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Old 08-06-2013, 10:15 AM   #2021
smizak
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Originally Posted by badhac View Post
Its still under factory warranty for powertrain, but said the software update expired in June and isnt available anymore. I have to pay $95 for them to look at it.
That makes no sense. I just had TSB 13-4-5 done last week. For the first time in 18 months I've driven a week with no shuddering, no grinding, no odd shifts. They didn't even get to the clutch replacement, the car worked beautifully after the latest calibration was flashed.

It also looks like the new MFT is a big improvement so only 36,000 miles on my vehicle before I can honestly say I enjoyed driving it to work today.....
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Old 08-06-2013, 10:49 AM   #2022
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Originally Posted by smizak View Post
That makes no sense. I just had TSB 13-4-5 done last week. For the first time in 18 months I've driven a week with no shuddering, no grinding, no odd shifts. They didn't even get to the clutch replacement, the car worked beautifully after the latest calibration was flashed.

It also looks like the new MFT is a big improvement so only 36,000 miles on my vehicle before I can honestly say I enjoyed driving it to work today.....
The best solution I have seen is to contact Crystal, the ford rep here at this forum, or "eric at ford" over on facebook.

The only happy customers I have seen are the ones helped out by the Ford customer reps on these boards.
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Old 08-06-2013, 11:39 AM   #2023
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Originally Posted by mr_cassandra View Post
The best solution I have seen is to contact Crystal, the ford rep here at this forum, or "eric at ford" over on facebook.

The only happy customers I have seen are the ones helped out by the Ford customer reps on these boards.
With respect to the Ford C.S. reps and their work on this issue: The overall response from Ford overall, on Focus transmission problems is abysmal. For years now we have Ford CS reps actively responding to hundreds of occurrences of the same serious and obvious issue here, but still, for many customers, Ford and/or dealers continue to indicate there is no problem.

This is a clear failure on the part of Ford and its dealer to deal with a problem that should be covered under warranty and to live up to their responsibility to customers. This also shows that the Ford back office and Ford customer facing reps and totally disconnected.

The right thing for Ford to do here is to extend the transmission warranty without charge to 10years on all Ford Focus DCTs.

In my case, if I have additional DCT issues past the current warranty period that I have to pay for, or, if my resale is reduced due to continuing DCT issues not covered under an extended warranty, then I will never purchase another Ford product and will be candid on my experience with others. My head is not so big as to think my statement will make a difference but, given the evidence here from many many customers having obvious transmission problems, Ford knows they have to do more - if they don't; I think they'll lose a significant number of future purchases. Let's see what happens.
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Old 08-06-2013, 12:23 PM   #2024
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The best solution I have seen is to contact Crystal, the ford rep here at this forum, or "eric at ford" over on facebook.

The only happy customers I have seen are the ones helped out by the Ford customer reps on these boards.
I did that last year, and was put in touch with my regional customer service manager, who after one service appointment with my dealer basically called me a liar and that there was no longer anything they could do for my car and that it was "operating as it was designed".

When I saw the 13-4-5 TSB, which described my complaints perfectly, I went in to my dealership and insisted that their technician ride with me to drop me off at work and tell me that this was normal. Thankfully, it shuddered and did the "rocks in a blender" sound pretty regularly on the ride in. I'm glad it's fixed, but I'm pissed that it took almost two years and 36,000 miles for Ford to acknowledge that there was a problem with my car and stop assuming I'm some kook looking for a handout.
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Old 08-06-2013, 12:26 PM   #2025
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Originally Posted by smizak View Post
I did that last year, and was put in touch with my regional customer service manager, who after one service appointment with my dealer basically called me a liar and that there was no longer anything they could do for my car and that it was "operating as it was designed".

When I saw the 13-4-5 TSB, which described my complaints perfectly, I went in to my dealership and insisted that their technician ride with me to drop me off at work and tell me that this was normal. Thankfully, it shuddered and did the "rocks in a blender" sound pretty regularly on the ride in. I'm glad it's fixed, but I'm pissed that it took almost two years and 36,000 miles for Ford to acknowledge that there was a problem with my car and stop assuming I'm some kook looking for a handout.
smizak, I wholeheartedly agree and this is a terrible situation for owners who are not knowledgable about cars and/or capable of internet searches. I owned a VW GTI in the past so I have used a DCT and know what is and is NOT normal.
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Old 08-06-2013, 12:32 PM   #2026
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Originally Posted by smizak View Post
When I saw the 13-4-5 TSB, which described my complaints perfectly, I went in to my dealership and insisted that their technician ride with me to drop me off at work and tell me that this was normal. Thankfully, it shuddered and did the "rocks in a blender" sound pretty regularly on the ride in. I'm glad it's fixed, but I'm pissed that it took almost two years and 36,000 miles for Ford to acknowledge that there was a problem with my car and stop assuming I'm some kook looking for a handout.


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Old 08-09-2013, 12:20 PM   #2027
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Yup! Purchased a 2012 Ford Focus SEL with 30,000m at the end of last month. Somehow didn't learn about the DCT flare-ups until after the purchase (when I actually noticed the low speed shudder - and visited this forum).
Just scheduled an appointment for Monday to have TSB 13-4-5 performed. We'll see how it goes. Without this forum I would've been in the dark on the scope of this issue - and the potential fixes. Thanks to everyone who's contributed - but really a bummer that we all have to. Enjoying the ride (and the mileage) - just not the shudder and grind.
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Old 08-09-2013, 12:23 PM   #2028
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Originally Posted by Minneapolis View Post
Yup! Purchased a 2012 Ford Focus SEL with 30,000m at the end of last month. Somehow didn't learn about the DCT flare-ups until after the purchase (when I actually noticed the low speed shudder - and visited this forum).
Just scheduled an appointment for Monday to have TSB 13-4-5 performed. We'll see how it goes. Without this forum I would've been in the dark on the scope of this issue - and the potential fixes. Thanks to everyone who's contributed - but really a bummer that we all have to. Enjoying the ride (and the mileage) - just not the shudder and grind.
If you don't get help from the dealer, please see Ford CS rep Crystal here at this website and she will help you get your case escalated. There is also another Ford CS rep at ford's focus facebook page, he can be found as "eric at ford" at facebook, and like Crystal, he will help you get your case escalated. I do not know why some dealers give focus owners the runaround but I DO know the CS reps are concerned about helping you.
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Old 08-09-2013, 01:22 PM   #2029
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Originally Posted by Minneapolis View Post
Yup! Purchased a 2012 Ford Focus SEL with 30,000m at the end of last month. Somehow didn't learn about the DCT flare-ups until after the purchase (when I actually noticed the low speed shudder - and visited this forum).
Just scheduled an appointment for Monday to have TSB 13-4-5 performed. We'll see how it goes. Without this forum I would've been in the dark on the scope of this issue - and the potential fixes. Thanks to everyone who's contributed - but really a bummer that we all have to. Enjoying the ride (and the mileage) - just not the shudder and grind.
Let me know how things go at the dealership, Minneapolis. If you need me to step in and help, send me your VIN, dealer, mileage, daytime phone number, and full name in a PM. I'll do what I can to assist. :)

Quote:
Originally Posted by mr_cassandra View Post
If you don't get help from the dealer, please see Ford CS rep Crystal here at this website and she will help you get your case escalated. There is also another Ford CS rep at ford's focus facebook page, he can be found as "eric at ford" at facebook, and like Crystal, he will help you get your case escalated. I do not know why some dealers give focus owners the runaround but I DO know the CS reps are concerned about helping you.
Thanks for recommending me, mr_cassandra!

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Old 08-09-2013, 01:49 PM   #2030
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Let me know how things go at the dealership, Minneapolis. If you need me to step in and help, send me your VIN, dealer, mileage, daytime phone number, and full name in a PM. I'll do what I can to assist. :)



Thanks for recommending me, mr_cassandra!

Crystal
Thanks! I'll follow up and let you (both) know how it goes.
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