Originally Posted by danyall2010
I agree with the above posts! Before I go back to Pines Ford-Lincoln, I will go to Sawgrass first. My grandfather knows a great adviser who took good care of him. I will make an appointment with that adviser. When I get there, I will let her know that she is doing a great job servicing his car (which is the truth, anyways). I am also interested in doing business with her. She will hear from me how wonderful the 2012 Focus is and reference reviews from Car and Driver and other organizations. I will give the problems that the transmission is giving me (flare up, slow response, occasional grinding noise, etc). I will also tell her that I have done a lot of research on the problem and let her know of a possible solution. I might also mention in the conversation that the later 2012 models (built 8/13 and after) already have the updated programming.
Before I take "Breathless Mahoney" in, I will wash and perhaps wax my car. The interior will be squeaky clean and detailed. I believe that the cleaner the car, the better service that I will receive. There will not be a shread of paper or even dust in the car.
I will take my car in around the end of January just to give the transmission a chance.
What do you think of my approach and is there anything I should add? I might of asked this question before, but I am trying to refine my approach.
Just be sincere and polite in your approach. Don't try to blow smoke up her skirt because if she has been in the business for any amount of time she will know it right away.
The relationship I have with my dealership did not start overnight. I stopped in many times looking at cars and talking to people. When I knew I was just looking I would be honest with them and tell them up front. I would also be sure to catch them at slow times and watch to see if anyone else needed helping. If so I would step aside and to allow my salesman to help them as they could be a potential sale. The business/client relationship has actually developed into a friendship.
As for the service department, I got to know them through some minor warranty things I needed done at various times on a couple of vehicles. Again, I would always ask when they could fit me in as my schedule is quite flexible (which it truly is). I was never demanding and always made sure we were both clear on what the issue was. I would take the time to introduce myself to the technician if he was free. Lastly, I take the time to say hi and chat a bit even when I was not in for service.
It is really all about treating people as you would want to be treated; not having unreasonable expectations; understanding that today's cars are very complex machines and that the issue might be hard to duplicate or fix; and being polite even if things did not go they way you expected.
I just bought my third car from them in four years. I expect to buy more in the future.