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Old 04-29-2013, 11:00 AM   #3081
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Originally Posted by HillbillyInBC View Post
Mine has started manifesting a new failure mode in recent weeks. About one time in every three or four when I switch to Bluetooth audio (or resume after a stop while streaming) it will start playing audio on my phone, but with the sound muffled in my pocket from the phone's speaker instead of streaming over the Bluetooth link. The screen updates with the song or podcast title, and the pause/play button will stop and start playing, but it won't stream until I do the now-too-familiar stop and open the door and start over sequence. And of course none of the usual remedial measures (delayed reboot, master reset, power-cycle the phone, re-pairing, etc.) helped at all.
Mine does that often, too. Connects, acts as though it's on BT audio, but phone starts playing over its speaker.

I've also found that on v3.5.1 the car never acts like BT is connected - literally every time I go to the Entertainment screen "BT Audio" is displayed instead of my phone. If I push the button, it immediately 'connects' and starts playing. If I use voice commands to switch, it gives me "No Bluetooth Stereo device connected, Sync is currently trying to connect to a prev..." message and then cuts off partway through since it's re-connected. But if I check on my phone, it clearly shows both phone/audio connected via BT.

Never had any of these issues on older versions. Plenty of other issues, of course, but not this specific one.
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Old 04-29-2013, 11:54 AM   #3082
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In all honesty though, almost two weeks in a loaner really made me appreciate the other, non-MFT things I like about my car. The handling and simple little things like intelligent access. So many times I walked up to the loaner and just grabbed the door handle and realized "Oh crap, I actually have to fish the key fob out to unlock this and use the key to start it".
I'm with ya - MFT makes me want to drive my head through a brick wall, but otherwise the car's pretty great. Other than the annoying rattle I've had since new and they still haven't found 20,000 miles later, at least.

I had a loaner '13 Focus SE last week and man did I realize how much I appreciate the auto-wipers, auto-dim mirror, and IA!

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Originally Posted by garyd9 View Post
How do I do that for the "entertainment", "climate" or "phone" screens? (I know I can just press the respective corner of the screen, but I'm trying to learn how to use this with just voice commands.)
I'm pretty sure you can only use voice to get to the Map - there are no voice commands for the others.

Unless they've changed something...?

Sync logic at its finest!
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Old 04-29-2013, 12:19 PM   #3083
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Yep, 3.5.1 bas been two steps backward for me. I had almost no problems with the previous versions. I really think that the very act of updating the software is corrupting things and that Ford has not figured out how to do an update reliably.

I wish there was a way to reformat the storage then flash it with the new software.


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Old 04-29-2013, 12:39 PM   #3084
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My first experience with sync's tech support (Ford sync tech support?)

I really only called to get them to confirm that certain specific MFT issues exist and are known. The two I brought up were the "one hour off" issue (which seems to relate to DST) and the one I've posted about elsewhere where MFT will see a phone can do text messaging as long as you use the touch interface, but if you try to say "messages" to the voice response, it says you aren't supported.

My first call, I had someone tell me that they don't see those issues with their simulator. (with a simulated phone and simulated GPS signal?) They promised that a supervisor would call me back. That lady lied, as when I called back in a couple days, there was no record of my call at all.

On my second call, they also said someone would call me back, and this time I got a case number. Today, I got that callback....

I explained the two issues, and even explained to the person who called me back that I've seen many others having identical issues... in fact that I haven't seen anyone who has either of these things actually work properly. I also told him that all I'd really like is an acknowledgement that these issues are "known" to the developers of the system (so that there's some hope of them being fixed.)

What did I get? Basically, the person I spoke with insisted that, for a car I just bought brand new less than one week ago, I have to take time off work to bring the car to a service department. That I might have to wait several hours or even leave my car there overnight. He wouldn't or couldn't talk to me for any problems until I've lost time from work doing this. He DID tell me, however, that these two things are not issues for which he has a known solution for (which only reassured me that I'd be wasting my time at a service center.) Either he doesn't have (or wouldn't reveal) a list of known MFT issues for which there isn't already a solution.

I was willing to be patient and wait for firmware update before now. All I wanted was someone from Ford to say "Yes, we're working on it." Instead, I'm being told that my time is worthless, and that now that I've paid for a car, Ford is going to spit in my face.

Here's my response: The car was advertised as being able to access text messaging on my phone via voice commands. This is a SAFETY issue, and it's even been codified into PA state law that using hands/fingers to access text messages is a safety issue. If I have to waste my time with a service visit, and then Ford is unable to make this advertised feature functional within 3 visits to that service center, or I'm unable to use my vehicle safely for 30 days, I will enact my state lemon law. As well, I'll be referring this situation to the PA State Attorney General due to false advertisements, known safety issues and the disregard Ford has shown in resolving the issue. If it gets that far, it is my hope that the state AG will also refer the case to the NTSB for safety concerns.

While I'm at it, I might as well make a big stink in newspapers, consumer protection websites, etc.

I'm hoping that my EU friends will also bring these issues to their own authorities in order to further pressure Ford into resolving the issues. (It seems that Europe has better consumer protections than the US.)

Take care
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Old 04-29-2013, 12:53 PM   #3085
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Gary - not that I don't generally agree with your sentiment, but I have never seen the Galaxy note 2 on Ford's compatibility list as officially supporting text messaging.

http://www.nsapp.fordtechservice.dea...N_iop_2_00.pdf

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Old 04-29-2013, 12:59 PM   #3086
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I agree with Gary, Android phones that support voice texting SHOULD work with the MFT system, if it were designed and engineered correctly, which we ALL know that it was not seeing the deluge of problems people are having with it. So I say press on Gary and make a stink of it, that way Ford won't be able to say in public, or in court proceedings, that they were NOT aware of the problems with their system.
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Old 04-29-2013, 01:13 PM   #3087
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Quote:
Originally Posted by raptor1956 View Post
Yep, 3.5.1 bas been two steps backward for me. I had almost no problems with the previous versions. I really think that the very act of updating the software is corrupting things and that Ford has not figured out how to do an update reliably.

I wish there was a way to reformat the storage then flash it with the new software.


Brian


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I wonder about this as well.
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Old 04-29-2013, 01:26 PM   #3088
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Gary - not that I don't generally agree with your sentiment, but I have never seen the Galaxy note 2 on Ford's compatibility list as officially supporting text messaging.
Perhaps I'm lucky in that I have access to a few other phones (and some are both on that list AND listed as supported): galaxy SII and the original galaxy note. Neither work properly with the voice prompt.

(The NoteII is my daily use phone. The SGS3 is my wife's phone. The rest are either used purely for development or borrowed for debugging.)

I've also taken the time to debug the issue from the android side of things on a few nexus devices (galaxy nexus, nexus 4, and an older nexus S), and there aren't any queries being made by MFT which aren't being properly answered by android in the code I've tested. I've VERY familiar with SMS bluetooth protocols used in android - both the newer MAP profile and the older "gsm-based" mechanism using AT commands over the handsfree profile.

While pure AOSP doesn't support either mechanism for SMS over bluetooth, cyanogenmod and AOKP support both.

(I've been heavily involved in the development of these with AOSP based firmwares...)
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Old 04-29-2013, 01:31 PM   #3089
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Quote:
Originally Posted by garyd9 View Post
Perhaps I'm lucky in that I have access to a few other phones (and some are both on that list AND listed as supported): galaxy SII and the original galaxy note. Neither work properly with the voice prompt.

(The NoteII is my daily use phone. The SGS3 is my wife's phone. The rest are either used purely for development or borrowed for debugging.)

I've also taken the time to debug the issue from the android side of things on a few nexus devices (galaxy nexus, nexus 4, and an older nexus S), and there aren't any queries being made by MFT which aren't being properly answered by android in the code I've tested. I've VERY familiar with SMS bluetooth protocols used in android - both the newer MAP profile and the older "gsm-based" mechanism using AT commands over the handsfree profile.

While pure AOSP doesn't support either mechanism for SMS over bluetooth, cyanogenmod and AOKP support both.

(I've been heavily involved in the development of these with AOSP based firmwares...)
Do I know you by another name on XDA?

My point isn't that MFT is not borked, my point is just that if you tell them you expected your Note 2 to be supported for the messaging functionality, they are going to point at their compatibility chart and say they never promised it to you.
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Old 04-29-2013, 01:34 PM   #3090
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Do I know you by another name on XDA?.
same name: garyd9



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