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Old 08-04-2011, 07:56 PM   #111
sehatch
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Quote:
Originally Posted by herbz View Post
Thanks for the post! Glad to hear that everything worked out for you. I'm now very eager to get mine replaced. First I have to wait for my dealer to "figure it out" with help from Ford. Then I have to wait for a steering rack to actually come in, since apparently they are on backorder? How long did yours take to come in?
Herbz, part took about 2 weeks once ordered to arrive.
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Old 08-04-2011, 10:07 PM   #112
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This is good news, SEHatch. I am sure you are pleased. Now it would be good to hear for what VIN number and beyond the problem has been fixed at the factory level. Also, it'd be good to see a TSB describing the issue, the fix, and the specific parts (maybe it's only the rack) that must be changed out. Part of the issue, I'm sure, is educating the shop foremen / tech's / service writers!

thx for the post.
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Old 08-06-2011, 08:50 AM   #113
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sehatch

My focus has been at the dealer for a week.The rack was ordered,but they are not installing it.I seems there is still a Q.C. issue.They are waiting for an OK from Ford engineering before installing it.I'm glad yours is now fixed.
At least they are acknowledging the problem. I'm told a TSB will be released.
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Old 08-07-2011, 11:03 PM   #114
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Originally Posted by fanddp View Post
My focus has been at the dealer for a week.The rack was ordered,but they are not installing it.I seems there is still a Q.C. issue.They are waiting for an OK from Ford engineering before installing it.I'm glad yours is now fixed.
At least they are acknowledging the problem. I'm told a TSB will be released.
Can anyone tell me what the part number is for the new rack? I'm wondering if there has been a revision.

I've been reading these threads and it seams that everything is pointing to the EPA and it's subsystem (including the rack). It sounds like some sensors within the rack are sending the wrong info to the computer. This is my guest. It would be great if the person who got there car fixed could give us more details on the service work performed and parts replaced with p/n if possible that way I can talk intelligently about it with Ford Corp and the dealer.

One blog mentioned about how a realignment was done using old ford focus specs. I have to wonder about how fast tires wear down. It sounds to me that the service shop is trying to cover up the symptoms and not curing the disease.

I'll be going to the dealer to address this problem in couple of days.

Have a fully loaded hatchback titanium with 700 miles
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Old 08-09-2011, 09:09 PM   #115
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Smile

My wife took our '12 Focus out today and complained to me tonight that she has trouble keeping it in the lane on the highway. I thought that I was just imagining this (and I haven't mentioned it to her before this). I was blaming the so-so steering feel/wandering on the electric steering, but maybe something is actually wrong. [Our other cars don't do this, either].

So...I'm going to call Corporate and have the car checked out soon. Thanks for all of the posts!
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Old 08-10-2011, 10:44 AM   #116
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I just dropped off my car Monday for the same issue, as well is a bad hesitation. If I started out in first gear on any kind of incline with the ac on, it would fall flat on it's face and sometimes stall unless the RPM's were around 2500. I also brought to there attention the problem of the water collecting in the bottom of the door channel.

They called me back the same afternoon and told me they were going to replace the air conditioning compressor, and the rack assembly.

I will post more when I get the car back and let everybody know how are everything went, as well as what specific parts that were replaced.
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Old 08-10-2011, 04:44 PM   #117
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Just got a call from my dealer saying that Ford has given them the OK to replace the Steering Rack assembly as well. They did not give me an ETA on when it will arrive but based on other member's posts it could be a couple of weeks.

I have been in touch with Ford Corporate through all this, and they have been very helpful in that my dealer did not want to give me a free rental car during my wait period. I mentioned this to the lady from Ford and she waived the fee for me. So, for those going through this, you should be entitled to a free rental car, don't be afraid to ask.

Good luck to all once again. I will post my results as soon as I can.
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Old 08-11-2011, 11:05 PM   #118
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Got a 4 wheel alignment from the dealer to solve the issue but to no avail. They mentioned that it should be fixed and implied they really couldn't do anything more to it without a TSB. I will be going back to have them test drive it again. I already spent a good amount of personal time. Ford needs to issue a TSB. Called Ford to get a case number - got one but same old run around about going back to the dealer as this is the only way to solve it.

Additional Note:
I don;t think the technician really read the list of symptoms I was encountering. I don't know how an intermittent steering issue that happens after about 20 minutes would be an alignment issue since alignment symptoms are consistent and repeatable every time.

The symptoms happened to me today again with the following environmental factors:
-86 degrees outside
-engine running for more than about 2o minutes
-this time cruising speed maintained of 55
-Steering becomes stiff then loose when trying to keep vehicle on straight road. It is exhausting, constantly tending the wheel to keep it straight.

Other notes: it seems that this can happen at lower speeds but more subtle. I will try to find the scenarios where I can replicate this symptom on demand. It seems it has something to do with acceleration of the peddle and braking (just a guess for now until i investigate more)



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Old 08-12-2011, 08:19 AM   #119
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Quote:
Originally Posted by Test Engineer View Post
Got a 4 wheel alignment from the dealer to solve the issue but to no avail. They mentioned that it should be fixed and implied they really couldn't do anything more to it without a TSB. I will be going back to have them test drive it again. I already spent a good amount of personal time. Ford needs to issue a TSB. Called Ford to get a case number - got one but same old run around about going back to the dealer as this is the only way to solve it.

Additional Note:
I don;t think the technician really read the list of symptoms I was encountering. I don't know how an intermittent steering issue that happens after about 20 minutes would be an alignment issue since alignment symptoms are consistent and repeatable every time.

The symptoms happened to me today again with the following environmental factors:
-86 degrees outside
-engine running for more than about 2o minutes
-this time cruising speed maintained of 55
-Steering becomes stiff then loose when trying to keep vehicle on straight road. It is exhausting, constantly tending the wheel to keep it straight.

Other notes: it seems that this can happen at lower speeds but more subtle. I will try to find the scenarios where I can replicate this symptom on demand. It seems it has something to do with acceleration of the peddle and braking (just a guess for now until i investigate more)



27k Hatchback
I'm sorry to hear that. That is very frustrating.

Go back to the dealer and insist that you take a ride with the tech, for an extended highway drive at cruising speeds. Key word here is extended, aka 10 miles or more on the highway. The longer the better. When the tech is driving, ask him/her to keep the steering wheel centered without adjusting it. Observe the car drifting. The tech will then realize that he/she is constantly fighting with the car. This is how I got my dealer to acknolwedge the problem.

Do not let the dealer convince you that they can't do anything about the problem. BS, Ford knows about the problem. My dealer has been in contact with Ford engineers about this issue. Go back there and insist you go on a test drive under your conditions. And stress the fact that you are taking a lot of your personal time because of this issue. The car is brand new and it is unacceptable.

When they finally do see the problem make sure you get a free rental.

Good luck and keep us updated.
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Old 08-12-2011, 10:51 PM   #120
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I am wondering what is delaying the issuing of a TSB about this known problem? Also, as I do not yet have a 2012 Focus yet (principally due to this issue) -- I would like to know if new production Focus' have had this issue rectified or not, or, after what VIN number said Focus' will have had the issue dealt with at the time of manufacture?
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