2012 Titanium Front Strut Low Speed Noise (Clunk/Rattle) - Page 71 - Focus Fanatics
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Old 07-04-2012, 07:41 AM   #701
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Originally Posted by TitaniumStick View Post
I think there is a page in the Service Technician Manual that tells them to say "That is normal, they all do that", when there is a not an easily identifiable cause for a suspension problem. My Ti doesn't do it, yet, so my car must be the broken one.
Yes, you need to take your car in and have the clunk installed. Something is definitely wrong with your car if you haven't heard it. I told my buddy the same thing when we took his Ti for a ride...

Or, you could meet all of the clunk people at their dealerships...
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Old 07-04-2012, 08:00 AM   #702
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Yes, you need to take your car in and have the clunk installed. Something is definitely wrong with your car if you haven't heard it. I told my buddy the same thing when we took his Ti for a ride...

Or, you could meet all of the clunk people at their dealerships...
I will print out the "Clunk" chronicles and do that soon. I hate not having a normal car! Here is the new Ford Service motto, "If it isn't broken, we'll fix it till it is". Or, if "Quality is Job 1", why am I happy that my Ti is a Job 2 car?
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Old 07-04-2012, 08:02 AM   #703
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Originally Posted by TitaniumStick View Post
I will print out the "Clunk" chronicles and do that soon. I hate not having a normal car! Here is the new Ford Service motto, "If it isn't broken, we'll fix it till it is". Or, if "Quality is Job 1", why am I happy that my Ti is a Job 2 car?
at Job 2 comment! Epic!
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Old 07-04-2012, 10:55 AM   #704
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I spoke to the tech today and he must really think im a MORON. he said its normal noise and he verified it with some other Foci on the lot... I was like then they are all F'ked up too. OMFG This dealer is a royal pain in the ass... if this tech is the best they have, I feel sorry for the rest of them. I will be calling my Ford Cust Serv rep on Thursday morning to get this resolved. This dealer can KMA if they have no intention of Fixing my car. BTW the new Escape is pretty sweet and the Ecoboost 2.0 got some Cahonas. Only prob I had so far is only 22-23 city MPG.
That is the standard answer when problem is big... what I got about the viabration in my trans. Not the case, it is a problem with the lutches in the trans. Escalate the problem if the dealer is playing dumb!
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Old 07-05-2012, 01:16 PM   #705
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Thomas,

You'll see on another page that I did call the dealer and they weren't sure about the newest TSB. They're way too busy this week cause of the holiday but I was going to take it in for an oil change in the next week or so, so I may stop by the service area then and see what they say.

Casey
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Okay. Schedule an appointment with them at your earliest convenience. Use this link to save on routine service: http://owner.ford.com/servlet/Conten...iceCouponsPage.

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Well, I guess I'll have to order new strut bearings and mounts, and give this fix a shot.
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Are you planning to order these parts through your dealer or our parts site: http://www.fordparts.com/Default.aspx?

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No sir, my car shows no sign of this issue. I would just like to have as much information posted here as possible for those who are struggling to have this issue fixed.

Thanks for you help Thomas.
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You guys are most welcome! I hope your Focus operates as smooth as butter.

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Originally Posted by dyn085 View Post
I'm probably going to at least try next week. I spoke with my service personnel, and they seemed receptive to fixing it despite the drop. Maybe because it's been documented, maybe because they have been an awesome dealership.

If they don't or don't want to, it's no big to me as the parts are inexpensive and I have access to my buddies strut spring compressor. Let us know how it turns out.
dyn085 -

I think all of the above applies as to why they're receptive! If you need to order anything, I recommend using our parts site as well: http://www.fordparts.com/Default.aspx.

Talk to you soon,

Thomas
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Old 07-06-2012, 06:44 AM   #706
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Yes, I hope the parts are updated ones too. I'll try to get the info and put it on here when I get it. I would not think that a whole new TSB would come out with the previous parts again.
I picked up my car yesterday. It turns out that the previous repairs that I got earlier in June were the same as the new TSB. They were done before it BECAME the TSB. So, nothing was done this time except that the tech and the service manager both did hear the noises and said that there's nothing that they can do about it unless Ford comes out with yet another solution.

They are going to write a report to send to Ford about this.

So this turned out to be a waste of time and money (I had a rental car for 3 days at my dealer's expense).
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Old 07-06-2012, 11:10 AM   #707
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Ouch!
So I have been waiting for my call from the "customer service" rep for months now, and have sent my info twice to the ford reps that read these forums. I'm pretty sure no rep from ford is going to call me, since it has been at least four months now, but I don't know of it would even be worth it to go back to the dealer. I still think that ford needs to let us take to an independent shop, get aftermarket struts or what ever needs to be done, and then pay the bill. It's obvious that ford can't really figure it out, or has all of their best people working on other things. I was going to take it in after I got my "call" so that the dealer could not give me the standard runaround, but looks like that whole customer service thing is just a load of BS.
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Old 07-06-2012, 07:25 PM   #708
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Talked to my Ford rep today and they said no more repair would be done at this time, Im soooooo F'N Pissed, I was like WTF? The car is broken, why not just fix the damn thing. I had them contact their super to contact me Im gonna run this one all the way up if I have to, this is just too F'd up. If there is a problem just fix the damn problem, if they don't know whats wrong just fes up and tell us. WTF? Should I just shop for another brand? I have been a Ford Guy for YRS and have owned 22 Fords, total of 42 Cars (but other makes) hmmmmm Maybe a 6 speed turbo DartNOT, JUST FIX MY DAMN FORD
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Old 07-06-2012, 07:30 PM   #709
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Find the CEO's email and Spam him
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Old 07-06-2012, 07:48 PM   #710
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Emailed the CEO, lets see if he replies or one of his employees
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