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Old 09-28-2012, 10:53 PM   #1531
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I was looking to buy a new 2012-2013 Focus ATX for my Wife , after reading ALL of this I think I will pass on the Focus

Its been a year now and Ford has not fixed this issue with the trans yet they keep selling them WHY ?

It seems Crystal here (Thank you) gets all your info , passes it on for the Customer to only get blown off by the local rep or service tech , what good is that doing

Cars falling apart
Trans issues BIG TIME
bad or low MPG

Why is this still happening after a year ?

Tom
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Old 09-28-2012, 11:15 PM   #1532
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I bought a loaded Titanium last June. Like a lot of other people I initially had issues with the DCT even in Sport mode. Since I was aware that car functions today are for the most part managed by microprocessors (ergo computers) I wasn't too concerned. I had also figured out that the lazy shifting was associated with programming biased for fuel economy. After a few thousand Kms shifting had improved. But since it still wasn't what I wanted I consulted with the service manager of our local dealer. He had one of his mechanics who had just been to a Ford retraining session work on my DCT. What a difference! Now I would never buy a manual transmission car again. The DCT is now so good that I hardly use the manual shift feature. Fuel efficiency did decrease slightly. But I don't care. In theory the DCT can be programmed to shift any way you want it to. To paraphrase Shakespeare, "The problem appears not be at Dearborn but in the dealers who know not what to do".
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Old 09-29-2012, 05:26 AM   #1533
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I bought a loaded Titanium last June. Like a lot of other people I initially had issues with the DCT even in Sport mode. Since I was aware that car functions today are for the most part managed by microprocessors (ergo computers) I wasn't too concerned. I had also figured out that the lazy shifting was associated with programming biased for fuel economy. After a few thousand Kms shifting had improved. But since it still wasn't what I wanted I consulted with the service manager of our local dealer. He had one of his mechanics who had just been to a Ford retraining session work on my DCT. What a difference! Now I would never buy a manual transmission car again. The DCT is now so good that I hardly use the manual shift feature. Fuel efficiency did decrease slightly. But I don't care. In theory the DCT can be programmed to shift any way you want it to. To paraphrase Shakespeare, "The problem appears not be at Dearborn but in the dealers who know not what to do".
I could not agree with you more. I have always felt if the service technicians were properly trained by Ford to service and program the DCT's instead of randomly replacing parts we wouldn't be reading all these complaints.
I was lucky. My trans acted up at 1700 miles. I had it reprogrammed in May and it hasn't had a problem since.
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Old 09-29-2012, 12:02 PM   #1534
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The auto industry is undergoing a massive technological change in which cars today are fast becoming computers on wheels. The problem is that the service end is still largely made up of flat rate mechanics who were driven by the system to replace parts. For years this made money for the mechanic and the auto maker. Back in the days when I bought my 1966 Shelby Mustang auto makers made more money on the service end than they did selling cars. Japanese cars changed this paradigm. Today any car company with good engineering can make quality cars because they are largely assembled by robots. But at the end of the day a product is only as good as the service. Case in point - Ford's DCT. It's a great product. But with bad service it is a bad product.

In my experience, elite problem solvers represent a tiny minority in our society. The other factor is that 99% of people will resist change even when they are going to go down with the ship. They want to keep doing what they know because to them it is less risky than change. Change also often means going outside the boundaries of one's sphere of competence. On one side of the equation you have change agents within the Ford organization trying to institute change. On the opposing side you have the old guard trying to keep things the same, in effect sabotaging the efforts of Ford management to change direction so Ford can compete with the best in the world. There are probably cells within Ford who are of the view that Ford went off in the wrong direction when they stopped making the model T. If Ford is to rise to the top Henry Ford's mantra, "I don't pay you (his workers) to think. I pay you to work" has to change. Ford needs service people who can not just think, but think critically and especially to problem solve effectively. Ford also needs people who truly care about customer service. Ford management would do well to spend a few days at Nordstrom's flag ship store in Seattle to learn what service is all about.
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Old 09-29-2012, 12:21 PM   #1535
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How long is the warranty on this transmission 36 months or 60 months?
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Old 09-29-2012, 12:47 PM   #1536
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I have a 5yr, 60,000 power train warranty
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Old 09-29-2012, 04:33 PM   #1537
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I've got a 2013 with absolutely ZERO issues with the DCT. 1400 mi in three weeks.
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Old 09-29-2012, 04:47 PM   #1538
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I've got a 2013 with absolutely ZERO issues with the DCT. 1400 mi in three weeks.
I expected no less. Ford management had the courage and vision to introduce a lot of technology knowing there would be issues. The real test is whether they will make it fly. I am betting the farm that they will.
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Old 09-29-2012, 05:44 PM   #1539
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Nice to hear the happy comments after all the moaner and groners!
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Old 09-29-2012, 06:14 PM   #1540
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Nice to hear the happy comments after all the moaner and groners!
I concur. But part of the responsibility for so many moaners lies in poor communication between Ford and its customers. No one on the sales side offered me any advice on the adaptive process of DCT fuzzy logic software let alone explain that DCT operation is managed by a microprocessor. I knew this because of my technical background. Successful marketing today necessitates building credible relationships with ones' customers. The old sales technique of 'telling them what they want to hear' doesn't work anymore.
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