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Old 11-21-2011, 08:32 PM   #511
whynotthinkwhynot
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To PM Natasha, click on Ford Customer Service in the upper left hand corner of her post window. That will drop down a menu, and the 3rd option will be to send a private message to Ford Customer Service. Click on that, and you should be good to go.
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Old 11-22-2011, 09:35 AM   #512
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i think i fixed the message part. /thanks
No problem! Glad you got it working.

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To PM Natasha, click on Ford Customer Service in the upper left hand corner of her post window. That will drop down a menu, and the 3rd option will be to send a private message to Ford Customer Service. Click on that, and you should be good to go.
Thanks!

~Natasha
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Old 11-22-2011, 09:47 AM   #513
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Page 275 of the owners manual says that the car has grade assist My dealer says it does not who is right. I know that on my car it does not work. The grade assist lamp does light during a lamp test
Grade assist is not installed on the Select Shift equipped cars. The grade assist button is located in the same place as the S shift buttons on the shift lever.
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Old 11-22-2011, 10:02 AM   #514
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Hi Jellman123,

Thanks for the good news of your transmission improving dramatically. I'm here if you need any help later on down the road.

~Natasha
I have an October SEL with about 800 miles on it. My shifts have been smooth and my Select Shift is positive and very much fun on my twisty road with several one-lane bridges (downshift time). The other day, however, I was in the left lane on a four-lane surface street and saw a long string of cars getting into a left turn lane too short for the number of cars, and the woman in front of me was going to partly block my lane. I slowed to let the lane to my right clear and was going about 10 mph when it did. When I accelerated to go around the woman blocking my lane, the engine revved to about 45k, like it was in neutral, then caught (smoothly, no clunk) and off I went. My car is a post 8/12/11 car, of course, and I'll mention this to my dealer when I go in today for my MFT lesson, but your opinion would be appreciated. Thanks.
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Old 11-22-2011, 10:09 AM   #515
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I think we are confusing two different things. There is Hill Assist and Grade Assist. Hill Assist helps when you stop on a hill and go to restart. Since the dual clutch is not a true automatic it will roll back on a hill. The Hill Assist holds the car in place and gives you 2 to 3 seconds to get your foot off the brake and onto the gas.

"Grade Assist" is to help you go down hills.

Page 275
Grade Assist
(Drive) with Overdrive Cancel/Grade Assist
Pressing the transmission control
switch on the side of the gearshift
lever activates overdrive cancel and
grade assist.

Page 277
Hill start assist (HSA) system (if equipped)
The hill start assist (HSA) system makes it easier to pull away when the
vehicle is on a slope without the need to use the parking brake. When
HSA is active, the vehicle will remain stationary on the slope for two to
three seconds after you release the brake pedal. During this time, you
have time to move your foot from the brake to the accelerator pedal and
pull away. The brakes are released automatically once the engine has
developed sufficient drive to prevent the vehicle from rolling down the
slope. This is an advantage when pulling away on a slope, (for example,
from a car park ramp,
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Old 11-22-2011, 11:04 AM   #516
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My Question was about grade assist
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Old 11-22-2011, 12:25 PM   #517
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Quote:
Originally Posted by flingwing1969 View Post
I slowed to let the lane to my right clear and was going about 10 mph when it did. When I accelerated to go around the woman blocking my lane, the engine revved to about 45k, like it was in neutral, then caught (smoothly, no clunk) and off I went. My car is a post 8/12/11 car, of course, and I'll mention this to my dealer when I go in today for my MFT lesson, but your opinion would be appreciated. Thanks.
Hey flingwing1969,

You definitely have the right idea of mentioning it to your dealer. Let me know what they say.

~Natasha
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Old 11-23-2011, 10:05 AM   #518
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2012 Ford Focus transmission problem

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Originally Posted by FordCustomerService View Post
Hi gpinnell,

Welcome to the forum! Scheduling an appointment with the dealer is the perfect first step. Please PM me your info as well (VIN, contact information, mileage, & servicing dealer name/state) and I'll help.

I look forward to hearing from you.

~Natasha
Natasha: Went to the dealer. They checked out the vehicle and explained a bit more about how this transmission works to me. Got the following reply. "Test drove vehicle several times. Unable to duplicate customer concern. Checked with Ford for TSB/SSM related and found none that apply". Ok, I will give it a bit more time but how is Ford is not aware of this issue when we are talking about it on this forum and I have other Focus owners in the Saginaw area who are telling me about the same issue with theirs. Really? Isn't this what is called "head in the sand?" I will give the car some more time to "break in" the transmission. Thanks! Greg
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Old 11-23-2011, 11:45 AM   #519
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Natasha: Went to the dealer. They checked out the vehicle and explained a bit more about how this transmission works to me. Got the following reply. "Test drove vehicle several times. Unable to duplicate customer concern.
Hey Greg,

Thanks for the update! I'm glad they took the time to explain the transmission operation, as it is different from basic transmissions. Please keep me updated on your break-in process, as that has resolved most initial concerns. If you continue to have issues, please PM me your contact info (name/phone number) and I will escalate your situation.

~Natasha
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Old 11-23-2011, 01:21 PM   #520
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Mileage

I have a 2012 Focus Titanium that I bought in August and I haven't really had any issues. After hearing about all the transmission issues people are having, I did take it back to the dealership and have them look at and reprogram the transmission. It now works great! The one thing I noticed is that my mileage doesn't seem to be as good as advertised. It is averaging 31.2mpg and the best I have ever gotten was 35.3mpg with all interstate driving. I'm wondering what kind of mileage is everyone else getting?
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