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Old 03-19-2012, 12:47 AM   #791
akelley3
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So here's my story. I bought the car back in September and have pretty much had the shuddering problem from day one. After numerous times talking with ford customer service reps and service managers, and just as many explanations and excuses, I finally was able to get the TSB 12-1-4 performed on my car. Afterwards the difference was night and day. I was so happy and finally fully content with my purchase. However, after a few hundred miles more it started acting up again. It usually starts out smooth, but after driving for a bit it really starts acting up again. Now I didn't notice it before but I hear the transmission making noise now when shifting at the low gears. It's making that "ice machine" sound. It could have been there all along and I just didn't notice it, but who knows. I've been working with the service center (which has been really good to me by the way, I've dealt with another one that wasn't as kind) to try to figure out what's happening. They weren't able to duplicate the problem (my only guess is that they didn't drive it long enough) and so they put a Vehicle Data Recording device on my car and I push a button to record what is happening with my vehicle whenever I feel it start acting up. So they took it off my car last Friday and are sending the results to Ford to see if anything shows up.

I guess my question is what should I do if the results come up empty? What is going on with my car? Sometimes I feel like I am going crazy and my only line to sanity is this forum.
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Old 03-19-2012, 01:26 AM   #792
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I just bought my focus on March 6... love the car. Everything has been fine and dandy. Today, when starting out in normal drive, or first gear sports mode, the car shakes starting out and I can feel it vibrate in the pedal and steering wheel I believe... This just started today. My car was built a couple of weeks before I purchased it. I don't remember the exact date.
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Old 03-19-2012, 07:25 AM   #793
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Originally Posted by danyall2010 View Post
Let us see what comes out of this one! Do you (or anyone) know if Ford will send owner's letter about this issue? That is what I deduce from the above statement.
Recalls result in letters being sent to owners of affected vehicles. TSBs are documents that help technicians fix common problems that owners may have. Letters are not sent to owners for TSBs.
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Old 03-19-2012, 08:07 AM   #794
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Originally Posted by akelley3 View Post
So here's my story. I bought the car back in September and have pretty much had the shuddering problem from day one. After numerous times talking with ford customer service reps and service managers, and just as many explanations and excuses, I finally was able to get the TSB 12-1-4 performed on my car. Afterwards the difference was night and day. I was so happy and finally fully content with my purchase. However, after a few hundred miles more it started acting up again. It usually starts out smooth, but after driving for a bit it really starts acting up again. Now I didn't notice it before but I hear the transmission making noise now when shifting at the low gears. It's making that "ice machine" sound. It could have been there all along and I just didn't notice it, but who knows. I've been working with the service center (which has been really good to me by the way, I've dealt with another one that wasn't as kind) to try to figure out what's happening. They weren't able to duplicate the problem (my only guess is that they didn't drive it long enough) and so they put a Vehicle Data Recording device on my car and I push a button to record what is happening with my vehicle whenever I feel it start acting up. So they took it off my car last Friday and are sending the results to Ford to see if anything shows up.

I guess my question is what should I do if the results come up empty? What is going on with my car? Sometimes I feel like I am going crazy and my only line to sanity is this forum.
akelley3, your story is identical to mine, except our purchase dates are different. Unfortunately, your car is driving the way it was designed, although some on the FF forum claim they have never had any DCT shuddering/ice maker noise issues. Either they are extremely blessed or their level of tolerance to the shuddering is very high.

Your absolute best option is to call Ford's toll free number & get the concern elevated to a regional service manager (not affiliated with any specific dealer) & get a reference number assigned to your issue. The regional service manager will call you & keep in touch with you throughout the process, as well as coordinate with your dealer's service dept. I was/am impressed with the attention I received from the manager assigned to my case. Keep your case going as long as you are not satisfied.

I have learned to kind of live with the DST, especially after I read about how it was designed. The DST is not really an automatic transmission like those to which we are accustomed. Please read my earlier post via the following link:

http://www.focusfanatics.com/forum/s...26#post4012326
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Old 03-19-2012, 09:23 AM   #795
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However, after a few hundred miles more it started acting up again. It usually starts out smooth, but after driving for a bit it really starts acting up again.
This is my issue too. I believe that the clutches are overheating - only explanation for the shuddering starting only after driving for a while. I'm thinking about experimenting by taking off the bottom engine bay cover and see if getting more onto the tranny case helps keep it cooler and keeps the shuddering away.
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Old 03-19-2012, 09:36 AM   #796
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My shuddering went away after 2,000 miles.
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Old 03-19-2012, 10:50 AM   #797
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My shuddering went away after 2,000 miles.
That's great. However there have been others with many more miles that still have it.
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Old 03-19-2012, 10:55 AM   #798
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That's great. However there have been others with many more miles that still have it.
I know ... Ford's response works for me .. but there are many others it has not worked for. I still have a pesky ... "clunk clunk" at low speed that I have not figured out. Happens when creeping up to a stop sign. I am not sure if that is the dual clutch or some suspension problem.
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Old 03-19-2012, 10:57 AM   #799
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I know ... Ford's response works for me .. but there are many others it has not worked for. I still have a pesky ... "clunk clunk" at low speed that I have not figured out. Happens when creeping up to a stop sign. I am not sure if that is the dual clutch or some suspension problem.
Have your local Ford mechanic ride alongside you on a bike to try to diagnose it. Ha, that would be quite a sight huh?
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Old 03-19-2012, 11:08 AM   #800
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It reminds me on my Mustang vert. I could not find a squeak in the rear. The service manager had me drop the top while he hung his head over the side of the car while holding on to the roll bar. He tried running along the side of my car, but he got winded before he could diagnose the problem. The bike idea is a great idea! Yup ... we found the noise. it was an upper control arm in the passenger rear. But some times the sound seems to come from one place .. and when you find the pesky thing it can be some place totally different.
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