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Old 09-07-2011, 10:23 AM   #11
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Originally Posted by SEZino View Post
Anyway, does someone else get an extremely loud ticking or a shutter sound like playing cards in bicycle spokes? I'm not sure I should wait until my first 5000km oil change to tell the dealer
Hi SEZino,

I haven't heard that sound since I was a kid! Since you are concerned about your A/C noise, I recommend bringing it to the dealer for diagnosis. If they are unable to determine the cause of your noise, please contact Ford of Canada Customer Relationship Centre at 1.800.565.3673.

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Originally Posted by sbceleste View Post
I have had similar issues with mine and it is in the dealership right now. They said they cannot find a problem.
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Originally Posted by Jim in Mich View Post
I did notice the other day when it was about 55* out and I shut off the A/C and just used outside air that it seemed pretty warm, maybe the cold/hot air mixer lets warm air in even if the control is set to full cold.
Hi sbceleste and Jim in Mich,

As both of you have been to the dealer with no resolution, please PM me with your VIN, contact information, mileage, & servicing dealer name/state and I will assist with getting you both back to driving cool and comfortable!

Quote:
Originally Posted by csvt2060 View Post
Mine has been doing the exact same thing all summer. Here is the scenario I sent to Ford without a response or fix:
Hey csvt2060,

I'm recovering from the avalanche of Labor Day PMs and making my way through them all, and I noticed one from you. I'll reply within the next few hours.

Have a good afternoon, everyone!

~Natasha
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Old 03-06-2012, 10:42 PM   #12
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Unhappy 2012 Focus Air Conditioner Problem

I just turned 1000 miles, and air conditioner is acting up too. Seems at idle, or slow speeds, air conditioner blows hot air, and a foul smell comes from vents...smells like a cross between "hot radiator" and a chemical smell. Turning it on and off, going to max setting sometimes will clear it. so it does not seem to be a "fuse" problem as some dealers are telling folks. With the number of people complaining, I dont buy the dealer saying no one else has complained. I call dealership, to ask, and when I told them it was an intermittent problem, they simply told me to wait till it goes out. The dealership is like 30miles from my home, and would like someone to look at it while I wait for it...you know..like a real appointment..
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Old 03-07-2012, 10:04 AM   #13
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A/C problem

I have found when I am sitting at a light and it gets warmer and warmer I can click the A/C back on by putting it in neutral or park and revving up the motor. I discovered this while sitting in the rain and the windows were getting more and more fogged up. When the long light I was at finally turned green, I could not see a THING and with the defrost all the way up it was doing no good because of this compressor problem. Luckily I found this trick but this really needs to be resolved as it is a safety issue as well.
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Old 03-07-2012, 03:29 PM   #14
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thanks for sharing....I was hoping that one of the Ford Monitors would get to me to advise...but so far no response. Was out today, and same think happened. I purchased Ford because Its an American Company, and had heard they were responsive to problems...but to have the dealer say "If its intermittent, cant help you till it fails" is not what I was expecting...
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Old 03-08-2012, 01:07 PM   #15
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Quote:
Originally Posted by dcamfam View Post
I just turned 1000 miles, and air conditioner is acting up too. Seems at idle, or slow speeds, air conditioner blows hot air, and a foul smell comes from vents...smells like a cross between "hot radiator" and a chemical smell... The dealership is like 30miles from my home, and would like someone to look at it while I wait for it...you know..like a real appointment..
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thanks for sharing....I was hoping that one of the Ford Monitors would get to me to advise...
Quote:
Originally Posted by sbceleste View Post
I have found when I am sitting at a light and it gets warmer and warmer I can click the A/C back on by putting it in neutral or park and revving up the motor...I could not see a THING and with the defrost all the way up it was doing no good because of this compressor problem...
Hey dcamfam & sbceleste,

Here I am! I'll be happy to escalate the concern to the Customer Service Manager in your area. Send me a PM with the VIN, current mileage, as well as your personal and dealer contact info to begin the process.

Thanks,

Noemi
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Old 03-08-2012, 02:26 PM   #16
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Thumbs up Thanks

Well Im impressed....I just sent you my information, and hope to hear back soon. Makes me glad I made a good decision to Buy Ford...Buy American
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Old 03-10-2012, 03:29 PM   #17
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NOEMI: confirm you received my information....if not what email address do i use. Never heard back
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Old 03-13-2012, 01:47 PM   #18
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Nomei, I have heard nothing back from you..Did you get my information you asked for regarding my 2012 focus with the ac problem? can anyone confirm how to email Nomei directly?

Last edited by whynotthinkwhynot; 03-13-2012 at 05:04 PM.
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Old 03-13-2012, 05:10 PM   #19
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^^ Not a good idea to put your email out here on a message forum unless you want teenagers with nothing better to do than fill your box with pictures of penises. I don't know how you emailed her. Usually she sends messages through the private message system on this forum. I don't know what her hours are except that she's not here on the weekend.

If you're not familiar with how the PM system works, here's the easiest way to use it: Go back up to her last post, and click on her screen name- Ford Customer Service on the left hand side. A menu will drop down, and the 3rd selection is "Send a private message to Ford Customer Service". Click on that, and you'll be taken to the message screen. You can access your message by clicking "User CP" in the dark blue banner above where the forum name is- in this case Ford Focus Technical Chat. That will show you if you have any new messages, and over about middle way down there is a private message link box with "List New Messages" in it so you can find your old messages if you have no new ones.

For more help, ask in the Feedback, Requests, and Help center at the bottom of the forum list. Thanks for posting!
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Old 03-14-2012, 08:01 AM   #20
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Well Im impressed....I just sent you my information, and hope to hear back soon. Makes me glad I made a good decision to Buy Ford...Buy American
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Originally Posted by dcamfam View Post
NOEMI: confirm you received my information....if not what email address do i use. Never heard back
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Originally Posted by dcamfam View Post
Nomei, I have heard nothing back from you..Did you get my information you asked for regarding my 2012 focus with the ac problem? can anyone confirm how to email Nomei directly?
Hi dcamfam,

I checked my PM; have not received a PM from you. If you like, resend it according to whynothinkwhynot instructions.

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...I don't know how you emailed her. Usually she sends messages through the private message system on this forum. I don't know what her hours are except that she's not here on the weekend...
Morning whynotthinkwhynot,

Thanks for providing the directions to our fellow poster. I appreciate your help!

Take care,

Noemi
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