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Old 07-22-2011, 08:51 AM   #21
RXTurner21
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Russ is MIA. I've sent PMs on here. Emails to hiss account and the general dgr account and facebooked him.
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Old 07-22-2011, 09:19 AM   #22
GO.army.1969
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He not MIA I talk to him last night about my order called him on his cell phone. Not a very happy customer. Hopefully he pulls threw my order was paid for 20 April still no coilover
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Old 07-22-2011, 10:22 AM   #23
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So hes that busy? I need to get in the coilover business! man its sad to see this happen, it started out so good, hes way understaffed and he needs like two or three customer service people!
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Old 07-22-2011, 03:56 PM   #24
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Quote:
Originally Posted by GO.army.1969 View Post
He not MIA I talk to him last night about my order called him on his cell phone. Not a very happy customer. Hopefully he pulls threw my order was paid for 20 April still no coilover
April 20

In a situation like yours, no one should be having to call him . He should be keeping you informed.

And he was on here yesterday too. Can't say I get how a vendor can get away with this kind of poor service.

Seems like he's afraid to post. Probably more crap we don't know about yet.
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Old 07-22-2011, 04:00 PM   #25
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I checked and Russ is on right now. What's the deal man, people aren't happy? Why aren't you posting?
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Old 07-22-2011, 05:18 PM   #26
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Just to keep everyone up-to-date, I've been talking to Russ over PM and he stated that he's been taking care of customers via PM and emails here. He also noted that he was on vacation for the past two weeks and will start responding to these posts soon as he can. I don't know the full extent of these disputes, but if your dispute is still pending or resolved then please feel free and update this posts so that I know.
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Old 07-22-2011, 07:00 PM   #27
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I say russ is understaffed, he probably has thousannds of pm's each day
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Old 07-22-2011, 09:37 PM   #28
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Not sure what the deal is. Still haven't heard back from Russ. Will keep trying again. Ordered my stuff mid may.....
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Old 07-23-2011, 09:55 PM   #29
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I was gonna order coils for my 08 from DGR but I think I will just settle for the H and R's from FSWerks after hearing all this.
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Old 07-24-2011, 08:27 PM   #30
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Hey guys, sorry for the lack of presence. I've been away quite a bit and just trying to do it all. Fortunately, I have a great guy coming on board to help with some of my communication needs. He'll be solely in charge of forums and customer service. This will free me up to build and work on product development.

I know for some its too little, too late; I can accept that. I don't like it, but I'm the only one to blame on that one.

Now, open issues, I am working to close those quickly. People waiting on parts/ kits should be getting them shortly. For warranty issues, I have pulled two kits that are solely for yanking parts. They aren't assembled, but all the components to do so. That'll ensure quick replacements for you guys.

I know most of the open issues, and you should've gotten a pm from me, or an email.

If I missed you, I'm sure I know your needs and I more than likely just haven't reached out to you. If that's the case; shoot me an email at Russ@dgrsuspension.com - it goes straight to my phone. If I'm awake, I will try and respond within minutes; even if its "driving...gimme 30."

Also, if I do go away, ill be sure and let it be known. Last weeks travel was last minute; and not typical.

Again, sincerest apologies. The staffing issue is being resolved as we speak - I'm very excited about that. Questions, comments, etc.?
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