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Old 12-27-2011, 10:29 PM   #151
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natasha..can i have an accurate email address for you....yahoo says the one listed is not a valid email
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Old 12-28-2011, 08:38 AM   #152
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looking for accurate email address for natasha...having problems with my brand new 5 door, and want to have the correct address in case dealer does not respond
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natasha..can i have an accurate email address for you....yahoo says the one listed is not a valid email
Hi Dcamfam,

Welcome to the Forum!

No need to use an outside email address to contact me. You can PM myself and Natasha via the Focus Fanatics forum. Hope to hear from you soon.

Noemi
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Old 01-13-2012, 08:55 PM   #153
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So finally got in to my local dealer with my list of issues. It seems they were able to fix the headliner problem, I'll know for sure after the car sits outside in the cold air for a couple of days. They acknowledged the issue with excessive wind noise (whistling) coming off the side mirrors, but said they had not gotten any info from Ford engineering on the recommended fix as of yet. And they ARE replacing my steering rack, which is unfortunately on back order.

I'm pumped that the car is now quiet on the inside, can't wait for it to be quiet on the outside, and am ecstatic that it might finally feel as good on the highway as it does on the back roads. Will update with results. I'm just worried about the implications of such a major repair so early in the car's life. I was planning on keeping this for quite a while, but now my radar is up.
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Old 01-25-2012, 03:40 PM   #154
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Finally problems resolved!

Update on my 2012 highway steering issues and erratic transmission.

After 2 attempts and over 20 days in the shop out of the first 3 months all issues are fixed. Frankly the dealer spent way too much time trying to explain all was normal, let it break in, and other nonsense instead of addressing the issues.

The service manager finally was able to reproduce the highway oscillations and once it got going he was shocked at how annoying/prominent it was. With that they finally took things seriously and got on the horn with Ford HQ.

Steering resolution: As others have reported it required a new complete electric steering assy. Car is now rock solid on the highway and a joy to drive.

Transmission: Implimented all the TSB software updates (duh!) and now it pretty much shifts like a dream. Shifts are now crisp, smooth and the transmission does not get "lost" like it used to.

Now I'm a happy owner and the Car is a true pleasure to drive. My words of advice for Ford is simply to stop with the excuses, let it break in, it's "learning" your driving habits nonsense. There are TSB's for most of the issues users are complaining about and simply addressing the problems when presented would keep us out of these forums looking for help.

Thanks to everyone here for your feedback, information and of course the Ford reps that have truly been helpfull.

Jerry
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Old 01-25-2012, 05:02 PM   #155
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Update on my 2012 highway steering issues and erratic transmission.
After 2 attempts and over 20 days in the shop out of the first 3 months all issues are fixed. Frankly the dealer spent way too much time trying to explain all was normal, let it break in, and other nonsense instead of addressing the issues.
Now I'm a happy owner and the Car is a true pleasure to drive. My words of advice for Ford is simply to stop with the excuses, let it break in, it's "learning" your driving habits nonsense. There are TSB's for most of the issues users are complaining about and simply addressing the problems when presented would keep us out of these forums looking for help.
Thanks to everyone here for your feedback, information and of course the Ford reps that have truly been helpfull.
Hi jjessop,

Thanks for the update. Always happy to hear a Focus owner is driving around town happily. If you need any further assistance (hopefully not ) in the future, give us a shout out.

Take care!

Noemi
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Old 01-25-2012, 06:29 PM   #156
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Glad you finally got the steering problem fixed and thanks for the tip about the TSB regarding updates for the transmission. I will look into that when I get back from Florida in May. I agree with your observations regarding Ford Service not knowing the problems with new Ford vehicles. They simply have to go on their HVBOM and they could access all the problems with a particular vehicle. The time they spend telling customers there is nothing wrong with their vehicle costs the dealerships money and the customer frustration and lost time going back and forth to the dealership. I don't understand their thinking or perhaps non-thinking is a better description. Take care.
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Old 01-29-2012, 01:55 AM   #157
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So I made an extended trip today...

At first, I wrote off the the slight issues that i'm having as me just needing to get used to the new steering wheel. But the issues persisted. Then i found these threads, and I saw that the TSB pointed to cars built on/before aug.1 (mine was sep 14), so i chalked it off as just me tripping and giving it another chance.

Today, after 3200 miles and driving 120miles on the highway, the steering was becoming quite aggravating. I was straight up pissed off at the car. Came back on here and checked that people with cars past the tsb date have to problem too.

Any tips on how i should bring this issue up with my dealer w/o them giving me the go-around?
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Old 01-29-2012, 05:56 AM   #158
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Quote:
Originally Posted by KaputtEqu1pment View Post
So I made an extended trip today...

At first, I wrote off the the slight issues that i'm having as me just needing to get used to the new steering wheel. But the issues persisted. Then i found these threads, and I saw that the TSB pointed to cars built on/before aug.1 (mine was sep 14), so i chalked it off as just me tripping and giving it another chance.

Today, after 3200 miles and driving 120miles on the highway, the steering was becoming quite aggravating. I was straight up pissed off at the car. Came back on here and checked that people with cars past the tsb date have to problem too.

Any tips on how i should bring this issue up with my dealer w/o them giving me the go-around?
Print out a copy of the TSB. Take the service manager for a drive (let him drive) to demonstrate the problem. Once he agrees there is a problem, give him a copy of the TSB.
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Old 01-29-2012, 12:22 PM   #159
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Hi. My car's build date was Aug 2, one day after the cut-off for the TSB. My dealer recognized that my car had the same problem as outlined in the TSB and elected to simply repair the problem under the car's warranty. The dealer said it was easier to do it this way than try to convince Ford Motor Co. to fix the car under the TSB. It didn't matter to me as long as the problem was repaired which it was. I believe that Ford was too quick to assign a cut-off date for the TSB as there were probably defective steering racks already on the assembly line. The service department at my dealer followed the TSB to repair my car. Good luck in getting your car repaired. The problem is not only annoying, but is a major safety issue in my opinion and there should have been a recall on these cars.
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Old 01-30-2012, 03:13 PM   #160
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Quote:
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.......Today, after 3200 miles and driving 120miles on the highway, the steering was becoming quite aggravating. I was straight up pissed off at the car. Came back on here and checked that people with cars past the tsb date have to problem too
Any tips on how i should bring this issue up with my dealer w/o them giving me the go-around?
Hi KaputtEqu1ment,

My name is Noemi and I'm the residential Ford help. Send me a PM with the VIN, current mileage as well as your personal and dealer contact information. I'll have the Customer Service Manager in your area provide assistance.

Thanks,

Noemi
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