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Old 09-18-2012, 08:22 PM   #1231
HuskerFocus
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Quote:
Originally Posted by hand-filer View Post
Are the condescending remarks really necessary? They aren't the ones responsible for the design deficiencies of your car. Give it a rest.
No kidding! The ford reps on here aren't required to be here. Let's be happy ford has these people here to at least help with our concerns/pass it up to someone other than our dealers.
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Old 09-18-2012, 11:25 PM   #1232
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Here are the strut bearing photos some people asked for.







Like I said, aside from some slop in the bearings themselves, they visually appear to be fine.
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Old 09-19-2012, 01:49 AM   #1233
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So will ford fix our ti's or will they just pass the fix into next years model updates like other companies do while our warranties are used up?

Waited for years for Nissan to recall my trucks defective differential, but I have only seen a small lawsuits, so I guess Nissan calculated the numbers right on that one. Cheaper to pay off the few and piss off the early buyers. Which is one reason I didn't even look at Nissans this time around.

Now this suspension issue is likely not nearly as expensive to fix, but will ford decide that it is worth it to make us happy?

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Old 09-19-2012, 02:28 AM   #1234
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It doesn't just effect Ti's
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Old 09-19-2012, 04:29 AM   #1235
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I traded my 2012 Focus Ti (29,400 miles in 13 months) for a 2013 Escape last week. But, by the time I got it to the dealer, it sounded like it was grinding rocks when the steering wheel was turned at low speeds.

Glad to know Ford is on top of this . . .
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Old 09-19-2012, 07:45 AM   #1236
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Hi everyone,

I completely understand the frustration you're experiencing with your cars. I can assure you that in addition to escalating your concerns, we're also working with the engineering team to find a solution here.

The more information you provide to me (via escalations), the more information I can pass along to the engineering folks. So, if you haven't already done so, send me a PM with your info (VIN, mileage, dealer, phone number) and I'll continue to get you guys escalated to the appropriate regional Customer Service Managers.

Thanks for your patience.
-Crystal
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Old 09-21-2012, 04:25 PM   #1237
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Noise Gone

My noise is gone, as in, its setting on the used car lot. I couldnt take it anymore, I traded for a 2013 Nissan Altima and love it, the touch screen comes on everytime the car starts, the radio doesnt freeze up, bluetooth stays connected, it doesnt randomly choose a radio station at full volume when switching inputs, transmission is smooth and best of all no noise in the front end. Sorry Ford, My Ford Touch is a joke.
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Old 09-21-2012, 04:57 PM   #1238
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My noise is gone, as in, its setting on the used car lot.
Sorry to see you go, but it is what it is.
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Old 09-21-2012, 06:14 PM   #1239
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My noise is gone, as in, its setting on the used car lot. I couldnt take it anymore, I traded for a 2013 Nissan Altima and love it, the touch screen comes on everytime the car starts, the radio doesnt freeze up, bluetooth stays connected, it doesnt randomly choose a radio station at full volume when switching inputs, transmission is smooth and best of all no noise in the front end. Sorry Ford, My Ford Touch is a joke.
Smell ya' later tater.
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Old 09-21-2012, 06:14 PM   #1240
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Originally Posted by tater2000 View Post
My noise is gone, as in, its setting on the used car lot. I couldnt take it anymore, I traded for a 2013 Nissan Altima and love it, the touch screen comes on everytime the car starts, the radio doesnt freeze up, bluetooth stays connected, it doesnt randomly choose a radio station at full volume when switching inputs, transmission is smooth and best of all no noise in the front end. Sorry Ford, My Ford Touch is a joke.
But that's the fun of it!!!!!!! Lol. Happy trails and good luck with your new car!
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