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Old 11-30-2010, 10:27 PM   #11
jmcrides03
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Join Date: Jun 2010
Fan#: 75938
Location: cleveland, OH
What I Drive: 96 paseo 97 contour zetec mtx 75

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^^ ok but dan had enough time to post stuff on like 5-6 different forums every night for sales and such but he couldnt return a phone call or a message for 2 weeks. after waiting 2 weeks he told me i would have my stuff within a week and after that date passed it would be common courtesy to let me know whats going on. he has time to try and get more people to buy shit from them but dont have time to take care of the people whose money they already have if you want poor customer service you can buy all the parts you want from assaultech but id rather pay the extra 10 bucks and have real customer service i called the shop everyday and left messages asking them to please call me back concerning my order and i sent them emails daily asking the same thing and got nothing i n return. im not saying their crooks i got my parts now but the fact is that they have absolutly horrid customer service. if you want to order something from them try calling them first. what would happen if something was wrong with your order and they sent you the wrong stuff, you cant contact them to get the issue resolved your pretty much SOL. sorry about the long rant but this really angered me and i dont want to see anyone defending them because there is no excuse for the way they do business. p.s. do you realize how ridiculous you sound when you say its a waste of a phone call to inform a customer of their order being delayed. what are you smoking?
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Old 11-30-2010, 10:30 PM   #12
jmcrides03
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Join Date: Jun 2010
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What I Drive: 96 paseo 97 contour zetec mtx 75

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i had to wait a month before my stuff finally showed up and in that time i received one email from dan and in that email he gave me a time frame for when id get my parts and he failed to get them to me in that time frame and ignored all attempts at contact for 2 weeks after that . DO NOT BUY FROM ASSAULTECH
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Old 03-27-2013, 11:49 AM   #13
Dekado
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What I Drive: 2009 Acura tsx

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Just for those, who are googling assaultech reviews, as I did.

Here is my experience,
I've ordered TEIN coilovers from Dan at November 20, 2012. He told me, that it will take couple weeks to get them from supplier and asked for 100% advance payment.
No problems so far.
December 17, still haven't them in stock. I've asked to add Deatchwerks injectors and fuel pump to get combined shipment..
After payment he stopped replying my mails.
He replied only January 16, telling me that he still haven't coilovers.
I've requested to split shipment, as he told me that he got injectors and pump.

And lost a contact for a two months.
He ignored all my mails, including those, where I've asked for a order cancel and money refund.

Then, through my bank account manager I've claimed those payment transaction as fraud.
That was February 23.

March 08 I've got mail from Danny with two tracking numbers.
Thats all. No excuses, no explanation, just tracking numbers.

For me, it looks like he got his ass kicked by Visa's payment system and finally sent my stuff.

For all those, who are in same situation - both Visa and Mastercard gives you 120 days for claim any transaction as fraud..
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Old 03-27-2013, 06:29 PM   #14
jmcrides03
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sounds like old dans up to the same old ish as when i dealt with him
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