2012 Titanium Front Strut Low Speed Noise (Clunk/Rattle)

[FordCustomerService]

Originally Posted by HornedFrog05

...Yeah, I called back and nobody returned my phone call.

Honestly, for the amount of times I've had to miss work or take time out of my life to bring my vehicle into the shop I figure they can do me a solid and call me to schedule an appointment (something I've been promised over and over.)

I spoke with my CSM yesterday and she told me the dealership will call me... 2:20pm and still no call, this is what happened last time. I don't want to call up again only to have the service advisor have no history of my vehicle or knowledge of my problems. I'm done explaining my situation over and over to numerous people.

That's where I'm at, so please don't blame me for not "scheduling" an appointment. Excuse me if I don't want to be without my car while it sits on the lot until the dealership can "make time for me."

Originally Posted by HornedFrog05

It's kind of reassuring knowing these issues might not be specific to just me; however, I'm a little discouraged that my vehicle seems to have every problem out there...

I haven't even owned the vehicle 1 year and I've already been into the dealership more times than with all 5 cars I've owned prior to this one... that's a huge bummer and a turn off from Ford in the future...

I'm here to assist you in any way possible. I'll contact your CSM directly; he/she can contact your dealer and look into getting you a loaner.

Originally Posted by Yellow06saleen

Seems I also have the clunk returning but it is no where as bad as before I took it in to have the TSB done.

Originally Posted by Yellow06saleen

...This is the first Ford I've owned with so many probs and I have had several over the years.

Please keep your ears open and PM me if the clunk fully returns; I still have your VIN, mileage, phone number, and dealer info.

Originally Posted by wilsonfocus86

...I'll have my ears tuned in as I tick the miles over. End of day 2 and everything is "okay" at the moment since the tsb.

Cup your hands over your ears and enjoy the smooth ride; not at the same time, though. Clunk-free!

Take it easy,

Thomas

[gtncpa]

Car is at the dealer ...

[Uptcv1]

How long does it take for parts... Waiting two weeks already..

[Zillon]

Originally Posted by Uptcv1

How long does it take for parts... Waiting two weeks already..

One dealer I get my parts through says the strut bearings are on backorder until mid-September.

[Uptcv1]

Originally Posted by Zillon

One dealer I get my parts through says the strut bearings are on backorder until mid-September.

Thanks- that is some wait...

[kshew97]

FINALLY !!!

After taking my car in on 5 seperate occasions, twice leaving it at the dealership for DAYS, they acknowledged the noise !!! Amazing how prior to a TSB being issued nothing was there, and now they noticed it. Funny thing is, this time they said "It sounds like it is getting worse"...Wouldn't you have to hear it on one of the other 4 times to notice if it is worse or not??

At this point, I have to take my car it yet again and leave it for 5-6 hours then go back and pick it up. With them dragging their feet everytime I have an issue, I am a bit concerned if I have any additional problems if they keep pushing back until my warranty expires. I am debating whether or not to buy an extended warranty, or just cut my losses and get another vehicle with a better warranty.

I love my Focus, but I cannot afford to pay for all the repairs once the warranty runs out. If they would fix the problems and/or acknowledge the problems right away I wouldn't be as concerned. What happens when I have a problem at 35,000 miles? Do the miraculously notice it at 36,001 and hit me with the bill? I am already out hundreds of dollars from missed work to go to the dealer over and over, should I have to fork out a couple thousand more to make sure my new car can stay on the road a year from now? Maybe I am asking too much, but I would think with the documented history on my vehicle, a complimentary extended warranty courtesy of Ford is completely reasonable! Maybe not...

I will report back once they do the work on Thursday and let everyone know how it goes! FINGERS CROSSED !!!

[gtncpa]

Good points kshew97. The odometer hit 40,000 miles when I rolled into the dealership. I have ESP but this stuff she be covered under ESP.

Fingers crossed for you buddy!

[gtncpa]

The dealer just called ... they hear no noise .... ugh! I am an hour and 1/2 away. I will have to stop by there tomorrow morning before work and "show" them the noise...

[jpolk84]

This is, to me, a problem. There's a TSB: nuff said. This is really a black eye for Ford when it's really a dealer issue where they simply aren't doing the work unless they hear it. Do you really want unhappy customers? And I can understand they probably deal with a lot of issues with customers but frankly, mechanic shops just bring this upon themselves with dishonesty and poor customer service.

[kshew97]

Originally Posted by gtncpa

The dealer just called ... they hear no noise .... ugh! I am an hour and 1/2 away. I will have to stop by there tomorrow morning before work and "show" them the noise...

Good luck !! <-- NOT Sarcasm

I drove the service tech with me a couple times and each time either they didn't hear it, or claimed it was normal. Odd thing was, they could not replicate the sound with any of the other Focus' on the lot. Keeping me fingers crossed for ya !!