2012 Titanium Front Strut Low Speed Noise (Clunk/Rattle)

[Shade-010]

Dropped mine off again today at the new dealer, wasn't gonna have it in this soon as we only have the Focus. But a Ford Corp rep called the dealer and told them to get me a loaner/rental vehicle (on the house), so I'm sporting a 2013 Ford Escape SEL. Pretty nice (lots of Focus trates). Its an auto but oh well. Still. Loaded and sporty, might have to look at one next year.

[hand-filer]

Originally Posted by dyn085

This is a most epic burn. Sir, I do believe that this will become part of my signature. I give you one of these in trade -

Edit: There it is. You will be known throughout.

I try my best but restraint is something I tend to struggle with.

[Lipshurt]

Originally Posted by hand-filer

Your friend needs to find a new line of work. Everyone has their niche. He has yet to find his.

Do you realize that this guys has spent countless hours trying to hel customers with these types of sounds for no money? The way way the techs get paid, working on a sound all day is like taking money OUT of their pocket. He has spent countless hours doing just that, basically to be a nice guy. To snidely say that this guy needs to find a new line of work simply for explaining how the money works is pretty effin rude. He worked on my problem for a good half hour today, and his comments are pretty valuable, and of course it was simply to be nice. Who are you anyway? Are you so holy?

[fcbaldwin]

Thomas,
I've sent my PM to you with the requested info. Thanks.

Originally Posted by FordCustomerService

Hello everyone -

I'm in the process of compiling information for all who are still experiencing issues after having the 12B37 Customer Satisfaction Program completed. The program I mentioned specifically deals with transmission and hill-start quality.

After viewing this thread, I'll also include information concerning the clunking/rattling of the suspension in the 2012 Focus. If you're still experiencing these issues after visiting your dealer, please send me a short PM with your VIN and a brief description.

After I have all of the details properly documented, I plan to forward both issues to our engineering rep.

Hope to hear from you all soon,

Thomas

[wgilles]

Originally Posted by FordCustomerService

Hello everyone -

I'm in the process of compiling information for all who are still experiencing issues after having the 12B37 Customer Satisfaction Program completed. The program I mentioned specifically deals with transmission and hill-start quality.

After viewing this thread, I'll also include information concerning the clunking/rattling of the suspension in the 2012 Focus. If you're still experiencing these issues after visiting your dealer, please send me a short PM with your VIN and a brief description.

After I have all of the details properly documented, I plan to forward both issues to our engineering rep.

Hope to hear from you all soon,

Thomas

I'm dropping mine off at Ford next week. They have acknowledged there is a problem and should hopefully be fixing it next week. If it is not fixed, I will PM you, but would you like me to PM you my info anyway or wait until I get it back from service?

[hand-filer]

Originally Posted by Lipshurt

Do you realize that this guys has spent countless hours trying to hel customers with these types of sounds for no money? The way way the techs get paid, working on a sound all day is like taking money OUT of their pocket. He has spent countless hours doing just that, basically to be a nice guy. To snidely say that this guy needs to find a new line of work simply for explaining how the money works is pretty effin rude. He worked on my problem for a good half hour today, and his comments are pretty valuable, and of course it was simply to be nice. Who are you anyway? Are you so holy?

I'm sure your friend is a heck of a nice guy. As for your car and it's mystery noises that disappear temporarily by replacing wheels, and fenders and rotating tires, well that just doesn't make any sense at all. I think you need to start a new thread about your car and call it "weird or what" because that is what it is.
The majority here are having suspension issues that any competent technician should be able to diagnose.

[Lipshurt]

Have you been following the thread?
If all of these competent techs looking at the suspension can't fix the problem, maybe it's not the suspension.

Rattles and sounds come and go. That is why when you take it to the dealer hey can't replicate the sound. Have you been reading the accounts of this phenomena on this thread?
My point about the tire rotation etc, is that tHe sound was not related to rotating the tires, it just SEEMED like it, because sounds come and go. When someone replaces the struts and the goes away, you think that was the fix. UNTIL it comes back, that is. Was it it fixed? Or did it just go away for a time?

As far me starting my own thread, my posts are as good as anyone else's on this thread.

[HornedFrog05]

Originally Posted by hand-filer

Mine goes in next week. Round 1 with a new dealer. If they manage to fix the noise I will probably put my car up for sale.

Agreed, mine IS for sale.

[HornedFrog05]

Originally Posted by FordCustomerService

Hello everyone -

I'm in the process of compiling information for all who are still experiencing issues after having the 12B37 Customer Satisfaction Program completed. The program I mentioned specifically deals with transmission and hill-start quality.

After viewing this thread, I'll also include information concerning the clunking/rattling of the suspension in the 2012 Focus. If you're still experiencing these issues after visiting your dealer, please send me a short PM with your VIN and a brief description.

After I have all of the details properly documented, I plan to forward both issues to our engineering rep.

Hope to hear from you all soon,

Thomas

Thanks Thomas, I will shoot you my information. I'm having "all of the above" problems with my vehicle.

[FordCustomerService]

Originally Posted by dyn085

PM sent

Originally Posted by fcbaldwin

Thomas,
I've sent my PM to you with the requested info. Thanks.

dyn085 and fcbaldwin -

I received and responded to your PMs; thanks!

Originally Posted by stang74shelby

Dropped mine off again today at the new dealer...But a Ford Corp rep called the dealer and told them to get me a loaner/rental vehicle (on the house), so I'm sporting a 2013 Ford Escape SEL. Pretty nice (lots of Focus trates). Its an auto but oh well. Still. Loaded and sporty, might have to look at one next year.

stang74shelby -

Sounds like they're on the ball! If you'd like, please PM me your VIN, mileage, phone #, and servicing dealer; I'll loop in your region's Customer Service Manager. How's the new Escape treating you?

Originally Posted by wgilles

I'm dropping mine off at Ford next week. They have acknowledged there is a problem and should hopefully be fixing it next week. If it is not fixed, I will PM you, but would you like me to PM you my info anyway or wait until I get it back from service?

wgilles -

Great; please keep me updated. When you have time, shoot me your VIN, mileage, phone #, and servicing dealer; I'll forward this to the Customer Service Manager in your area.

Originally Posted by HornedFrog05

Thanks Thomas, I will shoot you my information. I'm having "all of the above" problems with my vehicle.

HornedFrog05 -

Got it! I'll send the details to your CSM as soon as possible.

There's nothing to fear, we're here! Please send me a PM if you need anything.

All the best,

Thomas