Power Steering Failure on brand new 2012 Focus - Page 4 - Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum
Ford Focus Forum
HomeContact UsAbout UsGalleryDiscussion ForumsMarketplace


Go Back   Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum > Ford Focus Third Generation > MK3 TSB, Recall & Problems Archive

MK3 TSB, Recall & Problems Archive The place to chat about TSB and Known Issues for the 2012 Focus.

Search This Forum | Image Search | Advanced Search    
Ford Focus Tire & Wheels FocusFanatics Merchandise

Reply
 
Thread Tools Display Modes
Old 12-05-2011, 10:40 AM   #31
smizak
Focus Enthusiast
 
Join Date: Nov 2011
Fan#: 92058
Location: Buffalo, NY
What I Drive: 2012 Black SEL

Posts: 219
FF Reputation: 2 smizak Good Standing Member
Buy-Sell-Trade Rating: (0)
Doesn't the computer log error codes? I can't believe that in a car with so much sophisticated electronics that it doesn't store those codes in a log somewhere. Even my '04 Jetta did that.
smizak is offline  
    Reply With Quote Quick reply to this message
Sponsored Links
Advertisement
 
Old 12-05-2011, 10:47 AM   #32
NYCZPlan
Focus Rookie
 
Join Date: Oct 2011
Fan#: 90535
Location: New York, NY
What I Drive: 2012 Grey Focus

Posts: 24
FF Reputation: 1 NYCZPlan Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by smizak View Post
Doesn't the computer log error codes? I can't believe that in a car with so much sophisticated electronics that it doesn't store those codes in a log somewhere. Even my '04 Jetta did that.
Yes, the logs show failures in the power steering control module, with "code U3000" for "internal failure" recorded.
NYCZPlan is offline  
    Reply With Quote Quick reply to this message
Old 12-05-2011, 10:52 AM   #33
smizak
Focus Enthusiast
 
Join Date: Nov 2011
Fan#: 92058
Location: Buffalo, NY
What I Drive: 2012 Black SEL

Posts: 219
FF Reputation: 2 smizak Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by NYCZPlan View Post
Yes, the logs show failures in the power steering control module, with "code U3000" for "internal failure" recorded.
Then there is no excuse for them not to replace it. That's insane.

I just bought one two weeks ago, no problems except for the glitchy MFT, but these threads are making me nervous. That is a bad failure.
smizak is offline  
    Reply With Quote Quick reply to this message
Old 12-05-2011, 11:08 AM   #34
NYCZPlan
Focus Rookie
 
Join Date: Oct 2011
Fan#: 90535
Location: New York, NY
What I Drive: 2012 Grey Focus

Posts: 24
FF Reputation: 1 NYCZPlan Good Standing Member
Buy-Sell-Trade Rating: (0)
They refuse to replace it, in fact state that they won't attempt any repair until they can reproduce the error. Since the error has occurred randomly(3 days after I purchased the vehicle, then 33 and 28 days later, respectively) this means that unless they keep the car for a month and drive it once a day, odds are the power steering won't fail for them when they test the car.
NYCZPlan is offline  
    Reply With Quote Quick reply to this message
Old 12-05-2011, 11:21 AM   #35
smizak
Focus Enthusiast
 
Join Date: Nov 2011
Fan#: 92058
Location: Buffalo, NY
What I Drive: 2012 Black SEL

Posts: 219
FF Reputation: 2 smizak Good Standing Member
Buy-Sell-Trade Rating: (0)
How the hell do they explain away the error codes?! It failed, there is computerized proof that corroborates your claims. Did you tell Ford that?
smizak is offline  
    Reply With Quote Quick reply to this message
Old 12-05-2011, 11:25 AM   #36
NYCZPlan
Focus Rookie
 
Join Date: Oct 2011
Fan#: 90535
Location: New York, NY
What I Drive: 2012 Grey Focus

Posts: 24
FF Reputation: 1 NYCZPlan Good Standing Member
Buy-Sell-Trade Rating: (0)
The error codes were noted by their technician when I brought the car to be serviced(all of this is in the paperwork). Ford's position, as stated to me, is that no action will be taken unless they can reproduce the issue.
NYCZPlan is offline  
    Reply With Quote Quick reply to this message
Old 12-05-2011, 11:27 AM   #37
KimberChick
Focus Jr. Enthusiast
 
Join Date: Nov 2011
Fan#: 91809
Location: Bartlett, TN
What I Drive: 2010 Toyota Tacoma DoubleCab

Posts: 49
FF Reputation: 1 KimberChick Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by NYCZPlan View Post
The error codes were noted by their technician when I brought the car to be serviced(all of this is in the paperwork). Ford's position, as stated to me, is that no action will be taken unless they can reproduce the issue.

file an NHTSA complaint. You can do that online. I could understand them saying that they have to reproduce it if there was no code stored serving as proof of an error, but there is. This sounds like a dealer that doesn't want to do the work.

Have you tried another dealership?
KimberChick is offline  
    Reply With Quote Quick reply to this message
Old 12-05-2011, 11:38 AM   #38
NYCZPlan
Focus Rookie
 
Join Date: Oct 2011
Fan#: 90535
Location: New York, NY
What I Drive: 2012 Grey Focus

Posts: 24
FF Reputation: 1 NYCZPlan Good Standing Member
Buy-Sell-Trade Rating: (0)
When I wrote "Ford's position" I should've mentioned that this meant both Ford the manufacturer and the dealership where I took the vehicle for service. Both took the same position.

The NHTSA is a good idea but I'm guessing that it will take a long time and many complaints from different people before there's any action from them.
NYCZPlan is offline  
    Reply With Quote Quick reply to this message
Old 12-05-2011, 11:46 AM   #39
smizak
Focus Enthusiast
 
Join Date: Nov 2011
Fan#: 92058
Location: Buffalo, NY
What I Drive: 2012 Black SEL

Posts: 219
FF Reputation: 2 smizak Good Standing Member
Buy-Sell-Trade Rating: (0)
On my Volkswagen, there was a CEL and the engine felt a little funny. The light turned off before I could get it to the shop, but I took it anyway. Sure enough, there was a stored coded for the rear oxygen sensor failing, they replaced it without question and free of charge. That is precisely why codes are stored, most problems are intermittent.

I'm having a hard time believing that Ford would refuse to help when the computer is telling them that the module is failing. All they would do if it did fail for them is read the code anyway, it seems redundant.

Natasha, if you're here, is that really Ford's stance? The problem has to happen in front of them, even when there is electronic confirmation of the customers claims? I could understand a smaller electrical issue, but steering failure? That just seems grossly negligent of your customers safety.
smizak is offline  
    Reply With Quote Quick reply to this message
Old 12-05-2011, 01:29 PM   #40
a_2000_se
Focus Addict
 
a_2000_se's Avatar
 
Join Date: Feb 2009
Fan#: 62964
Location: The concrete jungle, CO
What I Drive: 2000 SE SOHC SPI, Compression @ 164

Posts: 1,093
Points 4,699, Level 43
Points: 4,699, Level: 43 Points: 4,699, Level: 43 Points: 4,699, Level: 43
Level Up 75% Completed
Level up: 75% Level up: 75% Level up: 75%
Forum Activity 5%
Activity: 5% Activity: 5% Activity: 5%
FF Reputation: 15 a_2000_se Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by smizak View Post
.........they replaced it without question and free of charge. That is precisely why codes are stored, most problems are intermittent.

I'm having a hard time believing that Ford would refuse to help when the computer is telling them that the module is failing. All they would do if it did fail for them is read the code anyway, it seems redundant.

Natasha, if you're here, is that really Ford's stance? The problem has to happen in front of them, even when there is electronic confirmation of the customers claims? I could understand a smaller electrical issue, but steering failure? That just seems grossly negligent of your customers safety.

If the problem was in the harness instead of the module, replacing the module would do no good. Or if the problem wasn't really a problem but rather a failure in fault monitoring circuitry then....... you just have a problem in customer confidence.

"Natasha" works for Ford and is Ford........ $$$$
__________________
Member of the Dropped Valve Seat Club.
Replaced #4 Piston, Rings, Rod+Bearings, AERA Re-Manufactured Cylinder Head and a light Hone. Then CLEANED the hell out of everything.
60k+ miles.
a_2000_se is offline  
    Reply With Quote Quick reply to this message
Reply

Bookmarks & Social Networks

Quick Reply
Message:
Options

Register Now

In order to be able to post messages on the Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:

Log-in

Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Thread Tools
Display Modes

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 08:51 AM.


Copyright 2002-2014 FocusFanatics.com. All Rights Reserved : Privacy Policy : Advertise Information

Focus Fanatics Ford Focus Forum offers many fun ways for you to engage with other Ford Focus Owners from across the world. Whether it be about the aftermarket performance modifications, technical how-to's, European tuned suspension or awesome fuel economy similar to the Audi S3, Ford Fusion and Acura TLX. You can find all Ford Focus and Focus ST related information here. Join our Ford Focus discussion forums and chat with local Focus enthusiasts in your area. Challenger Hellcat - Charger Hellcat