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Old 06-21-2011, 10:33 AM   #31
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Corrine,

I am truly sorry to hear of the issues you have experienced with your Focus! I understand your frustration with your dealer, as they should not have encouraged you to hope it occurs during their business hours. I appreciate that you have been a part of the Ford family in the past, and would like to earn your trust again. Please PM me with your VIN, contact information, mileage, and servicing dealer information. I will escalate to my contact at Ford of Canada, who is best able to assist.

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Old 06-23-2011, 11:40 PM   #32
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This issue just happened to me. My car only has 8000 miles on it and only 6 months old. Now driving back from park and ride after work, my car went into a crawl mode and the wrench light came on.

What do I do now? get it towed to the dealership? :( its a brand new car!!
If so many people are having the exact same problem? shouldn't Ford issue a recall notice? isn't this a hazardous issue? running out of power on a highway?
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Old 06-24-2011, 06:04 AM   #33
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There is a phone number in the owner's manual you can call to have your car towed either to the closest dealership or the dealership you purchased the car from. If you can still drive the car, then I'd drive it to the closest dealership. Lots of times, that light will go away after turning the car off.

You can wait on Natasha, she is very helpful if the dealership doesn't perform up to your expectations.

As far as forcing Ford to issue a recall, you should first complain to the NHTSA, National Highway Transportation Safety Authority, on their website. I don't think these lights all have the same cause due to YM differences, but the NHTSA keeps records of consumer issues in case certain problems that could be dangerous continue to show up.
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Old 06-24-2011, 12:47 PM   #34
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Quote:
Originally Posted by azhar View Post
This issue just happened to me. My car only has 8000 miles on it and only 6 months old. Now driving back from park and ride after work, my car went into a crawl mode and the wrench light came on.

What do I do now? get it towed to the dealership? :( its a brand new car!!
If so many people are having the exact same problem? shouldn't Ford issue a recall notice? isn't this a hazardous issue? running out of power on a highway?
Hi azhar,

I am sorry you have to visit the dealer so soon. I understand you are upset, and I would like to assist in resolving this. The first step is taking it to be diagnosed. Please keep in mind, even though the symptoms are similar, the causes may be different. Your dealer will be able to determine why your light came on. Please private message me with your VIN, contact info, mileage, and dealer so I can try to help.

~Natasha
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Old 06-24-2011, 01:18 PM   #35
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Yeah, when I restarted the car after a few hours, the light went off and the throttling like its missing a cylinder or two (with shaking of the car) went away!

The car actually has only 5000 miles on it (just checked) and messaged Natasha. I am quite unhappy. I bought a new car thinking I won't have a problem for at least a few years. I work for tech company in Seattle and really have no time to waste on car issues :(
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Old 06-24-2011, 09:06 PM   #36
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Mine restarted right away. Turn it off, turn it on, varooom.
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Old 06-25-2011, 03:58 AM   #37
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Well the Ford of Bellevue dealership was very cooperative, including Brian the customer guy. They ran a system check but found nothing, no error codes. But then they called up Ford Engineering who recommended to go ahead with a TSB (Technical Service Bulletin) which asked to install a throttle body (?). I hope this fixes it.

Also thanks to FordCustomerService here.

Last edited by azhar; 06-25-2011 at 05:32 AM.
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Old 06-25-2011, 05:27 AM   #38
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TSB 10-21-06 ... "DTC P2111 OR P2112, OR LOWER THAN DESIRED ENGINE IDLE SPEED, ENGINE IDLE SPEED FLUCTUATES WITH OR WITHOUT DTCS "

FORD: 2010-2011 Focus, Fusion, Taurus
2010 E-150, E-250, Edge, F-150
2010-2011 Flex
LINCOLN: 2010-2011 MKS, MKZ
2010 MKX
2010-2011 MKT


ISSUE:
Some 2010 Edge, MKX, F-150, E-Series, 2010-2011 Flex, MKT, Focus, Taurus, MKS, Fusion and MKZ vehicles with any of the following engines: 2.0L, 3.5L (excluding GTDI), 3.7L and 4.6L 2V, may exhibit Diagnostic Trouble Codes (DTCs) P2111, P2112, or the idle speed drops lower than desired and/or fluctuates. The idle speed concern can be intermittent and DTCs P2111, P2112 may or may not be present.

ACTION:
Follow the Service Procedure steps to correct the condition.

SERVICE PROCEDURE

Determine engine build date. Refer to Workshop Manual (WSM), Section 303-01, Engine Identification for details.
If engine build date is within date range indicated below, proceed to Step 2.
2.0L - 2/11/2010-8/2/2010
3.5L and 3.7L - 3/1/2010-8/3/2010
4.6L 2V - 5/7/2010-8/2/2010
If engine build date is not within range in 1A, do not continue with this article. Refer to Powertrain Control/Emissions Diagnostics (PC/ED) manual for normal diagnostics.
If vehicle exhibits any of the following symptoms, replace the throttle body. Refer to WSM, Section 303-04.
DTC P2111 and/or PP2112
Idle speed lower than desired
Idle speed fluctuates

PART NUMBER PART NAME
7T4Z-9E926-FA Electronic Throttle
8S4Z-9E926-B Electronic Throttle


WARRANTY STATUS:
Eligible Under Provisions Of New Vehicle Limited Warranty Coverage And Emissions Warranty Coverage
IMPORTANT: Warranty coverage limits/policies are not altered by a TSB. Warranty coverage limits are determined by the identified causal part.
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Old 06-25-2011, 05:48 AM   #39
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Gabe, you are right. Looking at the paper work I got they followed TSB 10-21-6
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Old 06-25-2011, 09:42 AM   #40
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Maybe they should add late 2009 focus to the TSB.
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