2012 Focus SE Transmission Grinding

[Sprint]

Originally Posted by Strix

Not that I've seen. Unless by 'help' you mean telling you that there's nothing they can do if the dealership says it's normal.



It's not 'worn out prematurely' if it makes it to the end of the warranty period. That's all that matters to Ford.



You'll need it.

And the point of your post is .... ?

[Strix]

Originally Posted by Sprint

And the point of your post is .... ?

I made several points there, I'm sorry you missed them.

I'll recap for you:

1) Ford's Customer Service reps are not very helpful (in my experience).

2) If Ford manages to push warranty claims down the road until the car is no longer in warranty, they win.

3) I too, wish the OP 'good luck' in getting their car fixed. It seems pretty obvious from reading people's stories here that luck plays a major role in getting your car fixed, which is why I say that they will need it.

[Sprint]

Originally Posted by Strix

I made several points there, I'm sorry you missed them.

I'll recap for you:

1) Ford's Customer Service reps are not very helpful (in my experience).

2) If Ford manages to push warranty claims down the road until the car is no longer in warranty, they win.

3) I too, wish the OP 'good luck' in getting their car fixed. It seems pretty obvious from reading people's stories here that luck plays a major role in getting your car fixed, which is why I say that they will need it.

Ya - I got that - I thought though, that I might have missed something constructive to the discussion lurking between the lines.

[tamAtFord]

Thanks for the advice. I'll get in touch with their service rep and see how this goes... Hope I'm lucky!

[Strix]

Originally Posted by Sprint

Ya - I got that - I thought though, that I might have missed something constructive to the discussion lurking between the lines.

Oh, I'm sorry.

To the OP: Take it back to the dealership. Take it to another dealership. Get Ford Customer Service involved.

Is that 'constructive' enough?

[sdwcam01]

It’s been a while, just checking in with old and new issues.

The car had been grinding off and on with the heat/cool, still not consistent enough to bring it to the dealer for service though, and my new intake is a little louder than the engine. Moreover, it is usually a quick “brrt” of less than a second.

I did have other questions/concerns though: has anyone noticed strange sounds when going over bumpy roads or speed bumps? I know the shocks/struts are going to make noise, but does anyone hear a sound like it something is loose or rattling around? I thought it was my battery cover because it was loose, but I fixed that. Now, when I hit speed bumps or drive on bumpy roads, it makes a loud thud, and I am driving slowly in either of these conditions– basically, idling over them. In addition, the interior prices are starting to rattle, namely, the passenger’s seatbelt cover piece, the headliner, and something near the center speaker or right near the windshield, and I only have 3800 miles…

OH! I found out my car rolls backwards on slight and, of course, large inclines while in drive. Correct me if I’m wrong, but wasn’t this an issue before that was supposedly “fixed?” I found out in Hollywood when I almost ran into some expensive cars behind me on a hill – I had to two-foot the brake and gas. When I got home, I tested it out in my driveway, which is barely an incline, and it rolled back 5-7 feet from where the asphalt meets the concrete while idling.

Is anyone else noticing these issues?

[Tubeway Army]

Originally Posted by sdwcam01

It’s been a while, just checking in with old and new issues.

The car had been grinding off and on with the heat/cool, still not consistent enough to bring it to the dealer for service though, and my new intake is a little louder than the engine. Moreover, it is usually a quick “brrt” of less than a second.

I did have other questions/concerns though: has anyone noticed strange sounds when going over bumpy roads or speed bumps? I know the shocks/struts are going to make noise, but does anyone hear a sound like it something is loose or rattling around? I thought it was my battery cover because it was loose, but I fixed that. Now, when I hit speed bumps or drive on bumpy roads, it makes a loud thud, and I am driving slowly in either of these conditions– basically, idling over them. In addition, the interior prices are starting to rattle, namely, the passenger’s seatbelt cover piece, the headliner, and something near the center speaker or right near the windshield, and I only have 3800 miles…

OH! I found out my car rolls backwards on slight and, of course, large inclines while in drive. Correct me if I’m wrong, but wasn’t this an issue before that was supposedly “fixed?” I found out in Hollywood when I almost ran into some expensive cars behind me on a hill – I had to two-foot the brake and gas. When I got home, I tested it out in my driveway, which is barely an incline, and it rolled back 5-7 feet from where the asphalt meets the concrete while idling.

Is anyone else noticing these issues?

Can't help you with the rolling back on hills, they don't exist here but I have experienced a little of this on some slight inclines in parking garages. I find by putting it into sport mode it's less prone to this or select shift and give it plenty of gas, but I drove manuals for years in hilly terrain elsewhere so I am use to the rolling back deal and how to handle it. That being said I am concerned in letting my wife drive my car since she never drove a manual.

Grinding you say, well my grinds on hot days and less on cold, I took it in once at 500 miles or so, going to take it in again at 1500, they just told me it's normal and said I need to give it time to break in.

[sdwcam01]

Originally Posted by Tubeway Army

Can't help you with the rolling back on hills, they don't exist here but I have experienced a little of this on some slight inclines in parking garages. I find by putting it into sport mode it's less prone to this or select shift and give it plenty of gas, but I drove manuals for years in hilly terrain elsewhere so I am use to the rolling back deal and how to handle it. That being said I am concerned in letting my wife drive my car since she never drove a manual.

Grinding you say, well my grinds on hot days and less on cold, I took it in once at 500 miles or so, going to take it in again at 1500, they just told me it's normal and said I need to give it time to break in.

Mine has been grinding since about 800 miles or so, and they also told me it was normal. However, I when I contacted Ford directly, they told me it was not normal and that I should take it to the dealer immediately. Well, I did and they “reflashed” the transmission software. About .1 miles away from the dealership, it did it again.

The problems is, is that it has been colder here and it hasn’t really done It consistently since then, minus a few off and on times, but like I said it’s not consistent enough to get them to hear it.

About it rolling backwards, I was doing some searching and I believe it is supposed to have an automated Hill Assist System in it (I have to check the owner’s manual). It is supposed to engage the brakes and engine pressure on any hill over 4 degrees to stop it from rolling backwards. Again, I’ll see if mien is equipped with that, but I still think it is something that it shouldn’t do.

As for my other questions: have you had any interior pieces rattling or strange rattling from the engine area?

[geeksquadagent]

Well this is the second time I've been to this forum, but the first time I'm posting. Just to let you guys know, after 18,500 miles, the noise will not go away. The service tech told me at 500 miles to let it break in, but it's still here almost 1.5 years later. I'm actually taking the car back to the dealership because I have a 6 year service plan and finding out what can be done. Yes the symptoms are as everyone says, rattle/grind noise from first to second, only happens at certain accelleration speed/certain rpm's. I'll post back to see what's going to be done about it, but clearly if gears 2-6 aren't doing it 1-2 shouldn't either...

[FordCustomerService]

Originally Posted by geeksquadagent

Well this is the second time I've been to this forum, but the first time I'm posting. Just to let you guys know, after 18,500 miles, the noise will not go away. The service tech told me at 500 miles to let it break in, but it's still here almost 1.5 years later. I'm actually taking the car back to the dealership because I have a 6 year service plan and finding out what can be done. Yes the symptoms are as everyone says, rattle/grind noise from first to second, only happens at certain accelleration speed/certain rpm's. I'll post back to see what's going to be done about it, but clearly if gears 2-6 aren't doing it 1-2 shouldn't either...

Hi geeksquadagent,

Send me a PM with your VIN, dealer, current mileage, daytime phone number, and full name; I want to get your regional customer service manager involved so they can help.

Thanks!

Crystal