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Old 10-24-2012, 06:37 PM   #191
riparke
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My dealer's tech said in the morning he saw the problem, by afternoon no problem.
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Old 10-25-2012, 10:42 AM   #192
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Originally Posted by g2g2gopheropher View Post
I have had my 2012 Focus SE for 4 months and it has been in the shop three time for lack of AC. I have been told it puts out 39 degree air by the dealer. They said they have tried another car and it does the same...
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Today, while I was driving I have noticed that the air condition is blowing hot air all of a sudden. I thought it was just the city driving, but when I was on the highway, hot air was still blowing out...
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Originally Posted by silenthill View Post
I finally had my dealer look at this issue when I brought my car in for an oil change. 20 miles on the odometer and the conclusion was, "cannot duplicate".

Icing on the cake was that I had an appointment and was there for 3 hours. And have to go back for the cabin filter.
Hey folks,

I want to step in here and get each of you escalated to your regional customer service managers. Send me a PM with your VIN, dealer, mileage, full name, and daytime phone number; I'll do the rest.

Let me know if you have any other questions or concerns. Please remember that the fastest way to get in touch with me is via PM.

Have a great day!
Crystal
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Old 10-25-2012, 11:43 AM   #193
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????

Crystal does my response go to you or is it posted on line?????
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Old 10-25-2012, 11:54 AM   #194
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Crystal does my response go to you or is it posted on line?????
Hi g2g2gopheropher,

Send me a private message (PM). I won't post any of your information online. Let me know if you have any other questions.

Thanks!
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Old 10-25-2012, 02:51 PM   #195
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My dealer has basically not contacted me again about the problem because they think its too cold out to test. Today and tomorrow here in Toronto the weather will be in the 20s and mid teens (celsius) so I could definitely use my A/C.

The dealer was not confident in their fix at all and it isn't fix anyway. They didn't seem to try and get into contact with a specialist like they stated they would do.

I will PM you my info Crystal.
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Old 11-01-2012, 11:49 AM   #196
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Originally Posted by yugoflip View Post
My dealer has basically not contacted me again about the problem because they think its too cold out to test. Today and tomorrow here in Toronto the weather will be in the 20s and mid teens (celsius) so I could definitely use my A/C.

The dealer was not confident in their fix at all and it isn't fix anyway. They didn't seem to try and get into contact with a specialist like they stated they would do.

I will PM you my info Crystal.
I also had the same a/c issues and way more so after 8 months of getting nowhere I took matters into my own hands and did some research.
At issue is the a/c condenser its behind the shutters that cover the radiator and they open when the car engine needs to cool down.aka the thermostat opens the fan turns on the shutters open. There is more to the system but for the most part that’s the science behind how it works. There is some air flow when the shutters are closed but simply not enough for any a/c system to work properly.
The main issue is the fords design, when we had cool temps like 85 to 95 degrees,
the car did not need as much fan time so the a/c condenser gets little or no are flow. Even with the a/c on max the shutters are closed, Thus giving us a cabin temp of 75 to 80 degrees (way to hot).
The a/c temp at the dash (vents) averaged 45 to 60 degrees on max but the temps were up and down as the shutters opened and closed over and over.
We live in the Mohave Desert so it gets hot like 100 to 115 even 125 degrees when it was that hot the car is Needing more fan time so the fan runs more so the a/c seemed to work.
Why?
Because the a/c condenser was getting max air flow.
The flaw is Fords shutter system having the a/c condenser behind the shutters;thus no air flow.
After consulting an attorney I was told I could use the Lemon law because of the few months i owned the car, low miles and a multitude of required documented trips to the dealer for the same a/c issue.
He also told me the focus is selling like hot cakes and ford will never
Admit to a design flaw and or an a/c issue. so no full refund.
A factory Ford rep. also told me there was nothing wrong with the car.
So I traded my new 2012 ford focus in on a new 2012 import.
The a/c blows 29 degrees all the time.
I don't feel its fair to list the brand i now own but there truck line
did pull the space shuttle.

FORD
I have never been so let down in my life with a US made car.
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Old 11-01-2012, 11:53 AM   #197
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You talk about how well the Focus is selling and it's true. However, it's taking a beating on Consumer Reports. So Ford has scored big with design but as people own them they're finding issues. The bad thing is the issues are relatively small. I would think an A/C issue would be relatively easy to overcome. The strut problem was easy enough, provided your dealer would fulfill the request. So far I've experienced the A/C issue, struts, and leaks. These are things that manifest themselves post-purchase. Ford really needs to get a handle on this and maybe the new report from Consumer Reports will put a fire under them.
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Old 11-09-2012, 01:08 PM   #198
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I seem to need the A/C on MAX to keep the cabin cool and even then it still warms up in the cabin, even when it is not very hot outside. I am afraid of what will happen when the summer comes.
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Old 11-09-2012, 01:17 PM   #199
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I seem to need the A/C on MAX to keep the cabin cool and even then it still warms up in the cabin, even when it is not very hot outside. I am afraid of what will happen when the summer comes.
Hi ProjectCommuter,

I want to get your regional customer service manager involved by escalating your case. All I need from you is your VIN, dealer, mileage, daytime phone number, and full name; I'll do the rest.

Let me know if you have any other questions or concerns,
Crystal
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Old 03-06-2013, 11:23 AM   #200
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Same problem here,cold 1 min.hot the next,followed by bad smell.Love the car so far but a/c needs a fix
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