2012 Titanium Front Strut Low Speed Noise (Clunk/Rattle) - Page 97 - Ford Focus Forum, Ford Focus ST Forum
Ford Focus Forum
HomeContact UsAbout UsGalleryDiscussion ForumsMarketplace


Go Back   Ford Focus Forum, Ford Focus ST Forum > Ford Focus Third Generation > MK3 TSB, Recall & Problems Archive

MK3 TSB, Recall & Problems Archive The place to chat about TSB and Known Issues for the 2012 Focus.

Search This Forum | Image Search | Advanced Search    
Ford Focus Tire & Wheels FocusFanatics Merchandise

Reply
 
Thread Tools Display Modes
Old 08-13-2012, 08:54 AM   #961
FordService
Official Ford Rep
 
FordService's Avatar
 
Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 4,342
Points 3,142, Level 34
Points: 3,142, Level: 34 Points: 3,142, Level: 34 Points: 3,142, Level: 34
Level Up 62% Completed
Level up: 62% Level up: 62% Level up: 62%
Forum Activity 14%
Activity: 14% Activity: 14% Activity: 14%
FF Reputation: 18 FordService Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by HornedFrog05 View Post
...Yeah, I called back and nobody returned my phone call.

Honestly, for the amount of times I've had to miss work or take time out of my life to bring my vehicle into the shop I figure they can do me a solid and call me to schedule an appointment (something I've been promised over and over.)

I spoke with my CSM yesterday and she told me the dealership will call me... 2:20pm and still no call, this is what happened last time. I don't want to call up again only to have the service advisor have no history of my vehicle or knowledge of my problems. I'm done explaining my situation over and over to numerous people.

That's where I'm at, so please don't blame me for not "scheduling" an appointment. Excuse me if I don't want to be without my car while it sits on the lot until the dealership can "make time for me."
Quote:
Originally Posted by HornedFrog05 View Post
It's kind of reassuring knowing these issues might not be specific to just me; however, I'm a little discouraged that my vehicle seems to have every problem out there...

I haven't even owned the vehicle 1 year and I've already been into the dealership more times than with all 5 cars I've owned prior to this one... that's a huge bummer and a turn off from Ford in the future...
I'm here to assist you in any way possible. I'll contact your CSM directly; he/she can contact your dealer and look into getting you a loaner.

Quote:
Originally Posted by Yellow06saleen View Post
Seems I also have the clunk returning but it is no where as bad as before I took it in to have the TSB done.
Quote:
Originally Posted by Yellow06saleen View Post
...This is the first Ford I've owned with so many probs and I have had several over the years.
Please keep your ears open and PM me if the clunk fully returns; I still have your VIN, mileage, phone number, and dealer info.

Quote:
Originally Posted by wilsonfocus86 View Post
...I'll have my ears tuned in as I tick the miles over. End of day 2 and everything is "okay" at the moment since the tsb.
Cup your hands over your ears and enjoy the smooth ride; not at the same time, though. Clunk-free!

Take it easy,

Thomas
__________________
FORD SERVICE

p: 800.392.FORD
t: @FordService @FordFocus @Ford
f: facebook.com/FordServiceUS facebook.com/FordFocus

M - F 11 a.m. - 8 p.m. ET | Send a PM? Pls allow 2 business days for reply
FordService is offline  
    Reply With Quote
Sponsored Links
Advertisement
 
Old 08-13-2012, 09:07 AM   #962
gtncpa
Focus Enthusiast
 
gtncpa's Avatar
 
Join Date: May 2011
Fan#: 86143
Location: Midland Park, NJ
What I Drive: 2012 Black Titanium Hatch

Posts: 505
Points 1,517, Level 22
Points: 1,517, Level: 22 Points: 1,517, Level: 22 Points: 1,517, Level: 22
Level Up 17% Completed
Level up: 17% Level up: 17% Level up: 17%
Forum Activity 0%
Activity: 0% Activity: 0% Activity: 0%
FF Reputation: 2 gtncpa Good Standing Member
Buy-Sell-Trade Rating: (0)
Car is at the dealer ...
gtncpa is offline  
    Reply With Quote
Old 08-13-2012, 10:04 AM   #963
Uptcv1
Focus Enthusiast
 
Uptcv1's Avatar
 
Join Date: Aug 2011
Fan#: 88390
Location: NJ, NJ
What I Drive: 2012 sonic blue SE sport DCT hatch

Posts: 265
Points 2,470, Level 30
Points: 2,470, Level: 30 Points: 2,470, Level: 30 Points: 2,470, Level: 30
Level Up 14% Completed
Level up: 14% Level up: 14% Level up: 14%
Forum Activity 0%
Activity: 0% Activity: 0% Activity: 0%
FF Reputation: 1 Uptcv1 Good Standing Member
Buy-Sell-Trade Rating: (0)
How long does it take for parts... Waiting two weeks already..
Uptcv1 is online now  
    Reply With Quote
Old 08-13-2012, 10:05 AM   #964
Zillon
Focus Addict
 
Zillon's Avatar
 
Join Date: Jan 2005
Fan#: 17393
Location: Philthadelphia, PA
What I Drive: '13 GTI

Posts: 1,387
FF Reputation: 27 Zillon Great Standing Member
Buy-Sell-Trade Rating: (3)
Quote:
Originally Posted by Uptcv1 View Post
How long does it take for parts... Waiting two weeks already..
One dealer I get my parts through says the strut bearings are on backorder until mid-September.
__________________
Joined the dark side.
Zillon is offline  
    Reply With Quote
Old 08-13-2012, 10:19 AM   #965
Uptcv1
Focus Enthusiast
 
Uptcv1's Avatar
 
Join Date: Aug 2011
Fan#: 88390
Location: NJ, NJ
What I Drive: 2012 sonic blue SE sport DCT hatch

Posts: 265
Points 2,470, Level 30
Points: 2,470, Level: 30 Points: 2,470, Level: 30 Points: 2,470, Level: 30
Level Up 14% Completed
Level up: 14% Level up: 14% Level up: 14%
Forum Activity 0%
Activity: 0% Activity: 0% Activity: 0%
FF Reputation: 1 Uptcv1 Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by Zillon View Post
One dealer I get my parts through says the strut bearings are on backorder until mid-September.

Thanks- that is some wait...
Uptcv1 is online now  
    Reply With Quote
Old 08-13-2012, 01:01 PM   #966
kshew97
Focus Rookie
 
Join Date: Nov 2011
Fan#: 92075
Location: Mason, OH
What I Drive: 2012 Sterling Gray Titanium

Posts: 24
FF Reputation: 1 kshew97 Good Standing Member
Buy-Sell-Trade Rating: (0)
FINALLY !!!

After taking my car in on 5 seperate occasions, twice leaving it at the dealership for DAYS, they acknowledged the noise !!! Amazing how prior to a TSB being issued nothing was there, and now they noticed it. Funny thing is, this time they said "It sounds like it is getting worse"...Wouldn't you have to hear it on one of the other 4 times to notice if it is worse or not??

At this point, I have to take my car it yet again and leave it for 5-6 hours then go back and pick it up. With them dragging their feet everytime I have an issue, I am a bit concerned if I have any additional problems if they keep pushing back until my warranty expires. I am debating whether or not to buy an extended warranty, or just cut my losses and get another vehicle with a better warranty.

I love my Focus, but I cannot afford to pay for all the repairs once the warranty runs out. If they would fix the problems and/or acknowledge the problems right away I wouldn't be as concerned. What happens when I have a problem at 35,000 miles? Do the miraculously notice it at 36,001 and hit me with the bill? I am already out hundreds of dollars from missed work to go to the dealer over and over, should I have to fork out a couple thousand more to make sure my new car can stay on the road a year from now? Maybe I am asking too much, but I would think with the documented history on my vehicle, a complimentary extended warranty courtesy of Ford is completely reasonable! Maybe not...

I will report back once they do the work on Thursday and let everyone know how it goes! FINGERS CROSSED !!!
kshew97 is offline  
    Reply With Quote
Old 08-13-2012, 01:30 PM   #967
gtncpa
Focus Enthusiast
 
gtncpa's Avatar
 
Join Date: May 2011
Fan#: 86143
Location: Midland Park, NJ
What I Drive: 2012 Black Titanium Hatch

Posts: 505
Points 1,517, Level 22
Points: 1,517, Level: 22 Points: 1,517, Level: 22 Points: 1,517, Level: 22
Level Up 17% Completed
Level up: 17% Level up: 17% Level up: 17%
Forum Activity 0%
Activity: 0% Activity: 0% Activity: 0%
FF Reputation: 2 gtncpa Good Standing Member
Buy-Sell-Trade Rating: (0)
Good points kshew97. The odometer hit 40,000 miles when I rolled into the dealership. I have ESP but this stuff she be covered under ESP.

Fingers crossed for you buddy!
gtncpa is offline  
    Reply With Quote
Old 08-13-2012, 02:04 PM   #968
gtncpa
Focus Enthusiast
 
gtncpa's Avatar
 
Join Date: May 2011
Fan#: 86143
Location: Midland Park, NJ
What I Drive: 2012 Black Titanium Hatch

Posts: 505
Points 1,517, Level 22
Points: 1,517, Level: 22 Points: 1,517, Level: 22 Points: 1,517, Level: 22
Level Up 17% Completed
Level up: 17% Level up: 17% Level up: 17%
Forum Activity 0%
Activity: 0% Activity: 0% Activity: 0%
FF Reputation: 2 gtncpa Good Standing Member
Buy-Sell-Trade Rating: (0)
The dealer just called ... they hear no noise .... ugh! I am an hour and 1/2 away. I will have to stop by there tomorrow morning before work and "show" them the noise...
gtncpa is offline  
    Reply With Quote
Old 08-13-2012, 02:09 PM   #969
jpolk84
Focus Enthusiast
 
jpolk84's Avatar
 
Join Date: Apr 2012
Fan#: 97415
Location: Sugar Hill, GA
What I Drive: 2012 Focus SE w/ Sport Package 5-sp

Posts: 59
FF Reputation: 1 jpolk84 Good Standing Member
Buy-Sell-Trade Rating: (0)
This is, to me, a problem. There's a TSB: nuff said. This is really a black eye for Ford when it's really a dealer issue where they simply aren't doing the work unless they hear it. Do you really want unhappy customers? And I can understand they probably deal with a lot of issues with customers but frankly, mechanic shops just bring this upon themselves with dishonesty and poor customer service.
jpolk84 is offline  
    Reply With Quote
Old 08-13-2012, 02:15 PM   #970
kshew97
Focus Rookie
 
Join Date: Nov 2011
Fan#: 92075
Location: Mason, OH
What I Drive: 2012 Sterling Gray Titanium

Posts: 24
FF Reputation: 1 kshew97 Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by gtncpa View Post
The dealer just called ... they hear no noise .... ugh! I am an hour and 1/2 away. I will have to stop by there tomorrow morning before work and "show" them the noise...
Good luck !! <-- NOT Sarcasm

I drove the service tech with me a couple times and each time either they didn't hear it, or claimed it was normal. Odd thing was, they could not replicate the sound with any of the other Focus' on the lot. Keeping me fingers crossed for ya !!
kshew97 is offline  
    Reply With Quote
Reply

Bookmarks & Social Networks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 11:57 PM.


Copyright 2002-2014 FocusFanatics.com. All Rights Reserved : Terms of Use : Privacy Policy : Advertise Information

Focus Fanatics Ford Focus Forum offers many fun ways for you to engage with other Ford Focus Owners from across the world. Whether it be about the aftermarket performance modifications, technical how-to's, European tuned suspension or awesome fuel economy similar to the Acura TLX or Fiesta ST. You can find all Ford Focus and Focus ST related information here. Join our Ford Focus discussion forums and chat with local Focus enthusiasts in your area.