrong with it?



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Old 02-16-2012, 04:08 AM   #2
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It's 2012 Focus.
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Old 02-16-2012, 03:21 PM   #3
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The car already broke down at 556 miles? What a joke. I read at another website about a couple dozens complaints about the 2012 Focus breaking down. Anyway, my last car was a Hyundai Elantra and it broke down a few times too during the first 5,000 miles.
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Old 02-17-2012, 11:27 AM   #4
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Quote:
Originally Posted by theFocus View Post
Two weeks ago I got a brand new 2012 Ford Focus S sedan, and now it has only 556 miles and can not start, the engine don't even turn over! The warning light "Steering Assist Fault - Service Require" come on, and the front power windows do not work. Tomorrow I'm towing the car back to the dealer to fix it. What's wrong with it?
Hi theFocus,

to the forum and CONGRATULATIONS on the Focus!

Let's work on making this the great experience you desire. Send me a PM with the VIN, current mileage, as well as you personal and dealer contact info. I will then escalate the concern to the Customer Service Manager for review. In turn, the CSM will contact you as well as your dealer to assure this ISSUE is addressed.

Thanks,

Noemi
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Old 02-22-2012, 01:50 AM   #5
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The mechanic said there is a problem with the ignition relay so he switch it with the rear defroster relay so I can drive the car until the new part come in three weeks. Why did the ignition relay already burned out at 556 miles? Is the relay cover for 3 years/36Kmiles or the 5 years/60K miles?
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Old 02-22-2012, 06:13 AM   #6
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It's probably a freak thing, not that it's any consolation. Let Noemi know if they aren't playing by the rules- like charging you for a warranty repair or diagnosis.
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Old 02-22-2012, 09:42 AM   #7
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2012 Focus Power Assist Failure

Family member purchased 2012 Focus SE in December, electric power assist has failed twice since then. Dealer claims the problem is not duplicated for them and there's no fault code to read, so they returned the car without any solution. Ford Customer Care agent involved - no solution. There is a service bulletin issued on the problem, but the dealers cannot address it without the failure happening in their shop, for their mechanics. So, apparently it's acceptable to Ford to send an elderly woman out in an unsafe car. She cannot steer the car without the power assist and, because the problem is intermittent, it cannot be confirmed by the dealer. Whatever happened to being able to research and solve an automotive failure without depending upon "what the computer says?" The car is only 2 months old and has less than 1,000 miles on it. Dealer was going to research further and never did...I did the research, but it's meaningless to them and to Ford because it's not failing in front of their eyes...they're following protocol. I wonder what their protocol will be when drivers begin losing control of these cars because they can't steer them?
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Old 02-22-2012, 09:59 AM   #8
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Quote:
Originally Posted by theFocus View Post
The mechanic said there is a problem with the ignition relay so he switch it with the rear defroster relay so I can drive the car until the new part come in three weeks. Why did the ignition relay already burned out at 556 miles? Is the relay cover for 3 years/36Kmiles or the 5 years/60K miles?
Well, at least you have a diagnosis, which is better than some are able to do. Unfortunately, even if parts are 99.999% reliable, when you buy them by the million there will be a few failures. I'd bet this was just bad luck and once fixed it won't trouble you again. Electric things seem to either fail early or have a good long life.
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Old 02-22-2012, 10:36 AM   #9
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Quote:
Originally Posted by theFocus View Post
The mechanic said there is a problem with the ignition relay so he switch it with the rear defroster relay so I can drive the car until the new part come in three weeks. Why did the ignition relay already burned out at 556 miles? Is the relay cover for 3 years/36Kmiles or the 5 years/60K miles?
Morning theFocus,

Glad to learn the dealership is making progress with the Focus. Continue working with them and let me know if you need assistance.

The ignition relay is covered under the 3 year/ 36000 mile bumper to bumper Warranty.

Quote:
Originally Posted by whynotthinkwhynot View Post
I.... Let Noemi know if they aren't playing by the rules- like charging you for a warranty repair or diagnosis.
Hi whynothinkwhynot,

Thanks for your guidance. I appreciate it!

Quote:
Originally Posted by PastorT View Post
Family member purchased 2012 Focus SE in December, electric power assist has failed twice since then. Dealer claims the problem is not duplicated for them and there's no fault code to read, so they returned the car without any solution. Ford Customer Care agent involved - no solution. ..........
Hi PastorT,

to the forum!

Let's have the regional Customer Service Manager review the case. Send me a PM with the VIN, current mileage, the owner personal and dealer contact info. Also include your contact info, if you'll be handling the case on your relative's behalf.

Take care everyone!

Noemi
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Old 03-08-2012, 11:25 AM   #10
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Quote:
Originally Posted by FordCustomerService View Post
Morning theFocus,

Glad to learn the dealership is making progress with the Focus. Continue working with them and let me know if you need assistance.

The ignition relay is covered under the 3 year/ 36000 mile bumper to bumper Warranty.



Hi whynothinkwhynot,

Thanks for your guidance. I appreciate it!



Hi PastorT,

to the forum!

Let's have the regional Customer Service Manager review the case. Send me a PM with the VIN, current mileage, the owner personal and dealer contact info. Also include your contact info, if you'll be handling the case on your relative's behalf.

Take care everyone!

Noemi
Hello All,
Ford Customer Service directed my family member's Focus steering problem to Ford Tech Assistance. The dealer was cooperative, but not happy that they were getting direction from Ford without requesting it themselves. However, thanks to Tech and the service manager's cooperation, it was determined that the loss of power assist is related to wiring in the steering column, which is either not insulated or improperly insulated. The wiring chafes, causes a short in the system and, without input, the computer shuts down the power assist. The repair, under warranty, occurred about 3 weeks ago and the car has been fine since. The dealer, roadside assistance, national customer service, regional customer service, the tech team and at least two different mechanics - and nearly 6 weeks of intermittent problems - later .... problem fixed. Hopefully, this info will help others get theirs fixed once and for all, too.
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