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Old 10-04-2013, 08:33 PM   #131
BZK6351
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Focus Update.

I got my car back today, after 15 days at the dealer, mostly waiting for the part to come in.

They replaced the main ECU earlier but the problem reared its ugly head again within 48 hours .

This time they replaced a junction box on the wiring harness. They drove it for 130 miles with no shenanigans and released the car back to me. I put another 50 or so miles on it this afternoon and everything's fine...so far.
I don't want to darken the dealer's doorstep again unless it's for routine service, and I'm pretty sure they feel the same way!

I'd like to give special thanks to Crystal, and Tammy from Ford Customer Care for their professionalism and patience in dealing with me, as well as this forum for making it all possible. Great work!

Keeping fingers crossed.

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Old 10-07-2013, 10:53 AM   #132
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Quote:
Originally Posted by BZK6351 View Post
...I'd like to give special thanks to Crystal, and Tammy from Ford Customer Care for their professionalism and patience in dealing with me, as well as this forum for making it all possible. Great work!

Keeping fingers crossed.

Thanks for the kind words, BZK6351! I'm glad to hear that your concerns have been resolved. If you need anything in the future, you know where to find me! :)

Crystal
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Old 02-16-2014, 05:57 AM   #133
eepruls
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Just found this forum and this is my first post. I bought a 2013 Focus SE Hatchack in late October. At the beginning of December I came out of work and started my car only to find this steering assist failure with less than 1000 km. Unfortunately my steering would not come back even with restarting it. A few days later I brought it into my dealer who would not return any of my emails (um, it's 2013 not 1998!) nor did their 'online service appointment' even work (no confirmation email or interest in the fact that I chose 'email' as my primary contact on their own form).

Anyways, I was without my new car for a couple of days and wasn't offered any sort of courtesy car or anything. Took the bus from the dealer to work. Really disappointing experience overall. You'd think they'd want to get a new Ford client (who came from Honda) back in their new car and feeling that their purchase wasn't a mistake. Perhaps a quick car wash would be a nice touch. Or removal of the plastic seat cover and cardboard foot protector on the floor. Or how about warming it up before I come? Nope. After trying to get some info about what was wrong, the entire steering rack needed to be replaced. Got in my car and left. Sure didn't make me feel valued whatsoever.

Now I'm experiencing creaking/groaning sounds from under the car when I drive. Yet another thing that needs to be fixed. Am I questioning my purchase? You betcha. I shouldn't be worried about what's going to go next with only 2000 km on the vehicle. Anyways, thanks for listening to my rant! I needed to vent a little! :)
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