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Old 07-20-2012, 06:41 PM   #821
Shantheman2012
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The service manager let me have a copy of the TSB. I'm gonna post it on here in a few...need to scan it. I figured u guys would like to see it or have a copy for your own.
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Old 07-20-2012, 07:40 PM   #822
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And here it is. What confuses me is 'service procedures #2'. Why test it on a smooth road when the issue is clearly stated in the title...over bumps and such?

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Old 07-20-2012, 08:07 PM   #823
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Originally Posted by dogma_not View Post
I bought a Focus SEL from South Bay Ford in August 2011. My build date is 6/11. Like many others on these forums, I too have had ongoing issues with tranny shifting noises with multiple reprograms along with annoying clunking, rattling sounds coming from the front suspension while driving low speeds over small bumps and changes in pavement grade. In November 2011, the service technician admitted to hearing sounds from front struts and ordered parts for then TSB 11-11-2. In January 2012, strut parts arrived and repairs were made that successfully resolved the noises temporarily. The familiar noise began returning ever so slightly over several months and had fully returned with a vengeance by month 4. I returned the car in July for 10K service and complaints about strut sounds returning. I did a test drive with a service technician and he acknowledged hearing the noises too.
I share your disappointment. Ford needs to take a lesson out of Juran's book and realize that the cost of poor quality - in terms of warranty repairs, lost [future] sales and damage to brand image - far outweighs the savings obtained by using marginable parts and/or poor quality suppliers.

This isn't the Eastern Bloc. It's not like people are forced to choose between a Trabant or a bicycle. The automobile industry here is very competitive and there are myriad options available to most consumers.

Brand loyal buyers are likely to be somewhat forgiving for their clunking Foci; many may trade their sorrows away for another Ford product (maybe that's the plan?). What will be interesting to see, however, is how many conquest buyers will return to Ford for their next purchase.

I've had my Focus (at 30K miles) in the service dept. now for five times to repair supension-related problems. That's more suspension work than I've had done for all 6 of my vehicles before it combined (two of which had over 100K mi before being replaced). And while improved [at least for the time being], my Ford still clunks more than the Chrysler with 180K on the clock I drove during college (and I thought that was a clunker).
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Old 07-21-2012, 08:34 AM   #824
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Originally Posted by Bames_Jond View Post
I share your disappointment. Ford needs to take a lesson out of Juran's book and realize that the cost of poor quality - in terms of warranty repairs, lost [future] sales and damage to brand image - far outweighs the savings obtained by using marginable parts and/or poor quality suppliers.

This isn't the Eastern Bloc. It's not like people are forced to choose between a Trabant or a bicycle. The automobile industry here is very competitive and there are myriad options available to most consumers.

Brand loyal buyers are likely to be somewhat forgiving for their clunking Foci; many may trade their sorrows away for another Ford product (maybe that's the plan?). What will be interesting to see, however, is how many conquest buyers will return to Ford for their next purchase.

I've had my Focus (at 30K miles) in the service dept. now for five times to repair supension-related problems. That's more suspension work than I've had done for all 6 of my vehicles before it combined (two of which had over 100K mi before being replaced). And while improved [at least for the time being], my Ford still clunks more than the Chrysler with 180K on the clock I drove during college (and I thought that was a clunker).
Haha, this reminds me about the Top Gear episode where they attemped to find a good car that was made by communists.

"It was designed 50 years ago by the Italians, perfected by the Russians, and is still made by the Egytians. I can't think of anything worse."
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Old 07-21-2012, 09:34 AM   #825
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I have an early built titanium hatch which had the front end noise, twice. My dealer replaced the front springs bearing and new hardware. This was in Feb, can't recall how many KM. Last week at 20,000km the replace all the same parts again, with a different revision spring. I hope they have solved the problem, once more and I will ask them to hang a lemon air freshener from the mirror. Good luck!
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Old 07-21-2012, 09:46 AM   #826
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They are putting the same parts back in to fail again sometime down the road.
Not so sure about that. The tech told me they are identifying specific runs of parts to replace.
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Old 07-21-2012, 10:53 AM   #827
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And here it is. What confuses me is 'service procedures #2'. Why test it on a smooth road when the issue is clearly stated in the title...over bumps and such?
Thanks! Either way it helps out to have this as arsenal to take to the dealer then pull it out when they are like "I don't see what the problem is." My car was built 9.26.11.
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Old 07-21-2012, 12:27 PM   #828
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Not so sure about that. The tech told me they are identifying specific runs of parts to replace.
There are guys on here who have had the TSB applied only to get the clunk again. When they look at the part#'s, they are the same.

My Ti is after the 4/2 build date cut off. What changed at the factory then, and why are cars that are getting the TSB re-clunking sometime later? If I start clunking with my late build, I don't get this nice TSB to help me.
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Old 07-21-2012, 12:44 PM   #829
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Quote:
Originally Posted by TitaniumStick View Post
There are guys on here who have had the TSB applied only to get the clunk again. When they look at the part#'s, they are the same.

My Ti is after the 4/2 build date cut off. What changed at the factory then, and why are cars that are getting the TSB re-clunking sometime later? If I start clunking with my late build, I don't get this nice TSB to help me.
I believe that it was a bad batch of bearings, buf that's just my opinion.
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Old 07-21-2012, 08:50 PM   #830
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I just wanted to chime in on this. Yesterday, a Ford Field Service Rep came in at the Ford dealer that I am an assistant service manager at. He asked us if we'd had anyone coming in with this concern. We said no and I mentioned that my SEL does this. He said that they have replaced sprigs and struts on numerous vehicles and that the noise came back in them all. The engineers have deemed it normal and no repair is to be attempted any longer.


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