DCT / PowerShift Transmission Update TSB Thread

[FordCustomerService]

Originally Posted by Mike Bartlett

...With that said it seems to have to same slow rough shifting esspecially when at an incline until I reach about 20-mph. Today I was in stop and go traffic and after slowing to almost a stop the traffic moved forward and when I stepped gently on the gas I thought the front bumper was going to hit the ground it stumbled/jerked very hard...

Hi Mike Bartlett,

I recommend making an appointment at your dealership so they can address your concerns. Additionally, I can get your case escalated to your region's customer service manager; just send me a PM with your VIN, dealer, mileage, daytime phone number, and full name.

Regarding your question about the AUX port and in-vehicle technology, I encourage you to reach out to my colleague, Jaclyn, who helps folks out under the name FordIVTteam.

Crystal

[cappa]

This is from today, on my way back home from the dealership, where the car was for "transmission issues."

Unbelievable... I don't know what to do anymore... I'm tired of going back to the dealer......

[ccelaya]

I've had the same... restarted the engine, and it never came up again.

weird

[cappa]

Originally Posted by ccelaya

I've had the same... restarted the engine, and it never came up again.

weird

yep it goes away when you restart the engine except I can't accelerate at all so yeah defintiely more than computer haha

[Mike Bartlett]

Crystal,

PM sent.

Thank you,

Mike Bartlett

[FordCustomerService]

Originally Posted by cappa

yep it goes away when you restart the engine except I can't accelerate at all so yeah defintiely more than computer haha

Hi cappa,

I looked at your case notes and see that your CSM and dealership are aware of this and are working hard on a resolution. Please feel free to reach out to your CSM directly if you need additional assistance.

Crystal

[mishka]

Originally Posted by FordCustomerService

Hi mishka,

Returning to your dealership is a great idea and the best way to get your concern documented and addressed. Keep me in the loop; if you need any assistance, just let me know.

Crystal

Hey Crystal, I called my technician at the Ford dealership and explained the issue. He said they will need to take a look at it, and said "there have been issues with the new transmission". I'm taking it in on Monday. I came in the dealership few weeks ago and got a computer update when the tech had originally said I needed a new clutch system. After the update it was running much better then slowly some symptoms started to come back. Also, even though my car is under warranty they want $15 a day for a loaner car... is this fair even though I feel I'm experiencing mechanical problems? thx

[FordCustomerService]

Originally Posted by Mike Bartlett

Crystal,

PM sent.

Thank you,

Mike Bartlett

Hi Mike,

I received your PM and responded; let me know if you have any questions!

Originally Posted by mishka

Hey Crystal, I called my technician at the Ford dealership and explained the issue. He said they will need to take a look at it, and said "there have been issues with the new transmission". I'm taking it in on Monday. I came in the dealership few weeks ago and got a computer update when the tech had originally said I needed a new clutch system. After the update it was running much better then slowly some symptoms started to come back. Also, even though my car is under warranty they want $15 a day for a loaner car... is this fair even though I feel I'm experiencing mechanical problems? thx

Hey mishka,

Send me your info (VIN, dealer, mileage, daytime phone number, full name) so I can look into this for you.

Thanks!

Crystal

[cuozc]

Haven't come back for a while since my auto transmission replacement a couple of months ago.
Really hope all the owners find a nice dealer as I did. I simply took my car in and describe the problem, which was merely vibrating upshifting 1-2. The dealer replaced the whole transmission for me, which took over a week due to back order parts.

Now, after >1000 miles, it's time to report back.
Overall, it has become a smooth drive, with a tiny little shaking taking a fast go steep uphill from stop, not bad at all. I consider it normal for a DCT, given previous experience form driving a manual. Occasionally very slight grinding noise, barely audible with windows rolled down.
No change in MPG, around 26/38.

Good luck to you all! And hope this transmission lasts.

[mishka]

wow... they replaced the whole trans? how many miles did you put on it before it had to be replaced and what was the problem with it? I have a 13' DCT and have had some issues. I'm taking it to the dealer because of grinding noises and the ride/drive has gotten continually less smooth at low speeds. it was smoothest when brand new and just after computer update.