Issues with new 2012 Ford Focus - Page 5 - Ford Focus Forum, Ford Focus ST Forum
Ford Focus Forum
HomeContact UsAbout UsGalleryDiscussion ForumsMarketplace


Go Back   Ford Focus Forum, Ford Focus ST Forum > Ford Focus Third Generation > MK3 TSB, Recall & Problems Archive

MK3 TSB, Recall & Problems Archive The place to chat about TSB and Known Issues for the 2012 Focus.

Search This Forum | Image Search | Advanced Search    
Ford Focus Tire & Wheels FocusFanatics Merchandise

Reply
 
Thread Tools Display Modes
Old 07-29-2011, 01:13 PM   #41
FordService
Official Ford Rep
 
FordService's Avatar
 
Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 4,456
Points 3,219, Level 35
Points: 3,219, Level: 35 Points: 3,219, Level: 35 Points: 3,219, Level: 35
Level Up 13% Completed
Level up: 13% Level up: 13% Level up: 13%
Forum Activity 22%
Activity: 22% Activity: 22% Activity: 22%
FF Reputation: 18 FordService Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by IMACHU View Post
Same issue here with wife's focus 8000 miles on it and still has this transmission issue. I guess we have to wait for the tsb,s to come out so Ford will look into it more..it,s not a break in issue at 8000 miles!
Hi IMACHU,

I responded in your A/C thread, but I wanted to make sure you saw it. Please mention your transmission issue if you choose to PM me for assistance, so I can help with that as well.

~Natasha
__________________
FORD SERVICE

p: 800.392.FORD
t: @FordService @FordFocus @Ford
f: facebook.com/FordServiceUS facebook.com/FordFocus

M - F 11 a.m. - 8 p.m. ET | Send a PM? Pls allow 2 business days for reply
FordService is offline  
    Reply With Quote Quick reply to this message
Sponsored Links
Advertisement
 
Old 07-29-2011, 06:08 PM   #42
IowannaLuvMyFocus
Focus Rookie
 
Join Date: Jul 2011
Fan#: 88313
Location: Center Point, IA
What I Drive: Silver 2012 Focus

Posts: 2
FF Reputation: 1 IowannaLuvMyFocus Good Standing Member
Buy-Sell-Trade Rating: (0)
Frustrated with Transmission issues

I'm somewhat glad to see I'm not the only one experiencing issues with the Focus. I love the car, except for the darned transmission issues.

I bought my 2012 Focus SE hatchback at the end of April. Around the 8000 mile mark, at the beginning of July I had a major problem. When taking off from a stop, the car would accelerate to around 8-10 mph, then when it should upshift, it would act like it's in nuetral. After a couple of seconds, it would clunk into gear hard. This was very bad when it first happened because I was turning left in front of oncoming traffic. That 2 second pause almost got me rear-ended! I got turned around and back to my parking lot, but then couldn't put the car in reverse to back into a parking spot in anticipation of the tow truck. The shifter would move to R, but the engine would rev like it's in neutral. The check engine light came on while I was limping back to the parking lot as well.
I called For roadside assistance and they were very helpful, getting a tow truck on the way and calling a dealership nearby. I live in Iowa, and was in Minneapolis, MN for work, so I wasn't familiar with any dealerships.
They got my car in the next day and told me it was done that afternoon. I came to pick it up and the check engine light was lit. I went back inside and told them, and they said "the technician must not have cleared that" They cleared it and I drove away thinking it was done. They had reprogrammed the computerized clutch controls.
Unfortunately, the next morning, the car did the same thing, first gear fine, then upshifts to neutral and then drops into gear hard. No reverse. I called the dealer and took it back in. They arranged another rental car, and kept my car for two weeks waiting for parts. After the two weeks they gave the car back and I drove it home to Iowa (275 miles) on July 22nd.
On this drive home I noticed a significant shudder during shifting, and the engine acting like it wants to stall at low speeds. Also, some periodic jerking at 70 mph on the interstate that had never occurred before.
I figured whatever new parts (several transmission and clutch components) they had installed needed to break in. The car sat idle most of last week.
I had to drive another 300 mile round trip for work within Iowa yesterday. The car is still shaking and shuddering periodically, and doesn't go into reverse easily. It sort of thumps into reverse. I am concerned for my safety continuing to drive this car when this is happening.
I stopped the dealer I bought it from yesterday, on my way home from the 300 mile round trip. The service manager was gone, so they told me to call him today. When I called, I was told he didn't know of any such issue, but would look into it. He didn't believe he'd be able to arrange a loaner while they looked into my problem, and couldn't get my car in for service until the middle of next week at the earliest. I have to drive to Minneapolis again on Monday. I have already been without my new car for 16 days of the 90 days I've owned it. This is quite frustrating!

I love Ford vehicles. The Focus is the 5th new Ford I've bought, and I've also had 2 used Fords. I've never had such trouble, and I hope this isn't a sign of how Ford is doing business these days. As my handle says, I want to love my Focus, but....
IowannaLuvMyFocus is offline  
    Reply With Quote Quick reply to this message
Old 07-29-2011, 09:41 PM   #43
jsmichael
Focus Enthusiast
 
jsmichael's Avatar
 
Join Date: Dec 2008
Fan#: 61254
Location: SW Michigan, United States
What I Drive: 2012 Kona Blue Focus SE Sport

Posts: 64
FF Reputation: 1 jsmichael Good Standing Member
Buy-Sell-Trade Rating: (0)
As with purchasing a x.0 version of a piece of software, there is also a risk with purchasing an initial release of a redesigned vehicle like the 2012 Focus.

Back in January 2008 I purchased a 2008 Super Duty pickup truck with the new 6.4L Power Stroke diesel engine (this engine was made by Navistar; the new 6.7L PSD is made by Ford). Some of the guys who purchased the earlier trucks (Job 1 and 2) starting in spring 2007 had more issues to contend with on average compared to guys like me who purchased Job 3 trucks.

Ford provided new programming over time as things panned out with the new engine. Note that the 6.4L PSD was the most tested engine to date, but for whatever reason, once the engine was being used by thousands of pickup truck owners, new issues arose that the Ford engineers didn't see during their extensive testing period. I guess that shows that while controlled testing is good for many things, there's nothing like real world testing to really hash out problems.

My point in all of this is that there is going to be some "growing pains" with this new Focus and tranny. I know that's not what people who shelled out good money for the vehicle want to hear, but that's what I'm thinking.

Another thing to keep in mind is that we don't know how many 2012 Focuses have been sold compared to how many 2012 Focuses are actually experiencing these tranny problems. Historically, you'll see reports of problems for anything posted on the Internet, but you don't see much of the good reports.

I understand what people are talking about when they're describing the tranny issues in their 2012 Focus. My 2012 Focus has about 1200 miles now (mostly highway) and also has experienced some of the reported problems, although not to an intolerable degree.

I'm confident that given some time of having the 2012 Focus run in the real world, the Ford engineers will be able to solve some, if not all, of these transmission problems. Just as I've had the PCM in my truck reprogrammed a few times to address specific issues with the engine, I'm pretty sure that Ford will also come out with some reprogramming to address the transmission issues. Note that once Ford identifies a possible programming fix to these problems, they will take some time to test them before making them available to Ford dealerships nationwide.

Keep the faith, people. Ford is not just going to sweep this problem under the rug since it's not in their best interest to do so.

Last edited by jsmichael; 07-29-2011 at 09:45 PM. Reason: mispelled word
jsmichael is offline  
    Reply With Quote Quick reply to this message
Old 07-30-2011, 09:43 PM   #44
sirhawkeye
Focus Enthusiast
 
Join Date: Feb 2011
Fan#: 83605
Location: Northern, IL
What I Drive: 2012 Focus SE Ingot Silver HB

Posts: 324
FF Reputation: 1 sirhawkeye Good Standing Member
Buy-Sell-Trade Rating: (0)
You're not alone. Mine does this too. Did it ever since having 13 miles on it. Now it has close to 500. Mine also has developed this moaning/whine noise that occurs after exceeding 30 mph. It's always actually done that, but was told today by a tech (not a trans tech, though) that it is more than likely a trnasmission problem, and may be a simple re-programming fix.

At least, if shuttering what the only thing it was doing, it may just need to be reprogrammed, which I've read a few stories (of people having to do) online.

Anyway, I'd just take it back to the dealer and explain to them, and have a tech look at it. I will note this: you need to have a Ford certified trans tech look at it, not just anybody because it could actually affect your warranty, which is what my dealer told me. Most dealerships have certain people specialized to work on trannys, and they should be the only people performing anything relating to the transmission.

What I've also noticed with mine is that it seems to run through 2nd gear real quick. That, and I seem to hear excessive noise when it's shifting (not so much a constant noise when shifting, but more like a grinding noise like the clutches aren't engagin/disengaging completely). So, from my perspective, it seems like the car's already in 4th gear by the time it hits 30-40 mph, which might be normal, but it doesn't seem normal (or feel normal) to me. And at around 65mph, the 2012 likes to run at around 2500-2600 RPM. My 2010 Focus would only do about 2300-2400 at 70 mph, and that one had less horse power and less torque, so this is another indicater to me that something might be wrong.

But anyway, you're not alone. There are at least a few of us out there with trans problems. Hopefully Ford has a recall for this issue (it would still be covered under warranty regardless) but over time, if not treated, it could cause serious problems for when the warranty period runs out.
sirhawkeye is offline  
    Reply With Quote Quick reply to this message
Old 07-30-2011, 09:54 PM   #45
sirhawkeye
Focus Enthusiast
 
Join Date: Feb 2011
Fan#: 83605
Location: Northern, IL
What I Drive: 2012 Focus SE Ingot Silver HB

Posts: 324
FF Reputation: 1 sirhawkeye Good Standing Member
Buy-Sell-Trade Rating: (0)
I will say this, though: I was very confident in Ford vehicles. They have saved my life a few times, and I am grateful for that, especially to the engineers working for Ford. But to have a vehicle with problems like this I feel is unacceptable. If this was a $5000 car, I probably wouldn't have cared as much, but I mean for a $21,000 vehicle to have these types of problems right off the lot is unacceptable in my mind.

My biggest concern is what will happen AFTER the powertrain warranty runs out. My gut feeling says that this car is going to be nothing but problems. I've had 3 Focuses now, all with no major issues (I think the most major issue was one of them need a brake job right after delivery--but that was address in a timely and efficient manner).

I think Ford needs to listen to the customers who are paying their paychecks, and get these problems addressed. I've been to the dealer about 4 times now, (twice to the same dealer) without much luck. Now, I'm going back for the FIFTH time to see the trans specialist at my local dealer. If this isn't resolved after this visit, I"mg going to be contact some people real soon. I don't expect overnight miracles, but every dealer says "Oh maybe it's the wheels or brakes..." Yes, I've been told that 3 times, and each time after diagnosis they come back and sayd "Well, it wasn't the tires or brakes..." I could have told them that, seeing that I tried an another set of wheels (tires/rims) on the car, and it still makes the same noises, so it's definitately not a tire problem for me. This more or less has just become frustrating and a waste of my time. I probably should have just went with my instinct and gotten a Honda, which I almost did.
sirhawkeye is offline  
    Reply With Quote Quick reply to this message
Old 07-30-2011, 10:53 PM   #46
whynotthinkwhynot
Captain TMI
 
whynotthinkwhynot's Avatar
 
Join Date: Jan 2005
Fan#: 18416
Location: the armpit of TN, Memphis, TN
What I Drive: 05 ZXW; 02 Windstar; 13 C-Max SEL

Posts: 20,219
Points 27,353, Level 98
Points: 27,353, Level: 98 Points: 27,353, Level: 98 Points: 27,353, Level: 98
Level Up 1% Completed
Level up: 1% Level up: 1% Level up: 1%
Forum Activity 17%
Activity: 17% Activity: 17% Activity: 17%
FF Reputation: 270 whynotthinkwhynot Outstanding Standing Member whynotthinkwhynot Outstanding Standing Member whynotthinkwhynot Outstanding Standing Member
Buy-Sell-Trade Rating: (1)
Iwannaluvmyfocus: I'm sure that Natasha will help you get your issue resolved.

Sirhawkeye: If there's a manufacturing problem on a good number of vehicles let's hope that Ford does come through in the end to extend the warranty on affected transmissions.
__________________
Be eclectic.
---The Complete How-To Archive--

Moderating everything now, let me know if I can help.

Quote:
Originally Posted by the user formerly known as ZX3_Chick View Post
You're special aren't you.
whynotthinkwhynot is offline  
    Reply With Quote Quick reply to this message
Old 07-31-2011, 12:09 AM   #47
sirhawkeye
Focus Enthusiast
 
Join Date: Feb 2011
Fan#: 83605
Location: Northern, IL
What I Drive: 2012 Focus SE Ingot Silver HB

Posts: 324
FF Reputation: 1 sirhawkeye Good Standing Member
Buy-Sell-Trade Rating: (0)
I would hope that Ford would do something with the trans warranty. Or at least, give me 5yrs/60,000 miles on the replacement tranny (if they have to replace it). Not a big deal since my car only has 400 miles on it. An extra 1k miles isn't going to make or break it, but they should compensate the customers with bad transmissions with something even just extending it to 75k and 6 years would be fine with me.

I just want the car to work as it should, for I need to start driving it places (business trips).

I just hope the trans tech can figure out what the noise is and hopefully fix it, because everyone I've talked to (and taken the car to) so far is perplexed as to what could cause such a noise (as in, none of them have ever heard a car make this noise before and not be something simple like tires, brakes, or bearings, etc). Because they checked all that today, and couldn't pinpoint the problem---even checked the half-shafts and joints, tierods, etc, and are quite confident it is a trans problem.
sirhawkeye is offline  
    Reply With Quote Quick reply to this message
Old 08-01-2011, 01:12 PM   #48
FordService
Official Ford Rep
 
FordService's Avatar
 
Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 4,456
Points 3,219, Level 35
Points: 3,219, Level: 35 Points: 3,219, Level: 35 Points: 3,219, Level: 35
Level Up 13% Completed
Level up: 13% Level up: 13% Level up: 13%
Forum Activity 22%
Activity: 22% Activity: 22% Activity: 22%
FF Reputation: 18 FordService Great Standing Member
Buy-Sell-Trade Rating: (0)
IowannaLuvMyFocus and sirhawkeye,

I know having these concerns can be frustrating. Please PM me with your VIN, contact information, mileage, & servicing dealer name/state and I will assist with your transmission issues.

jsmichael,

I appreciate your realistic view. You are correct, concerns on this site are not an indication of an issue that affects every Focus. I know it seems like everyone is having the same concern, and while the symptoms may be the same, the causes may be different. The software updates have resolved the shifting differences for most customers, and I am happy to help those who still have concerns. If you need assistance with your Focus, please let me know.

~Natasha
__________________
FORD SERVICE

p: 800.392.FORD
t: @FordService @FordFocus @Ford
f: facebook.com/FordServiceUS facebook.com/FordFocus

M - F 11 a.m. - 8 p.m. ET | Send a PM? Pls allow 2 business days for reply
FordService is offline  
    Reply With Quote Quick reply to this message
Old 08-01-2011, 06:52 PM   #49
sirhawkeye
Focus Enthusiast
 
Join Date: Feb 2011
Fan#: 83605
Location: Northern, IL
What I Drive: 2012 Focus SE Ingot Silver HB

Posts: 324
FF Reputation: 1 sirhawkeye Good Standing Member
Buy-Sell-Trade Rating: (0)
FordCustomerService: Just curious as to what the VIN will do (other than verify that I own the car and that it is not still for sale)?
I will PM you the VIN, but want to know more about who you are (are you from Ford Customer Relations division, or are you a customer service rep trying to keep things cool between customers and Ford? It doesn't really matter to me, but I want to know who I'm really dealing with before I start giving out info.

To re-iterate my anger about this issue with the transmission (at least, everyone thinks that's the problem...) I've been to three dealers (another one today) and nobody seems to know what this noise is. I thought that Ford Dealers have certified techs? The tech there said he wasn't even sure if he could work on the transmission or not because he was not terribly familiar with them? That gives me a lot of confidence in Ford.... their technicians aren't sure if their own car parts are servicable or not.

I will PM the VIN to you either today or tomorrow... whenever I get time.
sirhawkeye is offline  
    Reply With Quote Quick reply to this message
Old 08-01-2011, 07:07 PM   #50
whynotthinkwhynot
Captain TMI
 
whynotthinkwhynot's Avatar
 
Join Date: Jan 2005
Fan#: 18416
Location: the armpit of TN, Memphis, TN
What I Drive: 05 ZXW; 02 Windstar; 13 C-Max SEL

Posts: 20,219
Points 27,353, Level 98
Points: 27,353, Level: 98 Points: 27,353, Level: 98 Points: 27,353, Level: 98
Level Up 1% Completed
Level up: 1% Level up: 1% Level up: 1%
Forum Activity 17%
Activity: 17% Activity: 17% Activity: 17%
FF Reputation: 270 whynotthinkwhynot Outstanding Standing Member whynotthinkwhynot Outstanding Standing Member whynotthinkwhynot Outstanding Standing Member
Buy-Sell-Trade Rating: (1)
<---- Senior site moderator

She's from Ford Corporate, and you're not the first person she's offered to help. If you search for her screen name, you'll find a lot of messages like the one you responded to. Eventually, you'll find where someone has thanked her for her actions with the dealer. You should be able to find a thank-you comment in this thread if I recall correctly. There are 2 others besides Natasha who show up here, but she's been the one on here most frequently in the past few months. One thing you'll never find is a post from her dated on a Saturday or a Sunday.
__________________
Be eclectic.
---The Complete How-To Archive--

Moderating everything now, let me know if I can help.

Quote:
Originally Posted by the user formerly known as ZX3_Chick View Post
You're special aren't you.
whynotthinkwhynot is offline  
    Reply With Quote Quick reply to this message
Reply

Bookmarks & Social Networks

Quick Reply
Message:
Options

Register Now

In order to be able to post messages on the Ford Focus Forum, Ford Focus ST Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:

Log-in

Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Thread Tools
Display Modes

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 12:00 PM.


Copyright 2002-2014 FocusFanatics.com. All Rights Reserved : Privacy Policy : Advertise Information

Focus Fanatics Ford Focus Forum offers many fun ways for you to engage with other Ford Focus Owners from across the world. Whether it be about the aftermarket performance modifications, technical how-to's, European tuned suspension or awesome fuel economy similar to the Cadillac ATS-V, Ford Fusion and Acura TLX. You can find all Ford Focus and Focus ST related information here. Join our Ford Focus discussion forums and chat with local Focus enthusiasts in your area.