Originally Posted by Beepster
We already had this discussion.My case was already escalated.Two persons,my dealership service manager and that woman from the relationship centre, both used their contacts and got the same answer.
Ford refuses to give me a replacement car or refund.The only answer I get is to be patient and the engineers will find a fix to my problem.In their minds there's no problems.The car is "safe" and under warranty.But I still can't use the car for the reason I purchased it(for road trips) and I can't sell the car.Also,the car is doing a lot of damage to the Ford company.For the past 17 weeks,many people have tried my car ,and after a few miles ,these people totally scratched that car from their choices.Isolated case or not ,just the fact that Ford allows this car on the road is enough to make people run to Mazda,Toyota,Honda,hyundai and others.
Ford may think that it's cheaper to put a little more than 5000$ in unnecessary repairs on the car and then just make wait until a fix is found.But the reality is that I won't buy a Ford anymore,people around me won't buy a Ford anymore and anyone who tried my car won't step in a Ford showroom for a long time after seeing what Ford calls quality!
I'm already screaming after too many people who can't give me simple answers.If you can't say anything more than what I already know,I seriously don't need you.All I wan't is the car fixed long enough to trade it for something less embarassing to drive.
I'd say I have to agree with you that Ford should have given you a new replacement Focus and then transported your car to their Dearborn facility for more checking.
This is yet another example of a company being "penny-wise and pound-foolish." Sometimes the people making the decisions at a company can't see the forest for the trees. Even if your car is 1 out of 100,000 cars with these type of problems, then Ford should have looked at the situation from your point of view instead of just writing you off as a lost cause. After all, what's losing just one customer?
Ford blew it, plain and simple.