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Old 05-28-2014, 01:07 PM   #1
12mk3
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Loaner for Service..

I called my dealership to inquire about a loaner car today and was told they "don't do loaners". I'm thinking I may be experiencing some issues with my DCT. If this is the case, and the repair(s) take more than one day, I will absolutely need a loaner as I am an on-site service technician. No car = no job and I definitely can't afford a loaner even with rates at $34 a day. My car IS still under warranty and I haven't done a single performance modification.

Is the wool being pulled over my eyes here, or is this normal? I think after paying 20+k and owning the car for only 3.5 months, I should be easily taken care of. Hoping to get feedback from others who have had to take their car in for service.

Thanks for reading.


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Old 05-28-2014, 01:40 PM   #2
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This is why you need to check dealerships before purchasing. There is no requirement that they provide a loaner car, and it is an optional service of the dealership.

And sometime if you opt for the extended warranty coverage, that gets you a loaner car.
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Old 05-28-2014, 02:21 PM   #3
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This is why you need to check dealerships before purchasing. There is no requirement that they provide a loaner car, and it is an optional service of the dealership.

And sometime if you opt for the extended warranty coverage, that gets you a loaner car.
Yeah first time buyer here, if you didn't guess. You might've also assumed that I'm one of those people that signed first and asked questions later.. If you did, you're correct.

Consider my lesson learned.

Thanks for your input Woggy!
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Old 05-28-2014, 05:26 PM   #4
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Sorry, didn't mean to make it so "mean" sounding....

I think your only option would be to try and find a dealer that would offer a loaner if you take your business to them now. It's hard to bargain for an extra after the sale :(
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Old 05-28-2014, 05:30 PM   #5
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I generally do not get a loaner, as it's not part of the Ford service, but they do have loaners for the Lincoln service. Since I've purchased many cars from this dealer, they will sometimes get me one of those loaners if they have many not in use - just to do me a favor and keep me coming back.

I always get a loaner when our Mercedes goes in for any service, but that's part of the $50k price of that car.
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Old 05-29-2014, 03:42 PM   #6
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Sorry, didn't mean to make it so "mean" sounding....

No harm done, I didn't take offense!!




Quote:
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I generally do not get a loaner, as it's not part of the Ford service, but they do have loaners for the Lincoln service. Since I've purchased many cars from this dealer, they will sometimes get me one of those loaners if they have many not in use - just to do me a favor and keep me coming back.

I always get a loaner when our Mercedes goes in for any service, but that's part of the $50k price of that car.
Lol for that price tag, you'd better get a loaner!! I'm gonna take it in and see what happens.. Think I might try to call my salesman and see if he can help.
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Old 05-29-2014, 03:48 PM   #7
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Go to different Ford dealers that will give you a loaner for the meantime while it's in service. Most dealers do, some are stingy.
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Old 05-29-2014, 07:54 PM   #8
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Go to different Ford dealers that will give you a loaner for the meantime while it's in service. Most dealers do, some are stingy.
Duly noted!! Thanks for the suggestion Sara, I'll give it a try if need be!
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Old 05-30-2014, 07:34 AM   #9
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A "loaner" is part of the extended (ESP) warranty they offer as an option at the time of sale. If you said no to the ESP, you essentially said no to needing a loaner. That being said, as long as you are still within base warranty, it's still possible to purchase an ESP. It's too late to include it in your payments but you can still buy one. As I "politely" tell my service customers, the money you didn't spend on an ESP will now be spent on a rental car.
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Old 05-30-2014, 07:46 AM   #10
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A "loaner" is part of the extended (ESP) warranty they offer as an option at the time of sale. If you said no to the ESP, you essentially said no to needing a loaner. That being said, as long as you are still within base warranty, it's still possible to purchase an ESP. It's too late to include it in your payments but you can still buy one. As I "politely" tell my service customers, the money you didn't spend on an ESP will now be spent on a rental car.
Ahh I see! Valuable information, Bleed Blue, thank you!! I'll have to look into that I suppose.
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