2012 sync versus 2014 sync - Ford Focus Forum, Ford Focus ST Forum
Ford Focus Forum
HomeContact UsAbout UsGalleryDiscussion ForumsMarketplace


Go Back   Ford Focus Forum, Ford Focus ST Forum > Ford Focus Tech Discussions > Car Audio, SYNC, MyFord Touch & Electronics

Car Audio, SYNC, MyFord Touch & Electronics The Forum for the Ford Focus audiophiles. The place to chat about automobile sound systems, security systems, or show off your I.C.E.!
Sponsored By: GT Sound Control


Search This Forum | Image Search | Advanced Search    
Ford Focus Tire & Wheels FocusFanatics Merchandise

Reply
 
Thread Tools Display Modes
Old 09-08-2014, 06:45 PM   #1
canadianlarry
Focus Jr. Enthusiast
 
Join Date: Aug 2012
Fan#: 102604
Location: Mount pearl, Canada
What I Drive: 2012 sterling grey 5spd se

Posts: 48
FF Reputation: 2 canadianlarry Good Standing Member
Buy-Sell-Trade Rating: (0)
2012 sync versus 2014 sync

My car, a 2012 SE with regular non touch sync will not notify me of a text or read it for me. My phone is a Blackberry Z10 with the latest software.When I check the car's settings it says unsupported. I live in Canada and am with Bell Mobility.

Last week on vacation in Florida my rental car was a 2014 SE with the same sync system. I paired my phone to it and shortly after I started getting the new message notifications and the car would read me the texts. It worked very well. Most of the time it was AT&T in our area.

I figured that my car must need an update for sync so when I went home to Canada I went to Syncmyride and registered and checked for updates, only to find there were none for it.

My question now is, can your provider be a factor in whether this text reading feature works, or is it Ford Canada that is lagging behind?


canadianlarry is offline  
    Reply With Quote
Sponsored Links
Advertisement
 
Old 09-09-2014, 08:37 AM   #2
FordIVTteam
Official Ford Rep
 
FordIVTteam's Avatar
 
Join Date: Jul 2011
Fan#: 87765
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 934
FF Reputation: 3 FordIVTteam Good Standing Member
Buy-Sell-Trade Rating: (0)
Hi canadianlarry,

Your carrier can be a factor on whether or not any of the phone features work, but let's see if we can get this working for you. It doesn't look like the Z10 was tested, but the Q10 was and is deemed compatible with texting. That doesn't mean your phone will absolutely work, but we sure can try! What I would like you to do is clear your SYNC system with a master reset and then re-pair your phone. Here are the instructions for both:

Master reset - http://support.ford.com/sync-technol...ter-reset-sync
Pairing - http://support.ford.com/sync-technol...our-phone-sync

Let me know how it goes!

Rebecca
__________________
FORD IN-VEHICLE TECHNOLOGY TEAM

p: 800.392.FORD (Prompts 1 then 3)
t: @FordService @FordFocus @Ford
f: facebook.com/FordFocus facebook.com/Ford
FordIVTteam is offline  
    Reply With Quote
Old 09-09-2014, 09:45 PM   #3
canadianlarry
Focus Jr. Enthusiast
 
Join Date: Aug 2012
Fan#: 102604
Location: Mount pearl, Canada
What I Drive: 2012 sterling grey 5spd se

Posts: 48
FF Reputation: 2 canadianlarry Good Standing Member
Buy-Sell-Trade Rating: (0)
Thanks for the suggestion. I will try that tomorrow and see what happens. The old reset trick has helped many an electronic device.
canadianlarry is offline  
    Reply With Quote
Old 09-10-2014, 08:29 AM   #4
FordIVTteam
Official Ford Rep
 
FordIVTteam's Avatar
 
Join Date: Jul 2011
Fan#: 87765
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 934
FF Reputation: 3 FordIVTteam Good Standing Member
Buy-Sell-Trade Rating: (0)
You're welcome! :)

Rebecca
__________________
FORD IN-VEHICLE TECHNOLOGY TEAM

p: 800.392.FORD (Prompts 1 then 3)
t: @FordService @FordFocus @Ford
f: facebook.com/FordFocus facebook.com/Ford
FordIVTteam is offline  
    Reply With Quote
Old 09-11-2014, 06:53 PM   #5
canadianlarry
Focus Jr. Enthusiast
 
Join Date: Aug 2012
Fan#: 102604
Location: Mount pearl, Canada
What I Drive: 2012 sterling grey 5spd se

Posts: 48
FF Reputation: 2 canadianlarry Good Standing Member
Buy-Sell-Trade Rating: (0)
The master reset and repairing didn't do the trick, but the problem seems to have been the MAP setting. Once turned on or enabled it seems to be working.

On another note, 2 family members with Escapes with Myford touch have told me how much they hate their systems. Their texts stopped being read at different times and randomly work at times. Their systems are so buggy with freezing and not understanding any commands that they just pick up their phones. Each one has had dealer tinkering and resets but nothing helps. They have recent iPhones.

My regular flavour sync has been a joy to use, save for the text feature which now seems sorted.
canadianlarry is offline  
    Reply With Quote
Old 09-12-2014, 09:12 AM   #6
FordIVTteam
Official Ford Rep
 
FordIVTteam's Avatar
 
Join Date: Jul 2011
Fan#: 87765
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 934
FF Reputation: 3 FordIVTteam Good Standing Member
Buy-Sell-Trade Rating: (0)
I'm glad texting is working for you now! If you'd like, have your family members join the forum and message me. I'm always mare than happy to assist. If they don't want to do that, they can also call our support center at 800-392-FORD opt. 1, 3.

Rebecca
__________________
FORD IN-VEHICLE TECHNOLOGY TEAM

p: 800.392.FORD (Prompts 1 then 3)
t: @FordService @FordFocus @Ford
f: facebook.com/FordFocus facebook.com/Ford
FordIVTteam is offline  
    Reply With Quote
Old 09-14-2014, 06:56 PM   #7
canadianlarry
Focus Jr. Enthusiast
 
Join Date: Aug 2012
Fan#: 102604
Location: Mount pearl, Canada
What I Drive: 2012 sterling grey 5spd se

Posts: 48
FF Reputation: 2 canadianlarry Good Standing Member
Buy-Sell-Trade Rating: (0)
A strange wrinkle though to this story. All my incoming texts show the correct name and number on my phone, but appear on the dash as coming from me. My device name is the only one to appear, no matter who texts me.
canadianlarry is offline  
    Reply With Quote
Old 09-15-2014, 05:16 AM   #8
roswelltop
Focus Enthusiast
 
Join Date: Feb 2011
Fan#: 83279
Location: Roswell, GA
What I Drive: 2013 SGM SE HATCH, 5 Spd Man

Posts: 440
FF Reputation: 1 roswelltop Good Standing Member
Buy-Sell-Trade Rating: (0)
Canadianlarry--"The master reset and repairing didn't do the trick, but the problem seems to have been the MAP setting. Once turned on or enabled it seems to be working."

What is the MAP setting ?
roswelltop is offline  
    Reply With Quote
Old 09-15-2014, 05:37 AM   #9
canadianlarry
Focus Jr. Enthusiast
 
Join Date: Aug 2012
Fan#: 102604
Location: Mount pearl, Canada
What I Drive: 2012 sterling grey 5spd se

Posts: 48
FF Reputation: 2 canadianlarry Good Standing Member
Buy-Sell-Trade Rating: (0)
it is in the phone menu, maybe in the advanced section. I used to think it had to do with navigation, but it turns out it means Message Across Platform, I think.
canadianlarry is offline  
    Reply With Quote
Old 09-15-2014, 09:04 AM   #10
FordIVTteam
Official Ford Rep
 
FordIVTteam's Avatar
 
Join Date: Jul 2011
Fan#: 87765
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 934
FF Reputation: 3 FordIVTteam Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by canadianlarry View Post
A strange wrinkle though to this story. All my incoming texts show the correct name and number on my phone, but appear on the dash as coming from me. My device name is the only one to appear, no matter who texts me.
When you get a chance, please shoot me your VIN in a private message so I can take a look at your software.

Quote:
Originally Posted by roswelltop View Post
Canadianlarry--"The master reset and repairing didn't do the trick, but the problem seems to have been the MAP setting. Once turned on or enabled it seems to be working."

What is the MAP setting ?
Try this:

1) Press the phone button to enter the phone menu.
2) Scroll repeatedly until SYSTEM SETTINGS appears in the radio display. You may have to select return up to 2 times to find SYSTEM SETTINGS.
3) Press OK to confirm and enter the SYSTEM SETTINGS menu.
4) Scroll repeatedly until ADVANCED appears in the radio display.
5) Press OK to confirm and enter the ADVANCED menu.
6) Scroll repeatedly until MAP Profile appears in the radio display, press OK.
7) Scroll repeatedly until MAP Profile On appears in the radio display, Press OK.

Rebecca
__________________
FORD IN-VEHICLE TECHNOLOGY TEAM

p: 800.392.FORD (Prompts 1 then 3)
t: @FordService @FordFocus @Ford
f: facebook.com/FordFocus facebook.com/Ford
FordIVTteam is offline  
    Reply With Quote
Reply

Bookmarks & Social Networks
-->
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 01:44 AM.


Copyright 2002-2014 FocusFanatics.com. All Rights Reserved : Terms of Use : Privacy Policy : Advertise Information

Focus Fanatics Ford Focus Forum offers many fun ways for you to engage with other Ford Focus Owners from across the world. Whether it be about the aftermarket performance modifications, technical how-to's, European tuned suspension or awesome fuel economy similar to the Acura TLX or Fiesta ST. You can find all Ford Focus and Focus ST related information here. Join our Ford Focus discussion forums and chat with local Focus enthusiasts in your area.