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MK3 TSB, Recall & Problems Archive The place to chat about TSB and Known Issues for the 2012 Focus.

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Old 01-08-2012, 01:29 AM   #611
6769MOPARS
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Quote:
Originally Posted by Obiwang View Post
I desperately want to love my new 2012 Focus, but I'm having the same problems as other posters in this forum.

The car now has ~1100mi on it, and it's having the strange shifting timing issues, lack of acceleration at times, and the grinding/rattling noise immediately after shifting at low gears.

Sometimes on quicker accelerations, it feels like it revs well beyond the point where it should have shifted, with an accompanying lack of power. Then, it lurches after finding the next gear, and sometimes even seems to switch the next higher gear almost immediately (double lurch).

The rattling/grinding noise around the front left was not noticeable for the first 800 or so miles on the car, but now I hear it when shifting out of 1st into 2nd, and maybe from 2nd into 3rd. It only lasts briefly, but it's not a sound I want a new car making.

It's not all complaints - at higher gears the car is a smooth ride, has good handling, and buttery smooth shifting.

I will PM the info to Natasha/Noemi to see if they can proactively get me some help at my dealership before I go there. I'm worried that this terrible dealership will waste as much of my time on the repair as they did on their shamefully botched attempt at swindling me into buying a car that I did not want (another story for another time - I ended up purchasing from another dealership), but they are the nearest to me and hopefully their service is more respectable than their sales. I don't want to go there only to have them tell me that it's normal or that I just need to wait.
Have you had the PCM/TCM TSB applied to your car? What is your build date?
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Old 01-08-2012, 01:59 AM   #612
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Thanks for the quick reply!

Look like a 9/15/2011 build date

I don't know if the TSB was applied prior to my purchase (probably not), but I have not had it done. I wanted to contact the service reps on this forum first since it seems like they have a knack for getting things done with the dealers. I didn't want to spend hours at the dealership only to have them tell me that 'there's nothing wrong, you just need to break it in, give it time, let us know if it keeps happening, etc.' while the issues are to be well documented by multiple users in these forums.

Any extra advice is greatly appreciated.
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Old 01-08-2012, 02:06 AM   #613
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Quote:
Originally Posted by Obiwang View Post
Thanks for the quick reply!

Look like a 9/15/2011 build date

I don't know if the TSB was applied prior to my purchase (probably not), but I have not had it done. I wanted to contact the service reps on this forum first since it seems like they have a knack for getting things done with the dealers. I didn't want to spend hours at the dealership only to have them tell me that 'there's nothing wrong, you just need to break it in, give it time, let us know if it keeps happening, etc.' while the issues are to be well documented by multiple users in these forums.

Any extra advice is greatly appreciated.
With that build date, it should have the most up to date software on it and the TSB should be unnecessary. It sure sounds like you have a valid problem that should be addressed, esp. since you have already driven 1100 miles.

I would take it in to a dealer you trust and go for a drive with the service manager or his best tech. Another possibility would be to take one of us who lives in your area for a ride in order to compare your car to ours. Like I said, my wife's car has 2300 miles, was built August 9 and has the DCT TSB applied to it. If there was the slightest problem, I would hear about it every day until it was fixed. To tell you the truth, I do not feel any difference in the way it shifts now versus before the TSB was applied. Of course, I hardly ever drive it. However, I can tell you that I have never experienced any shudder and that it shifts very smoothly and as I expect.

I'm not sure where you live, but I think that if you asked for recommendations re good service, you would get several recommendations here.

I have developed a very good relationship with a specific service advisor and a tech at my dealership - I've been using them for 9 years - it makes all the difference when I can call the tech on his cell and discuss what needs to be done and the pros and cons.
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Old 01-08-2012, 02:16 AM   #614
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@Obiwang. Another thought. How does the car behave when you drive it in "S" mode? Or when you select gears using +/- yourself?
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Old 01-08-2012, 11:31 AM   #615
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Quote:
Originally Posted by 6769MOPARS View Post
@Obiwang. Another thought. How does the car behave when you drive it in "S" mode? Or when you select gears using +/- yourself?
Good thought - I will explore S mode more today.

I haven't used the mode much because until i read some of these postings I was actually confused by how to use the mode. Specifically, I wasn't sure whether letting it do the shifting itself (not pushing the buttons to change the gears) was defeating the purpose of the mode, or it was suppose to handle differently using the automatic S.

I have played with shifting using the buttons, and I can't say that I'm too impressed. Although I've discovered that it will certainly let you downshift at inappropriate rpms (haha, oops), I've found the upshifting to be quite unresponsive. Sometimes it takes a second or two to shift after I've pressed the button, which had lead me to think that it's really just a decoy button for me to press while it shifts automatically.
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Old 01-08-2012, 11:40 AM   #616
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If that's the case, then perhaps you could use a reflash from a dealer.
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Old 01-09-2012, 03:19 PM   #617
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Quote:
Originally Posted by ZenFocus View Post
I just brought the focus SE hatch base last week and was quite happy and impressed with the ride, handling, style, interior, and mpg thus far. After reading all the posts on this topic, I have to admit to feeling very uneasy about the transmission shudder that a lot of owners have reported and worst is that the dealers are not receptive to their concerns and get into the habit of brushing off these poor customers who have suffered a lot of anxieties, many sleepness nights, and a worrying car resale value that is plummeting.
Fortunately for me, my car has the built date Nov 2011 and I have not encounter this drivability problem. I suspect that my tranny has all the latest software flashed. I am keeping my fingers crossed and just like all of you with this issue will have to live with future anxieties. Now on to the transmission.
Now that I own the focus, the ride, handling, refinemet, quietness is almost on par w/VW GTI and for almost $9K cheaper. I took advantage of Ford $3000K incentive (cash back, finance bonus, trade) and got the dealer to sell the car at cost to bring the total to $16,400 + tax/license. An added bonus is the DCT that allows the car to manually change gears automatically with the added benefit of getting good mpg.
Hi ZenFocus,

Welcome to the Forum and congratulations on your Focus!

No need to fear, enjoy your Focus. Ford has striven to address the concerns with the updates as needed and educating our Ford family members about the PowerShift Transmission. If anyone has concerns not properly addressed by the dealership, I will be very happy to address and present their case to the regional Customer Service Manager in their area.

Quote:
Originally Posted by rm16e01 View Post
I just wanted to let Focus owner know to beware of front end collisions, I bought a 2012 ford focus back in the beginning of May, I really did love the drive and feel of the car, however a week ago I ran into a median that was the size of a curb, I was going no more then 10mph as a result the engine mounts broke and the engine came off the car. My insurance company is now going to total the car and I have to worry about trying to buy a new one and possibly having to pay more money, for a different car.
Hi Rm16e01,

Sorry about your Focus, however, happy that you are unharmed. I hope this does not mar your relationship with Ford Motor Company and you will still consider remaining a member with our Family.

Quote:
Originally Posted by Obiwang View Post
I desperately want to love my new 2012 Focus, but I'm having the same problems as other posters in this forum.
The car now has ~1100mi on it, and it's having the strange shifting timing issues, lack of acceleration at times, and the grinding/rattling noise immediately after shifting at low gears.
Sometimes on quicker accelerations, it feels like it revs well beyond the point where it should have shifted, with an accompanying lack of power. Then, it lurches after finding the next gear, and sometimes even seems to switch the next higher gear almost immediately (double lurch).
I will PM the info to Natasha/Noemi to see if they can proactively get me some help at my dealership before I go there.
Quote:
Originally Posted by Obiwang View Post
Look like a 9/15/2011 build date
I don't know if the TSB was applied prior to my purchase (probably not), but I have not had it done. I wanted to contact the service reps on this forum first since it seems like they have a knack for getting things done with the dealers.
Hi Obiwang,

I will await your PM. Please provide your VIN, current mileage, personal contact info and dealer info. At the same time, make an appointment with the dealer, as the regional Customer Service Representative will contact them concerning your case.

Quote:
Originally Posted by Obiwang View Post
Good thought - I will explore S mode more today.
I haven't used the mode much because until i read some of these postings I was actually confused by how to use the mode. Specifically, I wasn't sure whether letting it do the shifting itself (not pushing the buttons to change the gears) was defeating the purpose of the mode, or it was suppose to handle differently using the automatic S.
Here's some literature on the PowerShift w/SelectShift feature.

The SelectShift feature allows the driver to change gears by pressing the plus button to upshift or pressing the minus button to downshift. Drivers are prevented from downshifting too fast and causing damage from over-revving by the PowerShift computer. When in the Sport Mode, the Focus shift timings are changed for a quicker acceleration.

Have a GREAT day everyone!

Noemi
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Old 01-11-2012, 06:43 AM   #618
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Allow me to give a little warning to everyone here posting about transmission problems, and being contacted by the lurking Ford rep here. At first I thought, "Wow... Ford really cares by contacting me based off my posts here".

And maybe that is still true. I don't know. What I do know is that the Ford rep here took ALL MY COMMENTS and forwarded them to the Service Manager from the dealership I bought my car. Without doing ANY editing.

In my post I had complained - without naming the person or dealership - about the lack of concern the manager showed about the issue when I took the car in.

I finally took it in this past Monday and he was obviously really miffed about the whole thing. He took the time to show me the entire e-mail from Naomi here on the website. Which of course detailed my disappointment in his attitude. All of which I had been intentionally vague about here online. But now, thanks to Naomi -or her manager - the whole thing blew up on me.

When I came to pick up the car, he made the extra effort to put on his glasses, and run his finger under the line and read aloud my comments.

Okay... fine. I looked at him wondering how much this must have been eating at him. And if he agonized over whether he should do it or not. But did he apologize or try to explain his attitude? No.

Without batting an eye I asked him "How long have you been here at this dealership?" And he replied with pride, leading me to believe he was oblivious to a point I was trying to make - which I then dropped.

So. In my opinion, this was VERY POORLY thought out (if at all) by Naomi, and handled poorly by the Service Dept. Manager.

In the end - the answer to my transmission problems was... "Here is a July 2011 Ford notice to dealers about the new transmission..." "...and Green Clutches..." "...etc, etc,etc".

The answer - THIS IS NORMAL. GET USED TO IT. Huh. I've got 4,000+ miles and it still makes a sound like rocks in a blender when shifting from first to second. The shudder is gone though. So I'm supposed to live with the unusual sound.To me, if this is truly the case, Ford should make sure the dealer network informs EVERY CUSTOMER when they buy the 2012 Focus, so they won't have the Service department chasing rabbits. But then, they probably wouldn't sell as many of these cars.

In closing, I'd like to say that I really do LOVE my 2012 focus. I'll keep my fingers crossed that this isn't a con job by Ford. My only saving grace is I bought the extended 150,000 mile warranty.
Murphy
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Old 01-11-2012, 07:57 AM   #619
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What I do know is that the Ford rep here took ALL MY COMMENTS and forwarded them to the Service Manager from the dealership I bought my car. Without doing ANY editing.
Lol. That is jacked up. Nice job Ford rep. I hope you have another dealership close by.
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Old 01-11-2012, 08:23 AM   #620
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I know because I wrote one complaining to the rep on here saying all kinda things about the dealership being ridiculous and all that and it was sent to them lol. Oh well.
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