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Old 02-21-2012, 09:38 PM   #761
r1derbike
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Originally Posted by FordCustomerService View Post
Hey r1derbike,

Glad the Customer Service Manager is assisting you. As soon as you can, please attempt to make an appointment with the dealer so that the concern is addressed and repaired.

Thanks,

Noemi
Car will be delivered @ 7:30 AM in the morning. Thanks!
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Old 02-22-2012, 08:27 AM   #762
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Originally Posted by sailawaysg View Post
after 4000 miles mine still does it.
Hi sailawaysg,

Sounds as if though you're having a concern with the Focus. Send me a PM with the VIN, current mileage, personal and dealer contact, and I'll have the Customer Service Manager review your case.

Quote:
Originally Posted by r1derbike View Post
Car will be delivered @ 7:30 AM in the morning. Thanks!
Morning r1derbike,

Awesome! Keep me posted on the results of the visit.

Take care!

Noemi
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Old 02-22-2012, 10:26 AM   #763
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Alright, I'm back.

Clunking/loose feeling with right front has not disappeared, and has even gotten a little more apparent; car now has 2800 miles on it. Tried bringing this up with service writer at 600 miles, he claimed to be unable to duplicate a problem.

Now, I know something's not right with the front suspension when I am given a 2010 Focus with 27k on the odo as a loaner and it feels tighter over bumps than my brand new 2012.

Could I get a little help here with getting this at least given a more serious look? I'm starting to lose faith in this car and the dealer network.
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Old 02-22-2012, 10:37 AM   #764
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Mine has been looked at too. I just got it back yesterday. They did a TSB for it and it still makes a clunk.
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Old 02-22-2012, 12:29 PM   #765
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Mine has been looked at too. I just got it back yesterday. They did a TSB for it and it still makes a clunk.
What exactly did the TSB address?
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Old 02-22-2012, 02:58 PM   #766
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Transmission clutch issue

I purchased my 2012 ford focus se in October 2011 and on 20 December 2011 with 5400 miles I took it to the dealer with harsh vibrations and erratic shifting. I was told the transmission was leaking fluid and that one of the clutches needed to be replaced with the seals. After 20 days I got the car back it lasted 30 days and the vibration came back not as bad. Took it back to the dealer and they told me the tappet roller in the fuel system was cracked replaced it got the car back after 10 days. On 17 February 2012 the car was vibrating so bad at 40 mph thought it was going to stall out on me. Just got off the phone with dealer and ford engineering is telling them to replace the clutch again. I wonder how many days they will keep it this time.
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Old 02-22-2012, 09:26 PM   #767
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jbicknell: When you bought your car, you were given Ga Warranty Rights paperwork with all your other papers. READ IT. You paid a few dollars for this state mandated consumer protection in an event like this. Keep all your work receipts, and pay particular attention to how many days your car is out of service. Be prepared to write FORD a demand letter, per your GA Warranty Rights paperwork, to fix your car. If after your letter they cannot properly fix it within a specified number of attempts, and your car is out of service a certain number of days (100 I think?), they must either refund your money or give you another car. There is also a Ga Consumer Protection Agency in Atlanta you can consult. But most all you need to know is in your paperwork. Good luck.
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Old 02-23-2012, 07:53 AM   #768
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Quote:
Originally Posted by Zillon View Post
What exactly did the TSB address?
Front spring and strut bearing.
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Old 02-23-2012, 05:02 PM   #769
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Ford Social

Quote:
Originally Posted by FordCustomerService View Post
Hi csvt2060,

No problem! The offer is available if you desire assistance.



Hello JimsterG,

Love the enthusiastic response! If possible, send me a link of your post.

Take care!

Noemi

I have not enjoyed driving in the mountains so much since I had my last motorcycle. I still love bikes, but this car almost gets the same gas mileage, and to be honest, it is much safer.


http://social.ford.com/your-stories/...-ive-ever-had/

Last edited by JimsterG; 02-23-2012 at 05:12 PM. Reason: Forgot to say
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Old 02-24-2012, 10:59 AM   #770
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Quote:
Originally Posted by Zillon View Post
Alright, I'm back.
Clunking/loose feeling with right front has not disappeared, and has even gotten a little more apparent; car now has 2800 miles on it. Tried bringing this up with service writer at 600 miles, he claimed to be unable to duplicate a problem.
Could I get a little help here with getting this at least given a more serious look? I'm starting to lose faith in this car and the dealer network.
Hey Zillon,

Oh no! Let me help with turning this into the great experience you desire. Send me a PM with the VIN, current mileage, as well as your personal and dealer contact. I'll have the Customer Service Manager review your case.

Quote:
Originally Posted by gtncpa View Post
Mine has been looked at too. I just got it back yesterday. They did a TSB for it and it still makes a clunk.
Hi gtncpa,

Awesome to learn! Enjoy your Focus and let me know if I can be of further assistance.

Quote:
Originally Posted by jbicknell View Post
I purchased my 2012 ford focus se in October 2011 and on 20 December 2011 with 5400 miles I took it to the dealer with harsh vibrations and erratic shifting. I was told the transmission was leaking fluid and that one of the clutches needed to be replaced with the seals. ..... I wonder how many days they will keep it this time.
Hello jbicknell

to the forum!

I'll be more than happy to help you with that concern. Can you also send me a PM with the VIN, current mileage, your personal and dealer contact info. The Customer Service Manager in your area will be able to assist.

Quote:
Originally Posted by JimsterG View Post
I have not enjoyed driving in the mountains so much since I had my last motorcycle. I still love bikes, but this car almost gets the same gas mileage, and to be honest, it is much safer.
http://social.ford.com/your-stories/...-ive-ever-had/
Hey JimsterG,

What an AWESOME post! I shared with my team mates and we loved it! Thank you for your loyalty to Ford Motor Company, we're looking forward to many more years together.

Take care everyone and have a relaxing weekend!

Noemi
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