2012 Titanium Front Strut Low Speed Noise (Clunk/Rattle)

[Montana]

Ok car is still in service but I called the service manager and he read off the list of fixes so far and stated that the ABS was reprogrammed and that will address the knocking/popping noise coming from the front end. If it does or not I don't know yet but will keep you all advised.

Montana

[Montana]

Originally Posted by FordCustomerService

Hello Montana,

It's a pleasure to meet you!

I noticed your location; are you a fellow Ford co-worker? If you are, I'm sure you know the process. I'll be more than happy to escalate your concerns to the Customer Service Manager for your area. Shoot me a PM with your contact information, dealer name/state, approximate mileage, and VIN to begin the process.

Noemi

Hi Noemi,

Thanks for the offer but I tried that avenue once and it was a complete waste of my time and oxygen. All I ever got from the CSM was that everything was normal. Seems Ford has issued several different TSB's and PCM/TCM reprograms for a normal condition since I purchased the car.

Oh in regards to my location I was being sarcastic in that my Focus spends more time at the dealer than it does with me.

Montana

[Dysan911]

Originally Posted by Montana

Ok car is still in service but I called the service manager and he read off the list of fixes so far and stated that the ABS was reprogrammed and that will address the knocking/popping noise coming from the front end. If it does or not I don't know yet but will keep you all advised.

Montana

I had that abs program flash. Aka tsb 12b37 and it did not resolve my front end noise. Wish it was that simple.

[Sonic_HedgeHog]

I'm sorry, but from everything read and what I've experienced with dealers in the past, they're not trying their hardest or putting their best on this...

[Kabigon]

Originally Posted by Sonic_HedgeHog

I'm sorry, but from everything read and what I've experienced with dealers in the past, they're not trying their hardest or putting their best on this...

Assuming that many people are experiencing this problem (and I believe they are), the fix should come directly from Ford.

Otherwise, only a small percentage of people might get lucky and have this problem fully resolved by their local dealer.

[rkramer48]

Brand new member here...

I was recently able to do a 2 day take home test drive on a 2012 Focus Ti.

The car had 62 miles on it when i returned it I was noticing what is being described here. I initially thought it was the front air louvers opening or closing....

But i wanted to chime in that this happened to me during a test drive!

[meattooth]

My SE and my wifes SEL both have the rattle, but until there's a real fix for it I'll just stand by.....unless we plan the across the nation and then I'm in.

[FordCustomerService]

Originally Posted by Montana

Hi Noemi,
Thanks for the offer but I tried that avenue once and it was a complete waste of my time and oxygen...
Oh in regards to my location I was being sarcastic in that my Focus spends more time at the dealer than it does with me...

Hi Montana,

I understand. The helping hand is available in the event you desire to take the escalation route.

BTW - Thanks for the enlightenment about the location.

Originally Posted by Kabigon

Assuming that many people are experiencing this problem (and I believe they are), the fix should come directly from Ford.
Otherwise, only a small percentage of people might get lucky and have this problem fully resolved by their local dealer.

Kabigon,

Ford Motor Company utilizes various mediums to collect concerns raised by our family members. These forums, as well as numerous Customer Relationship Centers, help with the documentation of issues. If we see a trend which needs to be addressed, our engineers will pull and compile the necessary reports in order to guide the dealership personnel.

Originally Posted by rkramer48

Brand new member here...
I was recently able to do a 2 day take home test drive on a 2012 Focus Ti.
The car had 62 miles on it when i returned it I was noticing what is being described here. I initially thought it was the front air louvers opening or closing....But i wanted to chime in that this happened to me during a test drive!

Hi rkramer,

Thanks for taking the time to post your comment.

Don't let this experience drive you away from a great buy! Certain characteristics disappear once a vehicle reaches the break-in period. The car you test drove may still need time to smooth out. Please re-visit the dealership, and cruise around town with another Focus; I would be interested in hearing the results.

Originally Posted by meattooth

My SE and my wifes SEL both have the rattle, but until there's a real fix for it I'll just stand by.....unless we plan the across the nation and then I'm in.

Hey meattooth,

Visiting the local Ford dealer begins the process of figuring out whether or not a trend is developing. When you do make an appointment with the service department, please send a PM with your contact information, dealer name/state, approximate mileage, and VIN. I’ll contact the Customer Service Manager in your area to begin the escalation process.

Take care!

Noemi

[TORQUERULES]

Sent you a PM

Originally Posted by FordCustomerService

Hi Montana,

I understand. The helping hand is available in the event you desire to take the escalation route.

BTW - Thanks for the enlightenment about the location.



Kabigon,

Ford Motor Company utilizes various mediums to collect concerns raised by our family members. These forums, as well as numerous Customer Relationship Centers, help with the documentation of issues. If we see a trend which needs to be addressed, our engineers will pull and compile the necessary reports in order to guide the dealership personnel.



Hi rkramer,

Thanks for taking the time to post your comment.

Don't let this experience drive you away from a great buy! Certain characteristics disappear once a vehicle reaches the break-in period. The car you test drove may still need time to smooth out. Please re-visit the dealership, and cruise around town with another Focus; I would be interested in hearing the results.



Hey meattooth,

Visiting the local Ford dealer begins the process of figuring out whether or not a trend is developing. When you do make an appointment with the service department, please send a PM with your contact information, dealer name/state, approximate mileage, and VIN. I’ll contact the Customer Service Manager in your area.

Take care!

Noemi

[HornedFrog05]

Originally Posted by FordCustomerService

Don't let this experience drive you away from a great buy! Certain characteristics disappear once a vehicle reaches the break-in period. The car you test drove may still need time to smooth out. Please re-visit the dealership, and cruise around town with another Focus; I would be interested in hearing the results.

That Noemi, is exactly why hundreds of us Focus owners are upset. That is a disregard for the problem and extremely juvenile. It shows a lack of character from Ford Motor Company and illustrates that they still have yet to accept that the 2012 Focus has a problem.