2012 Focus Transmission Shaking - Page 28 - Focus Fanatics
Ford Focus Forum
HomeContact UsAbout UsGalleryDiscussion ForumsMarketplace



Go Back   Focus Fanatics > Ford Focus Third Generation > MK3 TSB, Recall & Problems Archive

MK3 TSB, Recall & Problems Archive The place to chat about TSB and Known Issues for the 2012 Focus.

Search This Forum | Image Search | Advanced Search    
FocusFest Ford Focus Tire & Wheels FocusFanatics Merchandise

Reply
 
Thread Tools Display Modes
Old 11-02-2011, 01:34 PM   #271
Chapter_one
Focus Rookie
 
Join Date: Oct 2011
Fan#: 90770
Location: Turlock, CA
What I Drive: 2012 Wht Plat Tri-ct met - Titanium

Posts: 5
FF Reputation: 1 Chapter_one Good Standing Member
Buy-Sell-Trade Rating: (0)
Smile Customer Service

[QUOTE=FordCustomerService;3878834]Hi Ron,

Thanks for the kind words about our presence. I will share it with Deysha as well. Keep me in mind if you have any questions!

You're more than welcome, Natasha. I really appreciated Deysha's response that generated calls from the SF Customer center before and after my visit with the dealership. I wish we would have had this Internet thing many years ago when we got our first Mustang, a 1967 2+2, 289, Manual. I loved it but it was a total disaster for two and a half years. Brakes, water pumps, power booster master cylinder, clutch pedal bushings . . . but after things were ironed out we had the car for well over 20 years.

The fit and trim of the new Focus Titanium seems terrific but with the MyFord Touch, I think the car is smarter than I am. I have to agree somewhat with the author of the article in the link that Beepster posted concerning the transmission stumble occasionally, "particularly when you have to hit the brakes hard and then get right back on the throttle". Other than that I can't say much more than I already have. We just have to hope that folks get their problems straightened out.

Best of luck to all and thanks Natasha,
Ron
Chapter_one is offline  
    Reply With Quote
Sponsored Links
Advertisement
 
Old 11-02-2011, 03:26 PM   #272
FordService
Official Ford Rep
 
FordService's Avatar
 
Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 4,091
FF Reputation: 18 FordService Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by Chapter_one View Post
You're more than welcome, Natasha. I really appreciated Deysha's response that generated calls from the SF Customer center before and after my visit with the dealership. I wish we would have had this Internet thing many years ago when we got our first Mustang, a 1967 2+2, 289, Manual. I loved it but it was a total disaster for two and a half years. Brakes, water pumps, power booster master cylinder, clutch pedal bushings . . . but after things were ironed out we had the car for well over 20 years.
Glad you came to visit Focus Fanatics! I gotta admit, I'm a bit jealous of your first 'Stang, she sounds pretty sweet! <3

~Natasha
__________________
FORD SERVICE

p: 800.392.FORD
t: @FordService @FordFocus @Ford
f: facebook.com/FordFocus facebook.com/Ford
FordService is offline  
    Reply With Quote
Old 11-06-2011, 09:47 AM   #273
ChrissyP
Focus Rookie
 
Join Date: Aug 2011
Fan#: 89068
Location: Chalk Hill, PA
What I Drive: 2012 red focus hatchback

Posts: 17
FF Reputation: 1 ChrissyP Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by Chapter_one View Post
First off, I'm new to this forum and want to thank the many members who posted in the Tips thread elsewhere on Fanatics. It was a big help in learning some of the stuff that doesn't jump out at you in the manual.

Second, I would like to commend Natasha for her efforts in coping with the problems that seem to be expressed within this particular thread. I was helped by one of her counterparts on another Forum for Mustangs.

Relative to the Mustang situation I learned that there was a feature (I guess you would call it that) within the computer structure referred to as "BOA". This is Brake Over Accelerator. I don't really understand what purpose this "feature" was for, however, what occurred was, if you happened to rest or inadvertently apply any pressure on the brake while accelerating at the same time, the computer would kick in and cause a hesitation or stutter that would seemingly appear to cause a near stall. The car that I first noticed this on is my 2012 GT 5.0 with the 6-speed Auto. It was my own fault since I drive with both feet and would rest my left foot against the brake pedal with no pressure (at least seeming that way to me) but it was sufficient to cause the BOA to kick in. After visiting the dealer thinking I had a engine or transmission problem, they found the bulletin on the Ford engineering site. Guess it was just to let dummies like me know to keep my foot off the brake pedal unless necessary.

Now, to why I mention all this . . . Since my wife didn't want to drive the Mustang (why I can't figure), I convinced her to get the 2012 Focus Titanium. I had seen comments from Consumer Reports about the low speed stutter or whatever they called it. The first few times I drove the Focus, I was inadvertently doing the same thing I did with the Mustang and it would buck, shudder and stutter when starting out or even while driving. I then made sure to keep my left foot away from the brake pedal and haven't experienced any of that since. I'm sorry to hear that so many people are having problems so I guess we lucked out. We've only got around 1,000 miles on the TI so far, highway and city, and really like it. I use the manual shifting occasionally but the 4-cylinder rpm winds up so rapidly that I get back onto full auto quickly. I guess basically, I interject these thoughts in this thread to say that we really do like the new Focus and the 33 mpg so far isn't too hard to take. I hope you all get your problems ironed out and should we develop any ourselves, this will be the first place I turn.

Ron
Well I wish that was the problem with the focus I drive an 2012 Se but I dont drive with both feet and even if i ever accidentally hit the brake too it would only happen occasionally but......... it happens every single time i drive this car hot cold whatever. And the service manager at the dealership felt it too......So glad yours isnt the same. Not sure where to go next with this soooo frusrtrated!
ChrissyP is offline  
    Reply With Quote
Old 11-06-2011, 11:54 AM   #274
Chapter_one
Focus Rookie
 
Join Date: Oct 2011
Fan#: 90770
Location: Turlock, CA
What I Drive: 2012 Wht Plat Tri-ct met - Titanium

Posts: 5
FF Reputation: 1 Chapter_one Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by ChrissyP View Post
Well I wish that was the problem with the focus I drive an 2012 Se but I don't drive with both feet and even if i ever accidentally hit the brake too it would only happen occasionally but......... it happens every single time i drive this car hot cold whatever. And the service manager at the dealership felt it too......So glad yours isn't the same. Not sure where to go next with this soooo frustrated!
Chrissy, when did you take delivery and did you order or buy off the lot? Why I ask is because I'm wondering if there might be a time element here. We ordered our Titanium sometime in late July, build date in mid-August and delivery Sept 7. It's strange that some are and some aren't experiencing the problem. Also, if the Service Manager acknowledged the problem, what are they doing for you to correct it?
Chapter_one is offline  
    Reply With Quote
Old 11-06-2011, 06:04 PM   #275
ChrissyP
Focus Rookie
 
Join Date: Aug 2011
Fan#: 89068
Location: Chalk Hill, PA
What I Drive: 2012 red focus hatchback

Posts: 17
FF Reputation: 1 ChrissyP Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by Chapter_one View Post
Chrissy, when did you take delivery and did you order or buy off the lot? Why I ask is because I'm wondering if there might be a time element here. We ordered our Titanium sometime in late July, build date in mid-August and delivery Sept 7. It's strange that some are and some aren't experiencing the problem. Also, if the Service Manager acknowledged the problem, what are they doing for you to correct it?
I did buy off the lot... In July . Well last time I had it to the dealer he stated that he felt very bad for me because he has experienced the problems I am having in my car on the test drives he has done... but that Ford has stated a "do not attempt to fix" order to all dealers with customers such as I and his hands are tied as of now. I have spoken to a Ford customer relations rep and she has no other help for me either! I have been told to just sit and wait until Ford fixes this problem and sends out a notice (she wouldn't call it a recall to save her life) to bring in my car and have it repaired. I have been told it shouldn't be long and that it surely won't be an out of warranty problem...... well, we shall see. If you have any suggestions please forward them to me!!! I really don't know where to go now! I can't use the lemon law because Ford won't allow any attempts to fix it. That's a slap in the face to all the techs who really may know how to fix this! Other than the transmission shuddering and the hesitation and the key fob thing and the downhill assit issues... I really like this car... lol but I really don't care to be paying for a car that isn't what it is cracked up to be....
ChrissyP is offline  
    Reply With Quote
Old 11-06-2011, 06:22 PM   #276
Beepster
Banned
 
Join Date: Aug 2011
Fan#: 88947
Location: Ottawa, Canada
What I Drive: Black 2012 Elantra GL

Posts: 166
FF Reputation: 1 Beepster Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by ChrissyP View Post
I did buy off the lot... In July . Well last time I had it to the dealer he stated that he felt very bad for me because he has experienced the problems I am having in my car on the test drives he has done... but that Ford has stated a "do not attempt to fix" order to all dealers with customers such as I and his hands are tied as of now. I have spoken to a Ford customer relations rep and she has no other help for me either! I have been told to just sit and wait until Ford fixes this problem and sends out a notice (she wouldn't call it a recall to save her life) to bring in my car and have it repaired. I have been told it shouldn't be long and that it surely won't be an out of warranty problem...... well, we shall see. If you have any suggestions please forward them to me!!! I really don't know where to go now! I can't use the lemon law because Ford won't allow any attempts to fix it. That's a slap in the face to all the techs who really may know how to fix this! Other than the transmission shuddering and the hesitation and the key fob thing and the downhill assit issues... I really like this car... lol but I really don't care to be paying for a car that isn't what it is cracked up to be....
If you got the dealership on your side, try to get the big extended warranty as compensation.It won't fix the problem but at least it will help you resell the car once fixed or when you'll be tired of it.They normally get better connections to real Ford reps.The ones from the relationship centre are not always the sharpest tools in the shed and are more into using the diplomacy handbook than actually giving real answers.
Beepster is offline  
    Reply With Quote
Old 11-06-2011, 06:49 PM   #277
Chapter_one
Focus Rookie
 
Join Date: Oct 2011
Fan#: 90770
Location: Turlock, CA
What I Drive: 2012 Wht Plat Tri-ct met - Titanium

Posts: 5
FF Reputation: 1 Chapter_one Good Standing Member
Buy-Sell-Trade Rating: (0)
Unhappy Do not attempt to fix

Quote:
Originally Posted by ChrissyP View Post
I did buy off the lot... In July . Well last time I had it to the dealer he stated that he felt very bad for me because he has experienced the problems I am having in my car on the test drives he has done... but that Ford has stated a "do not attempt to fix" order to all dealers with customers such as I and his hands are tied as of now. I have spoken to a Ford customer relations rep and she has no other help for me either! I have been told to just sit and wait until Ford fixes this problem and sends out a notice (she wouldn't call it a recall to save her life) to bring in my car and have it repaired. I have been told it shouldn't be long and that it surely won't be an out of warranty problem...... well, we shall see. If you have any suggestions please forward them to me!!! I really don't know where to go now! I can't use the lemon law because Ford won't allow any attempts to fix it. That's a slap in the face to all the techs who really may know how to fix this! Other than the transmission shuddering and the hesitation and the key fob thing and the downhill assit issues... I really like this car... lol but I really don't care to be paying for a car that isn't what it is cracked up to be....
This is not winning FoMoCo any friends. It would seem to me that a statement issued by Ford for the numerous service managers to the effect that there is a problem and they are working to correct it, would be in order. For service departments to try and spin this as a perceived problem just seems like a lack of support from Ford. It doesn't help your problem very much but at least you have gotten a better response than some I've read in this thread. I wonder how, when a correction has been determined, the numerous owners will be notified. My reason for asking your purchase date was because I wondered if there was a problem that had been corrected in later production. I still have no idea if that's the case but our Ti was built, I think, on 8-11-2011. Oh yea, did I miss something about a problem with your Fob? I take it you also have Push to Start?
Chapter_one is offline  
    Reply With Quote
Old 11-06-2011, 07:03 PM   #278
rick3478
Focus Rookie
 
Join Date: Oct 2011
Fan#: 91289
Location: Elida, OH
What I Drive: 1995 Silv Escort, 1995 Silv Taurus

Posts: 3
FF Reputation: 1 rick3478 Good Standing Member
Buy-Sell-Trade Rating: (0)
8-speed? I'm skipping gears some of the time now with a 5-speed...
And unless Ford can do a much better job shifting 8 gears than they
did with 6, it will just spend a higher percentage of time slipping and
making noises. Sounds likely less reliable, less efficient, more pricey.

Beepster Wrote:
To answer your question,there are 2 options.The first one is
already in progress and it's called the 8 speed transmission.
rick3478 is offline  
    Reply With Quote
Old 11-06-2011, 07:13 PM   #279
Beepster
Banned
 
Join Date: Aug 2011
Fan#: 88947
Location: Ottawa, Canada
What I Drive: Black 2012 Elantra GL

Posts: 166
FF Reputation: 1 Beepster Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by rick3478 View Post
8-speed? I'm skipping gears some of the time now with a 5-speed...
And unless Ford can do a much better job shifting 8 gears than they
did with 6, it will just spend a higher percentage of time slipping and
making noises. Sounds likely less reliable, less efficient, more pricey.

Beepster Wrote:
To answer your question,there are 2 options.The first one is
already in progress and it's called the 8 speed transmission.
For your info, the 8 speed will be a more conventionnal automatic transmission.Chrysler has already one in the 2012 300 and Charger.Ford already announced that one 8 speed will be made for the F-150 and the other for smaller cars.
Beepster is offline  
    Reply With Quote
Old 11-07-2011, 07:50 AM   #280
ChrissyP
Focus Rookie
 
Join Date: Aug 2011
Fan#: 89068
Location: Chalk Hill, PA
What I Drive: 2012 red focus hatchback

Posts: 17
FF Reputation: 1 ChrissyP Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by Chapter_one View Post
This is not winning FoMoCo any friends. It would seem to me that a statement issued by Ford for the numerous service managers to the effect that there is a problem and they are working to correct it, would be in order. For service departments to try and spin this as a perceived problem just seems like a lack of support from Ford. It doesn't help your problem very much but at least you have gotten a better response than some I've read in this thread. I wonder how, when a correction has been determined, the numerous owners will be notified. My reason for asking your purchase date was because I wondered if there was a problem that had been corrected in later production. I still have no idea if that's the case but our Ti was built, I think, on 8-11-2011. Oh yea, did I miss something about a problem with your Fob? I take it you also have Push to Start?

No I don't have push to start but the lock/unlock feature is so bad.... it only works when it wants to and when it does work it has to be pushed several times.... And I know it's not a battery issue lol just to be clear... It is just sad cause i do like the look and feel of this car.... but i am upset that it has so much wrong... I just don't know if I should live with all the problems and cross my fingers and hope for the best or pursue this???? and try to get the longer warranty....
ChrissyP is offline  
    Reply With Quote
Reply

Bookmarks & Social Networks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 10:17 PM.


Copyright 2002-2014 FocusFanatics.com. All Rights Reserved : Terms of Use : Privacy Policy : Advertise Information : Site Map

Focus Fanatics Ford Focus Forum offers many fun ways for you to engage with other Ford Focus Owners from across the world. Whether it be about the aftermarket performance modifications, technical how-to's, European tuned suspension or awesome fuel economy similar to the Acura TLX or Fiesta ST. You can find all Ford Focus and Focus ST related information here. Join our Ford Focus discussion forums and chat with local Focus enthusiasts in your area.