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Old 04-12-2012, 01:31 PM   #381
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Quote:
Originally Posted by bittnerj View Post
...I just bought a new focus titanium last week. Yesterday out of the blue, the car started to shake while in park and slow speeds. It also came with loud clanks from the engine and the check engine light came on. I'm taking the vehicle in tomorrow. Are these similar issues that everyone is going through? The car has 600 miles on it...
Hey bittnerj,

Pleasure to meet you!

Please make an appointment with your dealer and PM me with your VIN, dealer, mileage, full name, and best daytime number so I can get this escalated to the Customer Service Manager for your area.

Thanks,

Noemi
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Old 04-17-2012, 02:17 PM   #382
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another shaky experience

I bought my 2012 Focus 5 door new 3 1/2 weeks ago and it's been in for service twice for the same transmission issue you all have been talking about on this forum. The last time the service dept. did a reprogramming service on the trans. that was recommended for cars built before but not including mine and it did smooth it out a little. The car (trans) still shakes at very low speads, primarily when starting out from a dead stop with little or no pressure on the gas pedal. It also does not respond evenly to pressure on the gas pedal and will lurch forward. This does not bode well for the stop and go traffic that I'm in all day long 6 days a week in the Atlanta Metro area. Ok, so maybe it is a common symptom of this 6 speed trans. but that is not how it was represented to me by the Ford Dealership. What Moose and his defenders fail to grasp is that we (those of us who are not happy) bought AUTOMATIC TRANSMISSION CARS! We would not knowlingly buy cars that have transmission design problems that Ford Motor Company has yet to take ownership of or to address this situation to anyone's satisfaction. The car I test drove at the Dealership did not do this and my car doesn't do it either until it get good and warmed up, and it does it worse when the outside temperature gets hotter. We all paid $15 - 20K for new cars that we should rightly expect to get to get some pleasure driving, not get bumped around in like riding with a teenager just learning how to drive a stick shift. I don't know about ya'll but if this issue does not get fixed to my satisfaction I will use my consumer's right to persue the Lemon Law.
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Old 04-18-2012, 11:02 AM   #383
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I bought my 2012 Focus 5 door new 3 1/2 weeks ago and it's been in for service twice for the same transmission issue you all have been talking about on this forum...
Hello mark1,

Congratulations on the Focus!

Your Focus has a recommended break-in period of 1000 miles as stipulated on page 5 in the Owner Guide . The vehicle may experience a smoothing out as you continue to drive it. If however, the symptoms continue after the recommended break-in period, please make an appointment with your dealer and PM me with your VIN, dealer, mileage, full name, and best daytime number. I will then escalate the concern to the Customer Service Manager for your area.

BTW Welcome to the forum.

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Old 04-19-2012, 08:51 PM   #384
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I too just recently purchased a 2012 Focus Hatchback and am having transmission problems. I only had the car a week when I took it in to the service department because of the jerking of the transmission. I was told (probably because I'm a woman) that this was how the transmission works.

I've noticed if I am on an incline, the cars rolls backwards like it is a manual transmission, it still jerks and shakes and when driving, the RPMs are high just like driving a standard when needing to shift to another gear.

Yesterday I had the scare of my life when I tried to back into a parking space on the 4th level of the parking garage and the car lurched so violently backwards I thought it was going to go over the rail.

THIS IS NOT NORMAL and I cannot believe for the sake of fuel economy a car would have a transmission like this. Back to the shop again next week.
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Old 04-21-2012, 11:09 AM   #385
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The car has 2680 miles on it so it is way past the 1000 mile break-in, the violent shaking has stopped for now but the moderate shaking is still there after the car warms up, it generally runs fairly smooth for the first 20 or 30 miles. The outside temperature may have some influence on the shaking (clutches) and shifting, it has been cooler these past several weeks in Atlanta but the warmer stuff is right around the corner, I'll let you and the dealership know what happens then.
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Old 04-24-2012, 01:13 PM   #386
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I too just recently purchased a 2012 Focus Hatchback and am having transmission problems. I only had the car a week when I took it in to the service department because of the jerking of the transmission...Back to the shop again next week.
Hi JP1831,

It’s a pleasure to meet you!

The Focus is designed to smooth out as the mileage increases. If the vehicle has reached the break-in period of 1000 miles with continual shuddering, visiting the local Ford dealer is a good step. At the same time, I can arrange a call from the Customer Service Manager in your area. For me to lend a hand, please send a PM with your contact information, dealer name/state, approximate mileage, and VIN.

Quote:
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The car has 2680 miles on it so it is way past the 1000 mile break-in, the violent shaking has stopped for now but the moderate shaking is still there after the car warms up...
Hello again mark1,

Let’s have the Customer Service Manager assist with the concern. Please make an appointment with your dealer and PM me with your VIN, dealer, mileage, full name, and best daytime number so I can get this escalated.

Take care!

Noemi
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Old 05-05-2012, 09:47 PM   #387
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Same Problem Hesitation on Acceleration

My wife and purchased a 2012 Ford Focus, and right off the bat we felt the shudder/hesitation when starting from a stop or at low rpm's. We returned to the dealer to drive another veh. and was told by the dealership rep. that they all do it. And that the ford fiesta's are worse. As a former auto service mgr. ford needs to address this issue. With a reflash for the transmission, I will be contacting my dealership's service mgr next week to inform him of my dis-satisfaction concerning this issue.
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Old 05-07-2012, 04:18 PM   #388
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I've noticed if I am on an incline, the cars rolls backwards like it is a manual transmission, it still jerks and shakes and when driving, the RPMs are high just like driving a standard when needing to shift to another gear.
Yep. Mine has done this too. I've NEVER owned a car in my life with an automatic transmission that would roll backwards on an incline so easily. Not safe!

I also get a little shuddering at low speeds, especially when my engine is cool. Interestingly enough, I can predict when it will happen. There are two ways I can leave my neighborhood. The first way is a relatively flat stretch of road -- no problems there.

The second way requires going up a moderate hill and then stopping at a 3-way stop sign at the top of the hill. Whenever I go that way in the morning, after stopping at the intersection, the car will shudder at low speeds (15-25 mph) for the next few minutes, and then smooths out.

I only have 600 miles on my SEL hatch, so I'll wait until ~1000 miles or so before discussing this with the dealer.
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Old 05-08-2012, 12:26 AM   #389
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New here, almost ordered a '12 SE manual. Decided against it and joined up as my sister just got a new '12 SE auto even after I pleaded with her to wait until the '13 came out.

I had an issue with a new Ford not long ago. My experience with Ford Customer Service made me swear to never buy a Ford again. My driveway had three Ford products in it not long ago and now has just one. I get a supplier discount so I checked out the new Focus when the time came but decided against it after reading about the Powershift issues with the Fiesta and Focus. Brought back some bad memories.

Hope everything works out well for all of you. I'll chime back in later once my sister gets some miles on her new car. She absolutely loves it so far.
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Old 05-08-2012, 12:45 AM   #390
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I'm a bit flumoxxed about all the complaints of rolling backwards. When the brake is depressed slightly, the clutch is disengaged, and on a hill it will of course roll backwards if one of two things aren't present:

1. Brake is not depressed far enough to keep the car from rolling backwards on a slight incline.

2. The incline is not steep enough for the rollback brake (hill hold feature) to engage and stay engaged for a short time when the brake is released, and forward progress is underway.

Both my '09 and '10 Foci rolled backward worse than my new SE.

I could see an odd mechanical failure creep-in, and that should be looked at pronto, but I've had no issues with scary rolling backwards incidents. You catch the rear movement (slight rear roll) with the accelerator on takeoff and all is nice. Just like driving a manual, but with no clutch pedal.

Are there really widespread mechanical failures with backward roll issues, or are most of the cases failures to properly judge what's going-on (how the DCT works?) and driving the car as it was designed?

Please add some feedback; I'm confused...really.
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