Please Stop Safely

[chris65]

I was driving home from the store yesterday when my car sounded an alarm and a message popped up on the left side of the display saying "Please stop safely"

Once I stopped the car wouldn't start again. About 15 minutes later it started and I drove home. I had about 70% charge so I know that wasn't the problem.

I have also had some issues with the nav system randomly rebooting while I am driving.

Last minor issue is that sometimes the clock will change the time.

Anyone else having similar problems?

Chris

[Sponsor]

[jmbarbera]

I've gotten that message twice in 9000 miles. The first time, it took several attempts to reboot the car. (That's because I didn't wait long enough.) I took it to the dealer where they kept it for a week. (Worst week of my life having to go back to pumping gas.) They replaced the indoor cabin air temperature sensor. I don't think that was the cause.

The second time it happened, I was just starting out in my work parking lot.

The trick is to turn the car off and wait for the entire instrument panel to go dark. Opening the door might hasten this. After that, you should be able to start the car normally.

If this happens more than a couple of times a year, something is really broken and needs to be fixed. Otherwise, chalk it up to an occasional software glitch.

[chris65]

It happened to me 7 times in one day, about 12 times in 2,000 miles. My 20 minute commute turned into an hour one morning. It has happened to me on more than one occasion. The first time I took it to get fixed the repair people failed to fix the problem and also broke the Nav system.

Ford now claims that they have released a software update specifically to fix the car shutting down so I let the service department update the OS on March 6. When I got the car back the Nav system still wasn't working properly. So its going back to Ford.

Sorry to hear about your gas issues, I called the dealership angry and told them that I wasn't going to take a rental and I definitely wasn't paying for gas. They gave me a used Infiniti with a full tank. While I was driving it I kinda fell in love. Hopefully in a few years Infiniti releases an EV.

I am very pleased with the sales department at Folsom Lake Ford, they were awesome. Unfortunately I will never buy another Ford because of the terrible experience I have had with the vehicle and the service department.

After less than a month I realized that I would never buy another gas powered vehicle. Electric is definitely the way to go. I wish that I would have gotten a good electric instead of the lemon I'm stuck with.

[Zwolf]

I have a 2013 electric Focus that I got Jan 2 2013, and now with about 3000 miles on it. For the first time we got this message "Please Stop Safely", pressed the "OK" button and the message went off. Car had no problem and got to work just fine. I checked to see if it sent out an alert to the mobile app, but nothing came up about it.

Glad to hear about the firmware update, will plan on taking it in for this.

Allan


Sent from my iPad using FF Mobile HD

[FordCustomerService]

Originally Posted by Zwolf

...Glad to hear about the firmware update, will plan on taking it in for this...

Good idea, Allan. Let me know how the appointment goes; if you need any assistance from me, just send a PM my way. :)

Crystal

[PdxDawn]

Originally Posted by FordCustomerService

Good idea, Allan. Let me know how the appointment goes; if you need any assistance from me, just send a PM my way. :)

Crystal

I am in the process of negotiating a new FFE vehicle. How do I know if the firmware was updated? When was this cut into manufacturing? I am really concerned about the possibility of a vehicle shutting down in the middle of driving in busy rush hour traffic. But I like the FFE vehicle better than the Leaf.

[FordCustomerService]

Originally Posted by PdxDawn

I am in the process of negotiating a new FFE vehicle. How do I know if the firmware was updated? When was this cut into manufacturing?...

Hi PdxDawn,

Reach out to your sales rep or the sales manager at your local dealership; they'll be able to get this information for you.

Crystal