Issues with new 2012 Ford Focus - Page 24

BigJay · 09-13-2011, 07:00 PM

Will a trip over 150 miles void ur warrenty or something? what will happen? tranny explosion? i realize its not the best place to be but maybe if it explodes they'll give u a new one :P

Beepster · 09-13-2011, 07:07 PM

Quote:

Originally Posted by BigJay

Will a trip over 150 miles void ur warrenty or something? what will happen? tranny explosion? i realize its not the best place to be but maybe if it explodes they'll give u a new one :P

150 miles is the distance between me and my family.At highway speed the car is very noisy between 50 and 80 miles perhour.To make the trip bearable,I put the cruise control at 75MPH with the radio very loud.If I get a speeding ticket ,blaming it on Ford won't get me out of it.Also the vibration and noise means that abnormal wear is created and this will eventually cause serious damage.So to minimize the damages,I set myself this limit.

Neekit · 09-13-2011, 08:15 PM

I have about 6000 miles on the car and since i have had it i have had a few shutters but i think its gone now...other than that i have some stains on my roof from the headliner glue. These are some few miner issues with the car but overall i love the car i think its great. Depending on the price and fuel economy of the ST i might trade this in for it.

csvt2060 · 09-13-2011, 08:24 PM

Beepster, I hope you get everything worked out. There are alot of people here defending Ford, which is their right, but doesn't mean your concerns aren't valid.

I have experienced much of what you have, agree with your concerns and comments. My car has had problems from day 1. I was confident that Ford could resolve the problems, having owned 19 Fords in the past and very minimal problems with Ford. I was one of Ford's biggest fans and supporters, bought 5 new vehicles from them during the last 8 years. Have given them 12-15 referrals of people that have bought Fords from my workplace or friends. All my immediate family drives Fords.

My problem isn't only the actual issues with the car.....it's the way Ford and the dealership has handeled the issues. Other then Natasha (which she only has so much leverage) they have been poor communicators and very slow to come up with real solutions to the problems. What they have tried to fix on the car, they have failed at it, or the car came back in worse condition then it went. They just replaced the headliner for the sunroof adheasive failure and had to gut the interior and take off a door to get it out. What do you know, I go to pick it up tonight, headliner has 2 creases in it, big nice scratch in the door sill, rear dome light will not turn off, and passenger side window (door they took off) doesn't work properly. They have had my car since Thursday and I left it there tonight after they told me the car was ready to pick up. It's been going on for 3 months with unresolved issues on my vehicle, and I have had enough of my time, resources, and stress excerted on this situation.

Anyway, they can say what they want, but they aren't in the same boat. When others have to deal with the poor Ford customer service, and be without their vehicle, maybe their opinions will change.

Beepster · 09-13-2011, 08:54 PM

Quote:

Originally Posted by csvt2060

Beepster, I hope you get everything worked out. There are alot of people here defending Ford, which is their right, but doesn't mean your concerns aren't valid.

I have experienced much of what you have, agree with your concerns and comments. My car has had problems from day 1. I was confident that Ford could resolve the problems, having owned 19 Fords in the past and very minimal problems with Ford. I was one of Ford's biggest fans and supporters, bought 5 new vehicles from them during the last 8 years. Have given them 12-15 referrals of people that have bought Fords from my workplace or friends. All my immediate family drives Fords.

My problem isn't only the actual issues with the car.....it's the way Ford and the dealership has handeled the issues. Other then Natasha (which she only has so much leverage) they have been poor communicators and very slow to come up with real solutions to the problems. What they have tried to fix on the car, they have failed at it, or the car came back in worse condition then it went. They just replaced the headliner for the sunroof adheasive failure and had to gut the interior and take off a door to get it out. What do you know, I go to pick it up tonight, headliner has 2 creases in it, big nice scratch in the door sill, rear dome light will not turn off, and passenger side window (door they took off) doesn't work properly. They have had my car since Thursday and I left it there tonight after they told me the car was ready to pick up. It's been going on for 3 months with unresolved issues on my vehicle, and I have had enough of my time, resources, and stress excerted on this situation.

Anyway, they can say what they want, but they aren't in the same boat. When others have to deal with the poor Ford customer service, and be without their vehicle, maybe their opinions will change.

Funny enough ,I defended Ford for many years.My first car was a brand new 1989 Tempo with a manual transmission.People were laughing at me for buying it,but it was one of the most fuel efficient car I ever had.And other than minor issues,the car was very reliable.After that I had a 1994 Mercury Cougar V8,1996 Explorer and a 2000 Mustang GT with no problems.Then I tried Acura,Nissan and was not impressed.After I went with a Mazda3 and Mazda6 and was very satisfied with the cars and service.I decided to go back to Ford because the Focus was a few thousand dollars cheaper than the Mazda3.But with all the problems I got now ,I totally regret not sticking with Mazda.If Ford had balls like some other car company ,they would have a satisfaction warranty.But they don't ,so I'm prisonner of a car that I can't fully use and that I can't even get rid off.

Thank You Ford,I'll remember that one for a long time!

FordIVTteam · 09-14-2011, 10:12 AM

Quote:

Originally Posted by CourtneyNYC

Well today . . . with the Focus Titanium a mere 3 weeks old . . was my day.

The screen went black for about 5 minutes the other day but a couple restarts and it seemed to work.

Today it locked. I tried shutting off, restarting and so forth but with no success.

I called the dealer and, of course (I suspected this after my earlier nightmare with them) their response was "pull the positive cable off am mess with it". I'm struggling to understand the term "factory trained tech".

The car has been sitting in the drive for an hour and the screen is still active.

Can anyone point me to the "master reset" procedure?

Thanks in advance.

Hi, CourtneyNYC!

I'd like to look into your concern. Please send me a PM with your VIN.

In the meantime, here are the steps for the Master Reset:

MENU > SETTINGS > SYSTEM > MASTER RESET

~Jaclyn

FordCustomerService · 09-14-2011, 10:59 AM

Quote:

Originally Posted by Beepster

Thanks,But I will decline your offer.First because I don't really like to give private info here.And also because Ford is well aware of my problems.

Hi Beepster,

If you do not feel comfortable providing your information, that is fine. If you change your mind, I am here to assist, as BigJay said.

Quote:

Originally Posted by BigJay

Ford customer service is here to help and she may be able to get to the bottom of things

Hey BigJay,

Thank you for vouching for me.

Quote:

Originally Posted by csvt2060

What they have tried to fix on the car, they have failed at it, or the car came back in worse condition then it went. They just replaced the headliner for the sunroof adheasive failure and had to gut the interior and take off a door to get it out.

Hi csvt2060,

I know you have experienced a difficult time as well. I will keep an eye on your case to ensure it is addressed. Thanks for your patience, it is much appreciated!

~Natasha

Beepster · 09-14-2011, 11:32 AM

Quote:

Originally Posted by FordCustomerService

Hi Beepster,

If you do not feel comfortable providing your information, that is fine. If you change your mind, I am here to assist, as BigJay said.

~Natasha

A decision has been made at Ford,and it's not gonna change because you say so.You will ask the same questions the dealership and the Customer Relationship people asked will and get the same thing.Everybody involved in the case are well aware that I'm very pissed off and all say they understand my situation and would feel the same.But as long as Ford's position is to make me wait,I'm stuck and nothing's gonna change until someone sets a deadline.So far there's none.The dealership set one ,but now they are the one struggling to hold their promise and are looking bad.They got a lot to lose.I'm not good publicity and they are well aware of that.So if they can't do nothing ,I'm pretty sure you can't neither.

BigJay · 09-14-2011, 11:58 AM

Quote:

Originally Posted by FordIVTteam

Hi, CourtneyNYC!

I'd like to look into your concern. Please send me a PM with your VIN.

In the meantime, here are the steps for the Master Reset:

MENU > SETTINGS > SYSTEM > MASTER RESET

~Jaclyn

Who is this? a new ford rep person? or a rando asking for ppls vin? Natasha can you verify?