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Old 02-17-2012, 10:40 AM   #751
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Quote:
Originally Posted by csvt2060 View Post
I appreciate the offer, it's been confirmed that the GPS module is dead. It continues to happen every time I connect to SYNC services. I don't have time right now to have the dealer tear into it again. As a matter of fact, I have a list of about 6 items right now for the dealer to look at including a oil leak around the valve cover, rattle in the rear door panel, washer fluid sensor not working, rear camera error even though I don't have a rear camera, creak in front suspension, oil change alert not working.

On another note, it seems like I have been wasting my time PM'ing FordCustomerService because when they are backed into a corner with real facts they choose not to respond. It's time to be more transparent with customers and stop the canned responses to something we know is engineered and designed wrong. We need to work together and resolve these lingering issues and make this car what it should of been in the first place. I PM'd them over a week ago, with strong facts backing up my issue and low and behold no response, and this isn't the first time.
I'll get in contact with my partner, Noemi. I assume that's who you were private messaging with, right?

Jaclyn
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Old 02-17-2012, 11:08 AM   #752
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It's either Noemi or Natasha
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Old 02-17-2012, 01:44 PM   #753
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don't know about the problems of the early production cars. I bought a 5 door SEL with no other options but a moonroof that was built in late January. I skipped the MyFord Touch because I would really not use it. The standard SEL interface works good for me. The transmission is great on this car, because it is so versatile compared to an old school automatic. No shudders, or sloppy gear changes. I enjoy putting it in S mode on mountain drives and going thru the gears myself without the hassle of a clutch. I also give a big thumbs up to the ambient lighting and the 6 speaker sound system. ....... My car is pretty new yet and has only about 4000 miles so far (I commute a long distance)but no flaws or problems have shown up that would require any sort of service.
Hi JimsterG,

Welcome to the forum and CONGRATS on your new Focus!

I appreciate your comments. Have you considered writing your accolades on Social.Ford.com? Our engineers and fellow family members enjoy reading praises about the Focus. Check it out when you have a moment and post your comments on the site.

Quote:
Originally Posted by csvt2060 View Post
........ As a matter of fact, I have a list of about 6 items right now for the dealer to look at including a oil leak around the valve cover, rattle in the rear door panel, washer fluid sensor not working, rear camera error even though I don't have a rear camera, creak in front suspension, oil change alert not working.
On another note, it seems like I have been wasting my time PM'ing FordCustomerService because when they are backed into a corner with real facts they choose not to respond. .........
Hi CSVT2060;

I'm sorry to learn of your multiple concerns. I believe I reached out to you on another thread requesting details so I can begin the process of escalating your case to the Customer Service Manager. I've not received your into as of yet, so please send me a PM with the VIN, current mileage, as well as your personal and dealer contact info, and I'll make sure to request assistance. When you send the information, can you also provide details of the 6 items you are referring to in your post? Thanks

I apologize for the delay in my response. Due to the detailed nature of your questions, it takes me a bit of time to fully research my resources. I have reached out to the Brand Manger in order to assure a full and complete response to your question and will reply as soon as I receive the info.

I will be on the lookout for your PM and appreciate your patience.

Thanks,

Noemi
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Old 02-17-2012, 04:18 PM   #754
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I am not asking for an escalation at this point. As I said I have not had the time for the dealer to look at these items yet.

I was more concerned why I was not getting a response to my PM last week and didn't even receive a read message reply. Since I now know you are working on it, thank you for working on the response.
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Old 02-17-2012, 05:33 PM   #755
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I will do that!!!
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Old 02-20-2012, 01:58 PM   #756
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Quote:
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I am not asking for an escalation at this point. As I said I have not had the time for the dealer to look at these items yet.
I was more concerned why I was not getting a response to my PM last week and didn't even receive a read message reply. Since I now know you are working on it, thank you for working on the response.
Hi csvt2060,

No problem! The offer is available if you desire assistance.

Quote:
Originally Posted by JimsterG View Post
I will do that!!!
Hello JimsterG,

Love the enthusiastic response! If possible, send me a link of your post.

Take care!

Noemi
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Old 02-20-2012, 02:25 PM   #757
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Since my post about the 4th gear shudder, I spent time in the hills and twisties here, and determined 2nd and 6th gear are also affected slightly by the shudder issue (could not determine before).

It appears a clutch problem with those gears.

Trying to setup an app't with my dealer, but seem to be playing phone tag with them, and the contact Noemi had call me.

Anyway, I'm glad I took the time to let the other gears show the issue as well. Was flummoxed that it appeared 4th gear was the only one affected. Now I feel better that it seems a clutch issue with 2nd, 4th, and 6th.

We'll all get on the same page soon, I'm sure...
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Old 02-20-2012, 09:20 PM   #758
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To jerry1, for whatever it's worth, I bought a 2012 SE 5-door with 5-speed manual and sport package. I now have nearly 16,000 miles, and have yet to take it to the dealer for any service other than oil changes and tire rotation. I'm very pleased overall...and BTW, I've averaged 35.2 MPG over that time.
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Old 02-21-2012, 02:02 PM   #759
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Since my post about the 4th gear shudder, I spent time in the hills and twisties here, and determined 2nd and 6th gear a also affected slightly by the shudder issue (could not determine before).
Trying to setup an app't with my dealer, but seem to be playing phone tag with them, and the contact Noemi had call me.
We'll all get on the same page soon, I'm sure...
Hey r1derbike,

Glad the Customer Service Manager is assisting you. As soon as you can, please attempt to make an appointment with the dealer so that the concern is addressed and repaired.

Thanks,

Noemi
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Old 02-21-2012, 07:32 PM   #760
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after 4000 miles mine still does it.
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