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Old 07-28-2011, 10:34 PM   #1
12_T_Hatch
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My New Baby - Oh and HELLO all!

hey all - just wanted to post up my brief introduction. I just purchased my 2012 Titanium Hatch. Its the White Platinum Metallic, with black leather interior. It also has the Titanium Handling package, Navigation with MFT, and Sony Audio System. The only thing it sadly doesn't have is the Cold Weather Package. I LOVE THIS CAR!

Now the downside, I HATE the dealership who sold it to me, mostly because we have gone round and round about some VERY unethical processes they have. I have reported them to the BBB, Ford, and have told everyone who will listen to NOT do business with Blue Springs Ford out in Blue Springs, Missouri. I love the car though, and wouldn't give it back even if they asked, all I have asked for is them to honor the promises they made.




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Old 07-28-2011, 10:36 PM   #2
JoshInHisFocus92
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Hey sorry to hear you problem with that dealership you arent the only one. But as long as the car was worth it! what was the promise they made you though?
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Old 07-28-2011, 11:01 PM   #3
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Posted via FF Mobile Make sure to get some snow tires for the winter, and maybe new wheels too.
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Old 07-28-2011, 11:13 PM   #4
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What were the unethical issues?
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Old 07-28-2011, 11:16 PM   #5
Gbcue
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What were the unethical practices?
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Old 07-28-2011, 11:31 PM   #6
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Welcome. Nice colour choice.
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Old 07-28-2011, 11:46 PM   #7
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I have serious issues being lied to. I made it clear to them I wouldn't come in to their dealership since they didn't honor X plan or honor the Zagg pricing which lead me to their dealerships website. Well second phone call was from the new car sales manager, who stated they would honor the price I just need to come in and sign the forms. So I, being the dumb shmuck I am, went into the dealership. Got my trade appraised and waited while they "worked the numbers" two hours later, I get my salesman and tell him I am leaving and voila! I was ushered into the managers office. After another thirty minutes of him telling why the X-plan wasn't out on the 2012 Focus Titanium HB and that even Zagg pricing wasn't available for this vehicle yet. That I would have to wait at least six months before those programs had prices published for the new Focus. Well as most everyone on here knows, finding the 2012 Focus HB Titanium fully decked out, is hard to come by, and I needed the vehicle - so I bit the bullet and signed paying several thousand more then invoice for Focus.

So imagine my dismay when telling my best friends dad (Ford Employee) about the Focus not being eligible for the X-Plan and him telling me I am full of shit. After spending fifteen minutes on the phone he had the X-plan pricing for the vehicle. So the very next day I was in the dealership, pointing out they lied to me which of course they are stating they never lied, that they told me the truth the entire time.

So I have been speaking with Ford every day this week and have made some promising progress. I am asking for the dealership to either cut me a check for the difference, OR give me an ESP covering my Focus bumper to bumper till I have 100K on the clock, OR give me prepaid service until my factory 3yr/36K bumper to bumper warranty expires. I would be completely happy with any of those options, and the later two would not cost the dealership nearly the amount of gross they made off of me.

So the unethical practices are blatantly lying to their customers. They could have been honest and said that the dealership is choosing to not honor the X-Plan price or Zagg price, however by stating the prices aren't available because how new the vehicle is, leads customers to believe they are stuck paying whatever they can negotiate off of the MSRP. Instead of telling me the truth that I could drive twenty minutes down the road to another Ford dealer and buy or order a Focus with the X-Plan pricing.
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Old 07-28-2011, 11:56 PM   #8
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Quote:
Originally Posted by 12_T_Hatch View Post
After another thirty minutes of him telling why the X-plan wasn't out on the 2012 Focus Titanium HB and that even Zagg pricing wasn't available for this vehicle yet. That I would have to wait at least six months before those programs had prices published for the new Focus.
I bought my Tri Coat Platinum Titanium Hatch Monday of this week. X-Plan, $750 rebate from Ford marketing, and CarFax Trade-in pricing on my trade. Mine was specced exactly like yours it seems.

No questions, no hassles, no Bullshit... They lied to you, there's no doubt about it.
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Old 07-29-2011, 12:04 AM   #9
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Exclamation

Nice color!

You should write a review about that dealership on Yelp.com to warn others.
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Old 07-29-2011, 05:02 AM   #10
surrix
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You should push for a check of the difference on the pricing. Do you really want to keep going back to an unethical dealer for your warranty? I bet they cut corners on repairs.
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