Originally Posted by btolenti
Thanks to Todd and the Regional Service Manager, some traction was finally gained. It's sad that it has to come to that to get proper action from a dealer. The local dealer just so happened to find the clutches they needed on the shelf, right after Todd helped to escalate the issue.
Thank you for the update, btolenti. Let me know if you need me.
Originally Posted by '13Focus91
I took my car to the dealer last week for an oil change and I mentioned to them that the DCT had started acting up that week. They kept it from last Thursday until today. They replaced both inner input shaft seals and updated the software. Its still doing it, and on my way home I was going through a rather busy intersection and it lost power. It quit pulling in the middle of an intersection with traffic whizzing by at 55 MPH. I'm really getting fustrated with it. They supposedly "fixed" it. It seems like it worse now that what it was. The worst part is its got less than 13,000 miles on it.
I'd like to loop in your regional customer service manager, who'll work with you and your dealer to come to a resolution. Please send me a PM with your full name, best daytime phone number, VIN, and preferred servicing dealership.