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Old 08-26-2014, 09:49 AM   #1
sportage
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"Recall" # 14M01 2013 Focus Transmission Jerking (Satisfaction Program)

Just thought I'd pass this on.
Just received a letter from Ford that the 2013 Focus with Powershift 6-Speed Auto Trans may exhibit excessive transmission clutch shudder during light acceleration.
Well, thats me.
Never really bothered me but passengers in the car often asked WHAT WAS THAT?
A free fix from Ford.
Ford customer satisfaction number: 14M01 (I call it a re-call).

If your 2013 Focus has this problem, Ford will fix it for free.


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Old 08-26-2014, 10:11 AM   #2
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Might read the letters closer, copies have been posted already.

Warranty extension on certain parts (clutch pack, seals, programming).

Nice to have, but not a "recall" as you put it.

(Customer satisfaction program)
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Old 09-08-2014, 08:54 AM   #3
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The letter does state an extension of the warranty.
But it also states the cause as possible leaking transmission seals.
If the shutter is excessive, which mine is and has been and seems to be getting much worse, ford will fix the seals i.e. the issue.

Driving habits may be one thing, but excessive shutter from normal acceleration to the point passengers complain, that should be addressed.
Ford focus TI owners want a drivable car, not a carnival ride.
Trying to explain away excessive shutter as driver error is not an acceptable suggestion.
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Old 09-08-2014, 10:30 AM   #4
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mine went into the shop again today, now that the parts are in the stock... hopefully
new clutch plates will solve the problems

i got a loaner car from the dealer, so if it takes a couple of days to fix...no biggie

fingers crossed
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Old 09-08-2014, 12:33 PM   #5
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I have only the occasional shudder that usually clears up pretty quickly so I don't think I'd be able to convince the dealer I need the update and I'm OK with that so long as my DCT remains decent. Having the warranty extended gives me some more comfort and waiting a while longer should only increase the chance that even better hardware is developed. We're at rev F now and if, a year or two down the road I need to have mine replaced it may be rev G. In any case, I'm still happy with my DCT...


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Old 09-08-2014, 07:47 PM   #6
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Quote:
Originally Posted by sportage View Post
Just thought I'd pass this on.
Just received a letter from Ford that the 2013 Focus with Powershift 6-Speed Auto Trans may exhibit excessive transmission clutch shudder during light acceleration.
Well, thats me.
Never really bothered me but passengers in the car often asked WHAT WAS THAT?
A free fix from Ford.
Ford customer satisfaction number: 14M01 (I call it a re-call).

If your 2013 Focus has this problem, Ford will fix it for free.
Haha, seriously I've gotta put mine into the dealership just to not have to explain the shudder.
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Old 09-08-2014, 10:44 PM   #7
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Any word about the 2014s? I have this jerkiness at low speeds and I have a new-ish 2014.
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Old 09-09-2014, 02:32 PM   #8
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More description would help, a "shuddering" feeling as a clutch engages is the subject of the particular problem mentioned here.

Various modes of "jerkiness" could be felt that aren't directly related, particularly when getting on & off the throttle. For one, it's directly engaged in each gear so on/off/on the throttle can result in a jerk as play in the drivetrain is taken up in each direction. More noticeable at low speed & common to any clutch/gearbox type trans..
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Old 09-09-2014, 03:42 PM   #9
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Quote:
Originally Posted by larz27 View Post
Any word about the 2014s? I have this jerkiness at low speeds and I have a new-ish 2014.
Hi there,

During break-in (1000 miles), your vehicle may exhibit some unique driving characteristics. Are you past the break-in period? Please let me know, along with more details about your concern.

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Old 09-09-2014, 06:35 PM   #10
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Your DCT will always exhibit some unique driving characteristics. Even after the break in period which in my experience was longer than 1000 miles. The adaptive phase is always learning and adjusting so it's shifts and sounds are inconsistent and not always optimal. It's normal sound and feel is different from a vehicle with a torque converter or wet clutch. I think Ford sets up its own PR problem by speaking in platitudes about it.
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