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Old 08-31-2012, 06:59 AM   #31
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Originally Posted by ikabod View Post
I just wish in the mean time there was a switch that would allow for a quick reboot. A laptop for example you would hold the power button down and it will shut off. Dont know of such a procedure with the focus. I agree, they need to figure this out. The car handles great, and is gas sipper. Yet paying the extra bread for a system that only works for a few days is NOT how to sell a car. I dont look forward to the day in few years when updates, service packs or support will sunset for the system. A laptop is "old" after just a couple years. I keep my car for at least 7 years. I would hate to do the commute to work with a black screen and only one radio station.
There is not a button or anything (as much as we would all like one). There is only the option of "Master Reset" which wipes out your phone, radio presets, Nav favorites, and so on. There is a little app you can throw on a USB drive that will reboot it though, without wiping anything out. If you want try it, it is here:

http://outofmytouch.com/reboot.html

I use it all the time. I just keep it on a dedicated drive in the car and use when necessary.
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Old 08-31-2012, 10:42 AM   #32
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YOU SIR ARE WRONG.

FoMoCo only gives "loaners" to Lincoln customers and that is only if the covered componant is under warranty that will cover the rental. i.e.(broken mirror switch that has to be ordered and is 3 days away doesnt cover wa car)

This is in your owners manual on page 11 of your warranty section. Please go look for yourself if you don't believe me.

The dealer may offer a car as a courtesy for the inconvenience, but they are not in any way obligated.


"Ford and your dealer are not responsible for any time or income that
you lose, any inconvenience you might be caused, the loss of your
transportation or use of your vehicle, the cost of rental vehicles, fuel,
telephone, travel, meals, or lodging, the loss of personal or commercial
property, the loss of revenue, or for any other incidental or
consequential damages you may have."
actually, no, he's not "wrong", check your warranty handout (not the owner's manual, but the one from Ford ESP). I just checked mine (since I always get a rental or loaner), and believe me, they wouldn't just do it out of the kindness of their hearts.. LOL. Anyway, here is the quote direct from the warranty handout given to me when I bought my car:

"If your vehicle is inoperable and must be kept overnight for a repair covered by the Basic Coverage under the New Vehicle Limited Warranty OR your Ford ESP, you will be reimbursed up to $35/day for up to 10 days. This benefit will also be offered for any Recalls or Customer Satisfaction Programs involving an ESP covered component for any Ford, Lincoln and Mercury vehicles only. A first-day rental option (for taking a rental even for a repair that won't be overnight) is available on Ford ESP New Vehicle Plans." (My wife has this option on her truck and takes full advantage of it...) ESP coverage up's the reimbursement allowance up to $75/day, regardless of repair.

The important part of that quote is the "OR", which in plain writing says, that even the basic (including the free) new vehicle warranty from Ford covers the rental car cost as well, not just people who purchased the ESP coverage. This warranty handout was printed in Feb 2012 (Canada) when I bought my car, so, its not "outdated" and is correct. Maybe Ford USA has different coverage, but, I highly doubt it. You work at a dealer in the service department, I would think you would be aware of this info.
And according to the rental car company, the dealer doesn't even pay them, they bill Ford under the work order number and it gets submitted under the same warranty repair order.

That part you quoted from the owner's manual is "legalese" from Ford Legal department to cover them from lawsuits and appears in all manufacturer's literature, doesn't have anything to do with warranty items.
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Old 08-31-2012, 10:50 AM   #33
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Originally Posted by pozi240 View Post
actually, no, he's not "wrong", check your warranty handout (not the owner's manual, but the one from Ford ESP). I just checked mine (since I always get a rental or loaner), and believe me, they wouldn't just do it out of the kindness of their hearts.. LOL. Anyway, here is the quote direct from the warranty handout given to me when I bought my car:

"If your vehicle is inoperable and must be kept overnight for a repair covered by the Basic Coverage under the New Vehicle Limited Warranty OR your Ford ESP, you will be reimbursed up to $35/day for up to 10 days. This benefit will also be offered for any Recalls or Customer Satisfaction Programs involving an ESP covered component for any Ford, Lincoln and Mercury vehicles only. A first-day rental option (for taking a rental even for a repair that won't be overnight) is available on Ford ESP New Vehicle Plans." (My wife has this option on her truck and takes full advantage of it...)

The important part of that quote is the "OR", which in plain writing says, that even the basic (including the free) new vehicle warranty from Ford covers the rental car cost as well, not just people who purchased the ESP coverage. This warranty handout was printed in Feb 2012 (Canada) when I bought my car, so, its not "outdated" and is correct. Maybe Ford USA has different coverage, but, I highly doubt it. You work at a dealer in the service department, I would think you would be aware of this info.
And according to the rental car company, the dealer doesn't even pay them, they bill Ford under the work order number and it gets submitted under the same warranty repair order.

That part you quoted from the owner's manual is "legalese" from Ford Legal department to cover them from lawsuits and appears in all manufacturer's literature, doesn't have anything to do with warranty items.
Thats not how it reads to me. It says that a warranty repair that occurs under the bumper to bumper warranty only gets a rental vehicle provided if it a. has to stay overnight for service, and b. If you purchased an ESP plan that includes rental coverage, the base vehicle warranty does not include any sort of loaner car if the dealer in question offers a Shuttle service instead.
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Old 08-31-2012, 11:57 AM   #34
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Originally Posted by suss6052 View Post
Thats not how it reads to me. It says that a warranty repair that occurs under the bumper to bumper warranty only gets a rental vehicle provided if it a. has to stay overnight for service, and b. If you purchased an ESP plan that includes rental coverage, the base vehicle warranty does not include any sort of loaner car if the dealer in question offers a Shuttle service instead.
I guess we just have to disagree, but it's a moot point suss, since it's Ford's interpretation that matters. We get rental vehicles on all of our Fords after the first day, and we don't have ESP on all of them....
I think you may be confusing the "First day" rental option here Suss...where you would get a loaner/rental right away...that is a paid option, I agree there for sure.
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Old 08-31-2012, 03:38 PM   #35
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ESPs covers rentals, I don't think regular warranties are covered for it.

Since you mentioned ESP a lot in your post, not everyone buys ESP. Most people stick with the regular warranty.

My dealer is nice and they are good with giving me and my family loaner cars.

When my dads truck needed major work, it lasted beyond 2 weeks. The first week they let him use their own Escape and once they figured out it would take time to order the parts (they had to keep the truck anyways) they just got my dad to get a rental and it was all covered.

I've always gotten loaners, even for 2-3 hour jobs.

Depends on your dealership, if you are an ass then of course they won't give you that kind of service. I'm decent with my dealer and they are always decent with providing cars; but a lot of it also has to do with the fact that its all covered under ESP for most things.

I don't have ESP and I still get good service, thats because we've given them good business.
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Old 08-31-2012, 05:51 PM   #36
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I was a victim of the "Black Screen of Death" (no audio...nothing!)just yesterday. I took the car to the Dealer to see if they knew whats going on. They took 3 hours just to tell me they need the car back on Monday, so they can talk to Ford and find a fix.

:(

By the way, i'm new, and I'm from Mexico. Glad to join you guys!
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Old 08-31-2012, 05:58 PM   #37
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Originally Posted by Ryu Spiller View Post
I was a victim of the "Black Screen of Death" (no audio...nothing!)just yesterday. I took the car to the Dealer to see if they knew whats going on. They took 3 hours just to tell me they need the car back on Monday, so they can talk to Ford and find a fix.

:(

By the way, i'm new, and I'm from Mexico. Glad to join you guys!
That is pretty odd.

When my moms MFT failed, our salesguy realized that it was a APIM failure and he said, "Oh yea we know what you mean, bring it in later and we'll order the part it should take a few days"

Issue happened on Tuesday, we had time to drop it off Friday, got the car back Monday; they gave us a loaner Edge in similar trim to tide things over.
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Old 08-31-2012, 05:59 PM   #38
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Quote:
Originally Posted by Ryu Spiller View Post
I was a victim of the "Black Screen of Death" (no audio...nothing!)just yesterday. I took the car to the Dealer to see if they knew whats going on. They took 3 hours just to tell me they need the car back on Monday, so they can talk to Ford and find a fix.

:(

By the way, i'm new, and I'm from Mexico. Glad to join you guys!
Well, first off, welcome.

Second, sorry to hear of your misfortune. Hopefully it is a relatively easy fix. Have you (or your dealer in the 3 hours they had it) tried a battery disconnect or fuse pull to get it back?
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Old 08-31-2012, 09:10 PM   #39
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Originally Posted by copernicium112 View Post
Well, first off, welcome.

Second, sorry to hear of your misfortune. Hopefully it is a relatively easy fix. Have you (or your dealer in the 3 hours they had it) tried a battery disconnect or fuse pull to get it back?
I just Unplugged #79 I think...but only for a few minutes. But looking for a possible solution is how i ended up here. I read about taking out two fuses, one of the trunk, and the other one from the co-pilot side of the car. I will try it tomorrow.

I feel the need to guide the guys at the Dealer (i work at FORD, but i'm a Paint engineer) ...wanted to ask some buddies inside the company, but still no response.
What is that APIM thing you guyes mention? Is that a spare part to replace... or a coding issue?
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Old 09-01-2012, 10:08 AM   #40
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APIM is the Accesory Protocol Interface Module. From what I understand, it kind of ties all of the different features together, gets them to work with one another. It is a part. I had mine replaced a couple of months ago but for a different problem, not the one you are experiencing.
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