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Old 11-12-2011, 04:05 PM   #21
NYCZPlan
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Bob,

Thanks for the posting.

After the first power steering failure(4 days after I purchased the vehicle) I was told that the failure was probably a fluke, and if it recurred they would do something about it.
Well, it recurred, and Ford's line now is that they won't try anything unless they can reproduce the error. Pardon the sarcasm, but I suppose one should understand that the warranty doesn't cover intermittent issues.
I do not believe that Ford will do anything about it until there are a sufficient number of complaints or they are forced to act by a regulator. The only recourse I have is the state Lemon Law.
I should've read Consumer Reports.

Last edited by NYCZPlan; 11-13-2011 at 02:12 PM.
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Old 11-12-2011, 11:28 PM   #22
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Escalate it to the regional manager if need be, or contact Ford USA. "FordCustomerService" (Natasha) may be able to help also, she has a lot of connections.

I agree this is a highly dangerous situation. You should not have to risk your safety over this, I'd say make as much noise as possible and demand they replace the rack. Get in touch with the BBB if necessary and file a claim if you feel it's appropriate.
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Old 11-13-2011, 02:17 PM   #23
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Hello DarinS,

Thank you for your comments.

Unfortunately this line about no action until the problem can be reproduced is coming from/confirmed by Ford USA, including the regional representative to whom I was referred from this site.

I'll explore other options, including those you suggested.
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Old 11-14-2011, 01:09 PM   #24
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Quote:
Originally Posted by mike41stoller View Post
It happened again today...not fixed. It did not do it for 6 days after taking it to the dealer, but, got same fault message today, and power steering was out.
Sorry it occurred again. My offer still stands, just PM me your info - VIN, contact information, mileage, & servicing dealer name/state. Thanks!

Quote:
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Further, they aren't willing to do any work on the car until they can reproduce the issue. Since the power steering fails at random, Ford will not be able to duplicate a failure, hence will never attempt a repair. So I'm stuck.
I know it is frustrating. Intermittent concerns can be difficult to diagnose, and they need to be replicated so the specific issue can be addressed. If it happens again, please contact your dealer, and let me know as well.

Quote:
Originally Posted by DarinS View Post
Escalate it to the regional manager if need be, or contact Ford USA. "FordCustomerService" (Natasha) may be able to help also, she has a lot of connections.
Thanks for the mention, DarinS!

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Old 11-14-2011, 01:37 PM   #25
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NYCZPlan,

Our Focus SE is back at the dealer. It sounds like the exact same issue as you have had...within a few minutes of starting operation, power steering fails and Steering Assist Fault displays on the dash. This is while the car is in motion. It first occured the second week after purchase, and then four days later. Each time, on next re-start the steering comes back and fault is gone.

Will let you know how this resolves.
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Old 11-14-2011, 05:08 PM   #26
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Quote:
Originally Posted by mike41stoller View Post
Our Focus SE is back at the dealer. It sounds like the exact same issue as you have had...within a few minutes of starting operation, power steering fails and Steering Assist Fault displays on the dash.
I'm glad you brought it back to the dealer. Keep me posted on the repair.

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Old 11-15-2011, 10:45 AM   #27
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Quote:
Originally Posted by FordCustomerService View Post
Sorry it occurred again. My offer still stands, just PM me your info - VIN, contact information, mileage, & servicing dealer name/state. Thanks!



I know it is frustrating. Intermittent concerns can be difficult to diagnose, and they need to be replicated so the specific issue can be addressed. If it happens again, please contact your dealer, and let me know as well.



Thanks for the mention, DarinS!

~Natasha
"If it happens again, please contact your dealer, and let me know as well."

Deja vu
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Old 11-15-2011, 11:39 AM   #28
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Quote:
Originally Posted by NYCZPlan View Post
"If it happens again, please contact your dealer, and let me know as well."

Deja vu
I know I sound like a broken record, but as they are unable to duplicate the concern, I want you to keep me in mind if anything changes.

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Old 11-15-2011, 02:57 PM   #29
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I'd refuse to leave the dealership until they agree to replace the steering module. I understand that if they could not "duplicate the issue" they won't fix it, however we are talking about a safety issue, not a creaking noise!
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Old 12-05-2011, 09:46 AM   #30
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Here we go again

The power steering failed once again on Sunday morning, exactly four weeks after the last occurrence. I have scheduled a service appointment.
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