Originally Posted by akelley3
So here's my story. I bought the car back in September and have pretty much had the shuddering problem from day one. After numerous times talking with ford customer service reps and service managers, and just as many explanations and excuses, I finally was able to get the TSB 12-1-4 performed on my car. Afterwards the difference was night and day. I was so happy and finally fully content with my purchase. However, after a few hundred miles more it started acting up again. It usually starts out smooth, but after driving for a bit it really starts acting up again. Now I didn't notice it before but I hear the transmission making noise now when shifting at the low gears. It's making that "ice machine" sound. It could have been there all along and I just didn't notice it, but who knows. I've been working with the service center (which has been really good to me by the way, I've dealt with another one that wasn't as kind) to try to figure out what's happening. They weren't able to duplicate the problem (my only guess is that they didn't drive it long enough) and so they put a Vehicle Data Recording device on my car and I push a button to record what is happening with my vehicle whenever I feel it start acting up. So they took it off my car last Friday and are sending the results to Ford to see if anything shows up.
I guess my question is what should I do if the results come up empty? What is going on with my car? Sometimes I feel like I am going crazy and my only line to sanity is this forum.
akelley3, your story is identical to mine, except our purchase dates are different. Unfortunately, your car is driving the way it was designed, although some on the FF forum claim they have never had any DCT shuddering/ice maker noise issues. Either they are extremely blessed or their level of tolerance to the shuddering is very high.
Your absolute best option is to call Ford's toll free number & get the concern elevated to a regional service manager (not affiliated with any specific dealer) & get a reference number assigned to your issue. The regional service manager will call you & keep in touch with you throughout the process, as well as coordinate with your dealer's service dept. I was/am impressed with the attention I received from the manager assigned to my case. Keep your case going as long as you are not satisfied.
I have learned to kind of live with the DST, especially after I read about how it was designed. The DST is not really an automatic transmission like those to which we are accustomed. Please read my earlier post via the following link: