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Old 02-24-2012, 11:08 AM   #771
gtncpa
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Not sure why Hi gtncpa,

Awesome to learn! Enjoy your Focus and let me know if I can be of further assistance.


is awesome.
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Old 02-24-2012, 11:56 AM   #772
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fourcircle: Thank you I did find the paper work from when I purchased the car. It states if the car is out of service for more than 30 cumulative days it is eligible for refund or replacement vehicle. Today i have owned the focus 126 days and it has been in the shop for 30 days. I am trying to get ahold of the general manager today. Thanks again
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Old 02-24-2012, 01:07 PM   #773
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Noemi, you have a PM. Thanks!
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Old 02-24-2012, 06:08 PM   #774
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Quote:
Originally Posted by jbicknell View Post
fourcircle: Thank you I did find the paper work from when I purchased the car. It states if the car is out of service for more than 30 cumulative days it is eligible for refund or replacement vehicle. Today i have owned the focus 126 days and it has been in the shop for 30 days. I am trying to get ahold of the general manager today. Thanks again
jbicknell, just remember your complaint is with FORD, not the dealership. So you absolutely need to write a letter to FORD and send it certified mail. Include a COPY (not originals) of all your work receipts showing how many days the car has been out of service. Bringing the complaint to the dealer's attention is good but don't make the mistake of failing to send FORD a certified letter. Also, it's important that you be very specific in the letter specifying exactly what you want FORD to do... i.e. fix it, refund your money, give you a brand new car, etc.

Tip: Please PLEASANT but persistent. You have rights, but no right to be a jerk. You are dealing with people who deal with jerks all day. A pleasant approach will work wonders, but be firm too. Good luck and let us know how it goes!
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Old 02-24-2012, 07:24 PM   #775
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Pleasant does work! To the point does work! After buying 4 new Fords since 2006, my dealer's CS manager always appears magically before I'm ready to leave, to get me up-to-speed on what's going-on. That's service!
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2012 Focus; Maybe 3rd Time's the Charm?
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Old 02-25-2012, 07:13 AM   #776
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Hi CSVT2060;
...snip.....

I apologize for the delay in my response. Due to the detailed nature of your questions, it takes me a bit of time to fully research my resources. I have reached out to the Brand Manger in order to assure a full and complete response to your question and will reply as soon as I receive the info.

Thanks,

Noemi
I am going to have to note here that it's now been 2 weeks and I have not received a response or a read message receipt. I have also sent additional information on the rainlamp/rain sensor situation today. I hope this issue does not transfer over to the new 2013 Escape, or get ready for even more customer complaints. I think we deserve some acknowledgement on the issue at this point. Let's get transparent and work together to improve the product.

Also, your PM box is full.
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Old 02-28-2012, 12:31 PM   #777
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You do know my frustration is rapidly rising each day the inevitable is avoided.

What is being displayed here is public admission of Ford's poor customer service actions.

I am being blatently ignored my FordCustomerService at this point as there was 6 posts by them yesterday, yet they didn't respond here. I still don't have any message read confirmations.

I stand by the point I made weeks ago when they are backed into a corner with facts they can't answer with a canned response, they don't respond.
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Old 02-28-2012, 12:37 PM   #778
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Another new one today on MyFord Touch. My clock went backwards after I set it and went to the home screen. Ever since then, it's been keeping 1/2 time, so it only moves one minute for every 2 minutes. Very expensive system that can't keep time. What a disgrace to us loyal Ford owners.
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Old 02-28-2012, 07:19 PM   #779
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I will be taking mine to the dealer next week for the third time and each time they say they cannot find anything wrong...denial I think.
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Old 02-28-2012, 07:23 PM   #780
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...denial .
It is not just a river in Egypt ....
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